‘Cultural Clues, Do’s & Taboos’ is a brief synopsis of the conversation guidelines for Japan, along with some tips for communicating in Japan, and strategies for doing business in Japan that will help increase your understanding of the Japanese culture. Keep in mind that we are homogenizing as a ‘global culture’ and, as many cultures change and evolve, these cultural tendencies change and evolve as well. Awareness is the first step!
The Japanese work week typically consists of 48 hours without overtime pay, and is completed over five and a half days. However, some larger firms have now initiated a five-day week and offer overtime pay.
Punctuality is necessary when doing business in Japan, because the Japanese believe it is rude to be late.
Business cards (“meishi”) are an important part of doing business in Japan and key for establishing credentials. One side of your card should be in English, and the reverse in Japanese.
Present your card with the Japanese side facing up, held with both hands between the thumbs and the forefingers. This is done with a slight bow, which may be lower based on the age and hierarchy of the person receiving the card.
The depth of the bow depends on the recipient’s rank and status. When bowing to an individual who is of higher status than you, bow a little lower than that person to display deference. Do the same if you are uncertain of the status of the person that you are facing. With a person of your equivalent status, bow at the same height.
The bow is an important part of Japanese business protocol. Bows are used for expressing appreciation, making apologies and requests, as well as for greetings and farewells. Bows convey both respect and humility.
When receiving a business card, carefully examine it and make an interesting remark about the person’s title or occupation. Then place it on a nearby table during a meeting or in your card case if not meeting at that time. Stuffing it into a pocket is considered disrespectful. Writing on a business card is also inappropriate.
The Japanese will usually shake hands with Westerners as a way of making others feel comfortable. In turn, it’s an asset for Westerners to bow to demonstrate that they are taking the initiative to learn Japanese customs. This simple gesture can do a lot to help a businessperson in establishing rapport with a potential Japanese client.
Maintaining “correct” relationships between people, and maintaining harmony within groups and teams is considered to be very important.
Be especially respectful to your older Japanese counterparts–age equals rank in the Japanese business culture. When you start speaking, it is polite to direct your first remarks to the most senior member, and then to appropriate individuals.
You may be asked some personal questions regarding your salary, education, and family life. If you don’t want to answer, remain polite and gracefully side step the question.
Be careful when asking the Japanese certain questions. If the response is “maybe”, “possibly”, or “I’ll consider it”, the answer is very possibly “no”. The Japanese prefer to avoid saying “no” directly.
Meanings may be read into even the slightest gestures. Consequently, avoid displaying unusual facial expressions and motioning in ways that are remotely dramatic or expansive.
The American “O.K.” sign (thumb and forefinger shaped into an “O”) actually means “money” in Japan.
Instead of pointing, which is considered rude, use your whole open hand to point.
Blowing one’s nose in public is regarded as impolite. When necessary, use a disposable tissue and then throw it out immediately. The Japanese find the idea of keeping a used handkerchief or tissue in a pocket disgusting.
Laughter may indicate embarrassment or distress, rather than amusement. Smiling can also be used for self-control, particularly in masking displeasure.
It is considered polite to periodically say “I’m sorry.” For example, the Japanese will apologize for not being punctual enough, having a cold, taking you to a disappointing restaurant etc. Visitors are encouraged to incorporate similar apologies into their conversation.
“Saving face” is a very important concept to understand. When a person loses his or her composure or otherwise causes embarrassment, even unintentionally (“losing face”), it can be disastrous for business relationships.
Welcome Topics of Conversation
- Inquiring about a person’s family (a good conversation starter)
- Praising the hospitality you’re receiving
- Japanese history and artistic achievements
- Positive comments about the Japanese economy
- Sports, such as golf and ski jumping
Conversation to Avoid
- World War II
- Jokes (unless they are very easy to understand, self-deprecating, and made in a social rather than business setting)
- Criticizing in any form that could cause “loss of face”
- Ridicule of native social / business rituals and protocol
- Negative comments about the local sports teams
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Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN
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Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA
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Contact EMMY AWARD WINNER, Gayle Cotton, for your next meeting or conference to help you or your company become more successful in today’s global business marketplace. Gayle is the author of the bestselling book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.
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