Posts tagged with cross cultural training

New Article! Cultural Clues & Communication Guidelines for CHILE

Posted on February 8, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Chile

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Chile

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Chile and cultural travel tips for Chile is a brief snapshot of conversation guidelines for Chile, tips for communicating in Chile and business strategies for Chile to help with understanding the culture in Chile. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Chile and tips for intercultural communication!

Cultural Tips for Chile – including some valuable business travel tips for Chile

Chileans are a very patriotic people and will likely take offense at negative comments of any kind directed at their country.

Third party introductions through institutions such as banks and consulting firms are often necessary to conducting business in Chile.

Learn something about the Chilean culture in advance of your visit, it will be appreciated. For example, Chile has marvelous wine and is very proud of it and the large industry it created.

Conservative values tend to prevail in politics, economics, and social attitudes. Honesty and integrity are highly valued.

Business discussions are generally preceded by some preliminary “small talk”.

During introductions follow the lead of your Chilean counterparts.

Smiling and making eye contact are part of the ritual of presenting and receiving cards. Take a few moments read your counterpart’s business card after it is handed to you.

Chileans generally converse in closer proximity than many cultures, so do your best to adapt to this practice. It may be taken personally if you back away from someone.

As friendships develop and solidify, handshakes are often followed by enthusiastic kissing, hugging and back patting. Avoid stiffening or pulling away as they may take offense.

In Business Chile can be a somewhat formal country, so follow the protocol of your Chilean counterparts.

Be aware that there is a lot of competition between Argentina, Bolivia, and Peru.

Don’t compare Chile to Argentina because there has been a great deal of conflict between the two countries.

Know about and emphasize the positive aspects of Chile and its current economy.

In conversation, try to deflect attention away from yourself. The best strategy is to display a genuine interest in others.

With new relationships, ask questions related sports, travel, culture, or life in Chile rather than very personal questions.

Chileans perceive interruptions as a way of participating in conversations and displaying interest in what is being said. If you are interrupted there is no need to take offense!

Remember that Chileans tend to have an inherent sense of courtesy that sometimes causes them to say what they think they want you to hear, rather than give a candid response.

Personal honor is very important to Chilean businesspeople. Refrain from publicly criticizing or patronizing others and avoid doing anything else that might create embarrassment.

Chilean business culture has a definite hierarchical order and you will be expected to defer to the most senior person present.

It’s important to observe the “chain of command” in negotiations.

Negotiations tend to take longer in Chile than in North America so patiently follow the process.

5 Key Conversation or Cultural Gesture Tips

Pointing at other people is often considered rude, however pointing at things is acceptable.

Sports are an excellent topic. Popular sports include skiing and fishing.

The Chilean culture, art and literature are excellent topics.

Chile’s beautiful geography, landscape, lakes and vineyards.

Food and wine are always good topics.

5 Key Conversation or Cultural Gesture Taboos

Don’t criticize any aspect of Chile, even if your Chilean companions make critical remarks.

It’s best not to mention the countries surrounding Chile – Argentina, Bolivia, and Peru.

Don’t discuss human rights violations and the Araucanian Indians.

Avoid any discussion around ethnic and social classes or religion.

It’s advisable not to bring up wars and politics involving Chile.

Bon Voyage!

Join us in the future for Do’s and Taboos for CHINA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle Cotton’s Newsroom: Media Interviews

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New Article! Cultural Clues & Communication Guidelines for CANADA

Posted on January 14, 2019 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Canada

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Canada

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Canada and cultural travel tips for Canada is a brief snapshot of conversation guidelines for Canada, tips for communicating in Canada and business strategies for Canada to help with understanding the culture in Canada. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Canada and tips for intercultural communication!

Cultural Tips for Canada – including some valuable business travel tips for Canada

Canada is an extraordinarily beautiful country with mountains, rivers, lakes and fabulous formal gardens, so comments on beautiful geography are appreciated.

There is an old European style to the architecture in Canada, more English on the west coast and French on the east coast.

Many things can be purchased in Canada that are not available in the US, especially in the larger cities.

Canada is very much a part of international business and has very diverse cultures and trade.

Punctuality should always be a priority. Be on time for all business-related meetings.

Boasting or bragging tends to be frowned upon or at least regarded with some misgivings.

Remember that people in many countries write the day first, then the month, then the year (e.g. November 8, 2001, is written 8.11.01). This is usually the case in Canada.

Negotiating styles are similar to those in the United States, although the pace may be slightly slower.

Canada is a multicultural society, and the customs of businesspeople may reflect their ethnic background.

Canada is a very open-minded country, exercising maximum social tolerance.

Canada is officially bilingual. The federal government works in the two official languages – English and French.

Canadians who are primarily English-speaking are commonly referred to as “Anglophones.”

Since many English-speaking Canadians are not of British descent, reserve the term “British Canadian” for immigrants to Canada from the U.K.

English speaking Canada uses British spelling rules rather than that of US English. Behavior, for instance, is spelled ‘Behaviour’.

Francophones in French Speaking Canada (Quebec and parts of eastern Canada) usually are not as reserved as Anglophones (British Columbia and parts of western Canada).

French speaking Canadians are more likely to use expansive gestures, stand closer while talking, and touch during a conversation.

In the province of Quebec, there are very stringent French-language requirements for all commercial endeavors.

If working in Quebec, it’s always best if you provide a French translation for promotional material and other documents.

Generally, it’s an asset to include both French and English translations on your business card anywhere in Canada.

If you can speak some French, that’s always appreciated in French speaking Canada.

Although they are not overtly nationalistic “flag wavers”, Canadians appreciate visitors that recognize and appreciate the many unique attributes that make their country distinct from the United States.

5 Key Conversation or Cultural Gesture Tips

If you need to point, it’s okay to use the index finger. However, pointing at people is generally considered rude.

Sports are an excellent topic to talk about with Canadians. Popular sports include hockey, soccer, baseball, basketball, golf, and tennis.

Canadians typically enjoy discussing travel of all sorts, especially international travel.

Canada has excellent shopping in the larger cities, both on the east and west coasts, so this is always a fun topic for discussion.

Talking about music, art, and cultural of all types is common in Canada, and the coasts of Canada have remained true to the European appreciation of the Arts.

5 Key Conversation or Cultural Gesture Taboos

Making comparisons that emphasizes any inferiority or similarity to the U.S.

Quebec separatism or other possible conflicts between French and English Canada.

Comparisons between the Canadian and US Health Care Systems or medical insurance

Any inferiority of the Canadian dollar in comparison to the US dollar

Religion in general, although Canada is very tolerant of most religions.

Bon Voyage!

Join us in the future for Do’s and Taboos for CHILE!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

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Say Happy New Year in Languages from Around the World!

Posted on December 31, 2018 by Leave a comment

Japan: Akimashite Omedetto Gozaimasu
Kabyle: Asegwas Amegaz
Kannada: Hosa Varushadha Shubhashayagalu
Kisii: SOMWAKA OMOYIA OMUYA
Khasi Snem Thymmai Basuk Iaphi
Khmer: Sua Sdei tfnam tmei
Korea: Saehae Bock Mani ba deu sei yo!
Kurdish: NEWROZ PIROZBE
Latvian Laimīgo Jauno Gadu!
Lithuanian: Laimingu Naujuju Metu
Laotian: Sabai dee pee mai
Macedonian Srekjna Nova Godina
Madagascar Tratry  ny  taona
Malay Selamat Tahun Baru
Marathi Nveen Varshachy Shubhechcha
Malayalam Puthuvatsara Aashamsakal
Mizo Kum Thar Chibai
Maltese Is-Sena t-Tajba
Nepal Nawa Barsha ko Shuvakamana
Norwegian Godt Nyttår
Oriya Nua Barshara Subhechha
Papua New Guinea Nupela yia i go long yu
Pampango (Philippines) Masaganang Bayung Banua
Pashto Nawai Kall Mo Mubarak Shah
Persian Sal -e- no mobarak
Philippines Manigong Bagong Taon!
Polish: Szczesliwego Nowego Roku
Portuguese Feliz Ano Novo
Punjabi Nave sal di mubarak
Romanian AN NOU FERICIT
Russian S Novim Godom
Samoa Manuia le Tausaga Fou
Serbo-Croatian Sretna nova godina
Sindhi Nayou Saal Mubbarak Hoje
Singhalese Subha Aluth Awrudhak Vewa
Siraiki Nawan Saal Shala Mubarak Theevay
Slovak Stastny Novy rok
Slovenian sreèno novo leto
Somali Iyo Sanad Cusub Oo Fiican!
Spanish Feliz Ano ~Nuevo
Swahili Heri Za Mwaka Mpyaº
Swedish GOTT NYTT ÅR! /Gott nytt år!
Sudanese Warsa Enggal
Tamil Eniya Puthandu Nalvazhthukkal
Tibetian Losar Tashi Delek
Telegu Noothana samvatsara shubhakankshalu
Thai Sawadee Pee Mai
Turkish Yeni Yiliniz Kutlu Olsun
Ukrainian Shchastlyvoho Novoho Roku
Urdu Naya Saal Mubbarak Ho
Uzbek Yangi Yil Bilan
Vietnamese Chuc Mung Tan Nien
Welsh Blwyddyn Newydd Dda!

 

For more ways to say Happy New Year visit the

Circles Of Excellence Blog!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

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Say Happy Holidays in Languages from Around the World!

Posted on December 13, 2018 by Leave a comment

Happy Holidays in Korean – Sung Tan Chuk Ha

Happy Holidays in Polish – Wesolych Swiat Bozego Narodzenia

Happy Holidays in Irish – Nollaig Shona Dhuit

Happy Holidays in Farsi – Cristmas-e-shoma mobarak bashad

Happy Holidays in Thai – Sawadee Pee Mai

Happy Holidays in Greek – Kala Christouyenna!

Happy Holidays in Urdu – Naya Saal Mubarak Ho

Happy Holidays in Vietnamese – Chung Mung Giang Sinh

Happy Holidays in Yugoslavian – Cestitamo Bozic

Happy Holidays in Indonesian – Ruumsaid juulup|hi

Happy Holidays in Norwegian – God Jul

Happy Holidays in Tagalog – Maligayamg Pasko. Masaganang Bagong Taon

Happy Holidays in Latvian – Prieci’gus Ziemsve’tkus un Laimi’gu Jauno Gadu!

Happy Holidays in Slovak – Sretan Bozic or Vesele vianoce

Happy Holidays in Samoan – La Maunia Le Kilisimasi Ma Le Tausaga Fou

Happy Holiday in Finnish – Hyvaa joulua

Happy Holidays in Hindi – Shub Naya Baras

Happy Holidays in Lithuanian – Linksmu Kaledu

Happy Holidays in Hebrew – Mo’adim Lesimkha. Chena tova

Happy Holidays in Hungarian – Kellemes Karacsonyi unnepeket

For More Ways to Say Happy Holidays – On December 20th Check Out the

Circles Of Excellence Blog!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

New Article! Cultural Clues & Communication Guidelines for BRAZIL

Posted on November 21, 2018 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Brazil

A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Brazil

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Brazil and cultural travel tips for Brazil is a brief snapshot of conversation guidelines for Brazil, tips for communicating in Brazil and business strategies for Brazil to help with understanding the culture in Brazil. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Brazil and tips for intercultural communication!

Cultural Tips for Brazil – including some valuable business travel tips for Brazil

Brazilians conduct business mainly through personal connections. Before putting the resources into a trip, hire a Brazilian contact in your industry that can help you make the right connections.

Business connections (known in Portuguese as a “despachante”) may be located through the U.S. Department of Commerce, the American Chamber of Commerce in Brazil, or an international organization to which you may already belong.

It’s important to Brazilians that any new business relationship will be for the long-term.

Make sure to convey to your Brazilian counterparts that you value people and relationships over the business.

There are many innovative and productive aspects of Brazilian industry and business, so be open to new ideas and ways of doing things.

Brazil is a very large, diverse country with lots to see and Brazilians are very proud of it. Learn something in advance about the country and specifically the area you will be visiting.

Class (in economic terms) and status are a major influence in this society and often determines the type of job a person will have. However, the assumption that the powerful are entitled to special privileges is starting to be questioned.

Keep in mind that Brazilians tend to be reticent about discussing their private lives and those of others.

Avoid asking too many personal questions, particularly those regarding family, income and status in the workplace.

“Flexible punctuality” is characteristic of Brazilian business culture. You will have to accept that waiting for your Brazilian counterparts will be part of doing business here.

Portuguese is the dominant language in Brazil. Be aware that Brazilians do not perceive themselves as Hispanics and may take offense if addressed in Spanish.

Brazilians usually greet each other with long handshakes and noticeable eye contact. Close friends will often embrace.

Women will often greet each other by touching cheek to cheek and kissing the air. Women business travelers usually don’t have any problems doing business in Brazil.

Brazilians tend to stand closer together when talking than do some other cultures.

It’s important to maintain steady eye contact because its considered rude to break eye contact in the middle of a conversation.

Brazilians use many gestures, however the “OK” sign (using your first finger and thumb to form a circle) is considered vulgar so avoid using it.

Use your whole hand when you feel the need to point at something since using the forefinger may be considered rude.

As in many Central and South American countries, Brazilians also consider themselves ‘Americans’. Consequently, don’t use the phrase “in America” or “American” to the point of exclusion when referring to the United States.

Brazilians tend to be very fast talkers so expect conversations to be fast-paced and often animated and demonstrative.

Be aware that it will probably take several trips to bring any business negotiations to a satisfactory conclusion.

Changing your business negotiation team in the middle of the cycle can also jeopardize the entire negotiation process and is a major breach of Brazilian business protocol.

5 Key Conversation or Cultural Gesture Tips

The part of Brazil you are currently visiting, as well as your travels to other parts of Brazil.

Brazil is famous for its special cuts of grilled meats and its wonderful wines, so discussing food is a topic all will enjoy!

Brazilians are enthusiastic “futebol” (soccer) fans and this subject usually stimulates a lively conversation.

They also enjoy discussing other popular sports include basketball, fishing, horse racing, tennis and volleyball.

Brazilians love to dance! Dance and other aspects of the country’s arts and culture are always good topics to discuss.

5 Key Conversation or Cultural Gesture Taboos

Avoid all ethnic and class differences or any jokes about them.

Don’t discuss Brazils’ economic challenges, whether past or present, unless they bring up the topic first.

Never compare Argentina with Brazil or discuss Argentina’s attributes because it is Brazil’s largest business rival.

Brazilians are very proud and criticism of any aspect of Brazil will find disfavor.

Brazilians are rather private people, so any discussion of family or topic of a personal nature should be avoided unless your Brazilian counterpart brings it up.

Bon Voyage!

Join us in the future for Do’s and Taboos for CANADA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

New Article! Cultural Clues & Communication Guidelines for BELGIUM

Posted on October 18, 2018 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Belgium – A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Belgium

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Belgium and cultural travel tips for Belgium is a brief snapshot of conversation guidelines for Belgium, tips for communicating in Belgium and business strategies for Belgium to help with understanding the culture in Belgium. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Belgium and tips for intercultural communication!

Cultural Tips for Belgium – including some valuable business travel tips for Belgium!

Belgium is the Government seat of the European Union (EU).

It’s best if doing business in Belgium to avoid discussing politics.

Keep in mind that there are three linguistic groups in Belgium: German, French, and Flemish. The Flemish language is a variant of Dutch.

Make an effort not to confuse their three cultural groups and their languages

It’s best not to discuss your preference for one of the three languages spoken in Belgium. English is widely spoken, however if you speak one of the three languages they may invite you to do so.

With French speakers, use courtesy titles such as “Monsieur”, “Madame”, or “Mademoiselle.”

When addressing German or Flemish speakers, use Mr., Mrs., Ms., or Miss. Never use “Madame” or “Monsieur” when addressing a Flemish speaker.

Appointments are punctual and usually, and first appointments are socially oriented.

Most Belgians feel that it’s necessary to get to know you before proceeding with business of any kind, however this usually consist of asking general questions about your business, travels, experience etc.

Talking too much about your education, professional experience, business success, and related achievements may be considered a boasting.

In general, Belgians don’t discuss their personal family lives except with close friends.

Because of their private nature, Belgians also don’t usually discuss money matters outside of business.

Typically, Belgians shake hands with everyone in the room or office upon meeting and departure.

When you are among the French-speaking Belgians, you may observe closer acquaintances greeting each other with alternating kisses on the cheeks.

It’s not uncommon for men who know each other particularly well to embrace.

Avoid excessive gesturing, because most Belgians are more reserved and less expressive with their body language.

Speak in a moderate tone at all times regardless of the topic you are discussing. Expressing too much excitement or animation is usually frowned upon.

The business protocol is more formal and restrained than in some other countries, so follow their example.

When you are conducting a meeting, an agenda should be distributed to everyone in attendance.

Businesspeople in Belgium prefer that a meeting be focused on the topic at hand, and appreciate it being well organized and informative.

Belgians are willing to compromise when necessary, however need full justification and reasons for doing so. They tend to be firm believers in practical, “common sense” approaches and solutions, and are less open to speculative approaches.

5 Key Conversation or Cultural Gesture Tips

  • The area of Belgium you are currently visiting, as well as your travels in other parts of Belgium
  • The food and beer you have sampled during your stay in various areas. Show appreciation of their distinctly different restaurants
  • Comment specifically on the food and beer from French Belgium, Flanders or Wallonia when in those areas
  • The beauty of the architecture of Belgium’s cities and local sites, as well as their historical art is always a good topic. Bruges is a well-known mid-evil city build around canals that they would advise you to see if you have the time
  • All sports, especially bicycling and soccer are food topics to discuss

5 Key Conversation or Cultural Gesture Taboos

  • Making jokes about the Flemish to the French or French-Speaking Walloons, and vice versa
  • Patting someone on the back is considered unacceptable
  • Yawning in public is considered rude
  • Talking with your hands in your pockets is perceived as a sign of bad manners
  • Use your whole hand when you feel the need to point at something, since using the forefinger is considered rude

Bon Voyage!

Join us in the future for Do’s and Taboos for BRAZIL!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

 

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New Article! Cultural Clues & Communication Guidelines for AUSTRIA

Posted on September 20, 2018 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Austria – A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Austria

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Austria and cultural travel tips for Austria is a brief snapshot of conversation guidelines for Austria, tips for communicating in Austria and business strategies for Austria to help with understanding the culture in Austria. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Austria and tips for intercultural communication!

Cultural Tips for Austria – including some valuable business travel tips for Austria!

Austrian business is based on respect, conservatism, courtesy and formality.

It’s best to dress professionally, and always shake hands when arriving and departing.

Displaying knowledge of Austrian history and culture demonstrates an awareness of the uniqueness of Austria.

Austrians may take offense against anyone who fails to recognize the clear distinction between them and the Germans. Austrian traditions are uniquely Austrian, so appreciate the distinctions.

The only thing that is truly German about Austria is the language and, even then, Austrian German is very different from standard or High German (Hochdeutsch) in vocabulary, idioms, and pronunciation.

In business, both German and English are widely spoken.

In business, courtesy titles Herr (‘Mr.’), Frau (‘Mrs.’) or Fräulein (‘Miss’) followed by the surname are still often used until invited to do otherwise.

Educational titles are important and often used in introductions.

Austrians expect you to mean what you say and say what you mean. Do not make idle promises during conversation.

Austrians have a great sense of humor, and they will accept your joking so long as you are somewhat self-deprecating at the same time.

Keep in mind, however, that humor has no place in formal meetings or in the office where senior staff is present.

Austrians plan their schedules well in advance and try to follow what they have pre-arranged on their calendars.

Expect Austrians to be very punctual, so be sure to return the courtesy. All punctual people dislike wasting time, and Austrians are no exception.

The most senior person(s) in a meeting usually takes the chair and controls the agenda.

There is little room for diverging from the agenda, and less tolerance of improvised discussion, so it is vital to be thoroughly well prepared for all meetings.

Austrians usually take a direct approach to negotiations, and relevant information is shared openly.

Negotiations are serious and important, so keep in mind that this is not the proper forum for humor.

Decision-making can be somewhat slow because Austrians tend to be risk-averse and make decisions methodically with tremendous precision.

Responsibility for decision-making lies mainly with those at the top, and all final decisions have been thoroughly considered.

Since decisions typically do come from the top, any action decided is likely to be implemented rather quickly.

Austrians aim for mutual benefit in all their business dealings and expect their respect and trust to be reciprocated. Agreements with Austrians are solid and can be relied on even in their pre-contract stage.

5 Key Conversation or Cultural Gesture Tips

  • Austrian culture, theatre and music, especially classical music, are favorite topics. Haydn, Mozart, Schubert, Johann Strauss, Bruckner, Schönberg and Berg were all Austrian.
  • Opera is a great love, especially that of Mozart and Richard Strauss, even though Strauss was born in Munich.
  • The beauty of the architecture of Austria’s cities and local sites, as well as their historical art is always a good topic. Vienna is known as ‘the city of music’.
  • Discussing Austrian winter sports is always well received.
  • Austrian food is appreciated with gusto, has a noted distinction from the typical German food. Show appreciation of their distinct restaurants, beer and wines.

5 Key Conversation or Cultural Gesture Taboos

  • World War II and Austria’s role in the war can still be a sensitive topic, and anything that leads to a discussion around Anti-Semitism should be avoided.
  • The Austrian religion is predominantly Catholic, so different religious views are not usually discussed.
  • Austrians are a rather private culture, so talking about separation and divorce is usually avoided. Because of their private nature, Austrians also don’t usually discuss money matters outside of business
  • It is an honor to be invited to an Austrian’s home, and it would be inappropriate not to be well dressed and to bring a modest gift. Austrian hospitality is warm with a degree of formality.
  • Talking too much about your education, professional experience, business success, and related achievements may be considered a boasting.

Bon Voyage!

Join us in the future for Do’s and Taboos for BELGIUM!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

New Article! Cultural Clues & Communication Guidelines for AUSTRALIA

Posted on July 19, 2018 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Australia – A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Australia

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Australia and cultural travel tips for Australia is a brief snapshot of conversation guidelines for Australia, tips for communicating in Australia and business strategies for Australia to help with understanding the culture in Australia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Australia and tips for intercultural communication!

Cultural Tips for Australia – including some valuable business travel tips for Australia!

Australians tend to be enthusiastic conversationalists and debaters. A wide range of topics are usually open to discussion. They also have a great sense of humor, so don’t leave yours at home!

Australians try not to draw too much attention to their academic qualifications, at least in public. People who make a lot of references to their education and other professional qualifications in conversation may be subject to teasing.

Cynicism is part of the national character. It may be at times directed at people who seem egotistical or too wealthy and powerful.

Don’t boast about yourself or your company’s accomplishments. Instead, Australians will judge your competence and abilities through your actions.

Unlike some countries, Australians do appreciate sincere compliments a long as they are not exaggerated or overly exuberant.

Keep in mind, Australians may like to poke fun at or criticize themselves, but they are not as receptive to criticism from others.

Australians find strong discussions and opinionated conversation valuable and entertaining, so don’t hesitate to express your views if they are sincere and informed.

Australians are known to discuss religion, politics, and even the Australian government or other governments.

Australians are often difficult to impress, and even if you do manage to impress them, they may not openly admit it.

One of the best ways to develop relationships with Australians is to know the landmarks and something about the area of Australia you’re visiting.

Australians are very proud of their country, so learn something about their history, food, and culture in advance.

The beauty of their cities, local sites, gardens, coastlines (the Gold Coast is famous), and the Outback (if you get a chance to visit) are all good topics for rapport building.

In Australia, there is great respect and empathy for the “underdog”, so the “top dog” approach is never the best way to accomplish anything.

The work environment in Australian business culture tends to be collaborative with considerable research and discussion by everyone involved.

Before a decision is made, top management will consult with their subordinates and their input will be given careful consideration.

Australians generally dislike aggressive sales techniques, so a factual, streamlined approach that allows for plenty of questions and discovery is best.

Since Australians value directness, presentations of any kind should be straightforward with an emphasis on both the positive and negative outcomes. Don’t attempt to coverup or hide anything.

Negotiations should always be well prepared because options will be thoroughly discussed at all levels. It’s important not to rush this process.

Decision-making tends to be slower than in some western countries, so be patient and enjoy the process.

Australian hospitality tends to be somewhat informal, particularly when you are invited to a home.

Barbecues, affectionately known as, “barbies”, are a very popular form of entertaining.

5 Key Conversation or Cultural Gesture Tips

  • Australian traditions and sports are always great topics.
  • Your international travels to other countries is always of interest
  • Australian food; restaurants, beer and wine. Australia has excellent food!
  • Australian culture in general; theater, movies and the opera
  • Point with your entire hand; pointing at someone with your index finger may be considered impolite.

5 Key Conversation or Cultural Gesture Taboos

  • Avoid criticizing or joking about Australia, its culture and traditions, or other Australians, even if your Australian companions are doing so.
  • Don’t discuss the ethnic relations as it relates to the history of the Aborigines
  • Avoid talking too much about your education, professional experience, business success, and related achievements as it may be considered a boosting.
  • Australians are often distrustful of authority and of people who think that they are somehow “better” than others. Remain modest in conversation.
  • If you are invited out for a drink, don’t bring up the subject of business unless your host does so first.

Bon Voyage!

Join us in the future for Do’s and Taboos for AUSTRIA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

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New Article! Cultural Clues & Communication Guidelines for ARGENTINA

Posted on June 27, 2018 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Argentina – A Series of Cultural Tips for Countries from A to Z  

Cultural Clues & Communication Guidelines for Argentina

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Argentina and cultural travel tips for Argentina is a brief snapshot of conversation guidelines for Argentina, tips for communicating in Argentina and business strategies for Argentina to help with understanding the culture in Argentina. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Argentina and tips for intercultural communication!

Cultural Tips for Argentina – including some valuable business travel tips for Argentina!

Expect Argentines to speak Castilian Spanish with an Italian accent rather than the Mexican dialect of Spanish.

Relationship building, rapport and trust are very important in Argentinian business.

It may be a good strategy to make an appointment in Argentina with an “enchufado”, an individual who has high-level contacts in your field. This person can make the necessary introductions on your behalf.

If you want to deal with this country’s government, it is often helpful to have an Argentine contact act as an intermediary before you attempt to make an appointment.

Argentines generally converse in closer proximity than North Americans, so do your best to adapt to this practice because it may be taken personally if you back away from someone.

For business related occasions punctuality is appreciated and expected from visitors, however it’s not uncommon for your Argentine counterparts to be approximately 30 or so minutes late.

Argentines like to engage in “small talk.” Generally, they are very sociable and take a genuine interest in Argentine cultural affairs.

Try not to take offense if people make jokes at your expense, even if remarks are directed at your weight or other aspects of your appearance. This kind of comment is a sign that your Argentine companions are comfortable around you.

Businesswomen are well respected and accepted in Argentinian business.

A firm, inviting handshake is an important part of making a first impression. In accordance with Argentine business protocol, women should initiate the handshakes with men.

It’s not uncommon for women to be asked personal questions about their marital status and family. Give a discreet reply, and if you really don’t want to answer remain polite and gracefully side step the question.

Initially, avoid personal questions and inquiries about family until you have become better acquainted with someone.

Many Argentines like getting into discussions about politics and religion, however as a visitor it will be in your best interests not to get involved unless you know someone very well.

Sincere compliments about anything Argentinian are always welcome.

Professional status and ranking will be important to your Argentine counterparts, so make sure you have equal status as those you will be meeting.

As friendships develop, enthusiastic kissing, hugging and back patting often follow handshakes. Follow the lead of your Argentine counterparts, as they may take offense if you try to recoil from these gestures.

Avoid discussing the war in the Falkland Islands, since this is an episode that the Argentines would prefer to leave behind. If the subject does come up, the islands should be referred to by their Argentine name, the Malvinas Islands.

Hierarchy is important in Argentine business culture. Senior executives and others of status always are given great respect.

In negotiations, the top executives will play key roles in the final decision.

Typically, negotiations will take longer than in the U.S. and other non-Latin American cultures so be patient.

If all the feedback you receive seems unusually positive, keep in mind that it can be very difficult for Argentines to openly disagree with someone they like.

5 Key Conversation Topics or Cultural Gesture Tips

·         Any topic having to do with Argentine art, theater, movies and opera

·         Sports, such as futbol (soccer), U.S. style football is called “futbol americano”

·         Your international travels and the area of Argentina you’re visiting

·         Restaurants, food, and the great wine in Argentina

·         The beauty of the Argentine architecture, parks and gardens

5 Key Conversation Topics or Cultural Gesture Taboos

  • Criticizing or joking about Argentine culture and traditions
  • Avoid praising Argentina’s neighbors, particularly Chile. Argentina has fought wars with all their neighboring countries
  • Negative comments about Argentina’s government, cities, or Argentina’s sports teams
  • It’s best to avoid discussion about religion in Argentina until you know someone well
  • Political opinions are strong in Argentina, so it’s best to stay out of the discussion unless you know those involved very well

Bon Voyage!

Join us in the future for Do’s and Taboos for AUSTRALIA!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

New Article! Cultural Clues & Communication Guidelines for Yemen

Posted on May 10, 2018 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos for Yemen – A Series of Cultural Tips for Countries from A to Z

It’s easy for business travelers to think that even when they travel, business is going to be done pretty much the same way it is at home. But that’s not always the case. Cultural differences can have a big impact on global business etiquette. That’s why it’s important for business travelers to make sure that they understand the culture of the country that they’re doing business in.

This article on cultural differences in Yemen and cultural travel tips for Yemen is a brief snapshot of conversation guidelines for Yemen, tips for communicating in Yemen and business strategies for Yemen to help with understanding the culture in Yemen. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Yemen and tips for intercultural communication!

Cultural Tips for Yemen – including some valuable business travel tips for Yemen!

The only absolute requirement of dress code in Yemen is modesty. Short sleeves are therefore acceptable but not short trousers.

The female dress code requires covering everything in public, however, a woman can wear literally anything she wants providing she covers herself thoroughly when she goes out.

The host typically sets the subject of conversation, and normally begin with general small talk such as “How are you?”, “Are you enjoying your visit?” etc.

Intelligent argument is admired and welcome, but only when it is courteous and reasoned. The more feedback you generate, no matter how forceful so long as it’s not angry, the more highly you will be esteemed.

Getting down to business can often be quicker than elsewhere in the Middle East, except for in the United Arab Emirates, UAE, where business is very westernized.

As is in other Arab countries, be prepared to tolerate multiple interruptions during conversations.

The standard greeting is “As-salam alaikum,” (“peace be upon you”) to which the standard reply is “Wa alaikum as-salam,” (“and upon you be peace”).

The use of first names denotes more familiarity than in the west and there is no real equivalent to Mr. or Ms. The noble title “Sayyed” refers to a Hashemite (an Arab claiming descent from Hashim, the great-grandfather of Muhammad), and should always be used before the first name.

A level of friendliness, without undue familiarity, is achieved by using the “kunya”. A man becomes known to his friends as “Abu” (father of), usually followed by the name of his eldest son. It is quite acceptable to ask a mutual acquaintance if you don’t know a man’s kunya. Somewhat less common is the female equivalent “Umm” (mother of).

The titles Doctor, Mohandas (engineer), Ustadh (professor), and Shaikh (chief) are used as honorable titles. “Shaikh” is similar in concept to knighthood in British English, and is used before the first name not the surname.

On arrival at a reception room, the visitor should stand in the doorway and utter the former of these phrases. After receiving the reply, the visitor is entitled to enter the reception room for further greetings and introductions.

If the room is carpeted, remove your shoes and leave them outside to avoid bringing in impurities that would leave the carpet ritually unclean for prayer.

Once inside the room, shake hands with the most senior person first, usually but not always the host. Proceed to make your way around the room in a counter-clockwise direction, shaking hands with each person before taking your seat or joining in the conversation.

If there is a very large number of people in the room, or if the seating is inconvenient, there may be consensus permission to merely shake hands with the host and wave a greeting to the others.

It is best not to change the subject of a conversation except by logical opportunity or invitation, even though the Yemenis will feel free to do this themselves.

English is widely spoken enough not to require a knowledge of Arabic for general day-to-day purposes.

Business cards are common but not essential in Yemen. If used, the common practice is to have English and Arabic printed on either side. Brochures and other promotional literature should be printed in Arabic, either with or without English translation.

If seated, crossing your legs is acceptable, provided you don’t direct the sole of your foot to an individual, which is the “go away” gesture.

In business meetings, conversation should be communal. Don’t have a long private chat with an individual because more than one conversation in the room is thought to spoil the atmosphere.

Yemenis are very shrewd in business, so the details of any agreement should be detailed meticulously. The concept of commitment may differ from yours, and such terms as “immediate”, “prompt”, “on demand” or “soon” are particularly susceptible to disputed interpretation.

Hospitality is important throughout the Middle East, but in Yemen it is a requirement and must be accepted when offered. Being invited to lunch anywhere in Yemen is the promise of a feast. The food is both varied and distinctive, however, be aware that the southern cuisine is substantially spicier than the northern.

5 Key Conversation Topics or Cultural Gesture Tips

  • Maintaining eye contact is an important way of showing attentiveness in Yemen.
  • Everything offered to anyone should be offered with and taken by only the right hand.
  • Be open to standing closer, more body language, and touching between the same sex.
  • Be prepared for many interruptions by the Yemenis during conversations,
  • Restaurants and the varied, distinctive food are always appreciated topics of discussion.

 

5 Key Conversation Topics or Cultural Gesture Taboos

  • Nothing should be offered with the left hand which is considered unclean.
  • When seated, don’t point the sole of your foot to anyone, because this is a “go away” gesture.
  • In general, let your host guide the conversation and don’t change the topic unless invited to do so.
  • Don’t ask personal questions or discuss a person’s private life unless they bring it up first.
  • Don’t back away from Yemenis when they stand close to you or touch your arm or clothing during discussions.

Bon Voyage!

Join us in the future for Do’s and Taboos for Argentina!

To learn more about the Dos and Taboos for different cultures, and the cultural communication styles for Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Watch the ‘Say Anything-5 Keys’ Video

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, which is available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or keynote speakers that specialize in cross-cultural training. She is a leader in the field of public speakers, motivational speakers, and international keynote speakers. She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Leadership Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized training programs for Communication Skills, Cross-Cultural Communication, Cultural Diversity, Customer Service, Leadership Coaching, Presentation Skills, Sales Negotiations, Stress Management, Teambuilding, and Time Management Training.

Gayle’s Website: www.gaylecotton.com

Gayle’s Blog: www.gaylecotton.com/blog

Gayle’s Bestselling Book: SAY Anything to Anyone Anywhere!

Gayle’s Newsroom: Media Interviews

Gayle’s DVD: Speaker preview for Gayle Cotton

Circles Of Excellence Website: www.circlesofexcellence.com

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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