Posts tagged with cross cultural coaching

New Photos are available on My Website Photo Gallery!

Posted on February 3, 2013 by Leave a comment

New Photos have been uploaded at the following link: Photo GalleryDSC01680

The new photos have been added to the categories “International Conference Highlights” and “Work, Travel, and Fun”.

Remember that my new book ‘Say Anything to Anyone Anywhere!will be published on March 19th, but you can still get a pre-publish discount until the publish date on every major bookseller website including AMAZON.COM

Coming soon this month on my blog

My new article: Cultural Clues, Do’s & Taboos for HONG KONG!

Coming soon this month on the Circles Of Excellence blog

My new article: Cultural Clues, Do’s and Taboos for the NORWAY!

Check out my Cultural Clues, Do’s and Taboos Articles Archive for countries you may have missed!

My book website: Say Anything to Anyone Anywhere!

My website: www.gaylecotton.com  

My blog:  www.gaylecotton.com/blog

 

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Cultural Clues, Do’s & Taboos: Communication Guidelines for EGYPT

Posted on June 12, 2012 by Leave a comment

In Egyptian business culture, punctuality is not as much of a priority. Although visitors to the country should make an effort to arrive on time, your contact may be late for an appointment.

Cultural Clues

Cultural Clues

Appointments with traditional Arab businesspeople are rarely private occasions. Interruptions in the form of phone calls and visits from your counterpart’s friends and family are to be expected. Moreover, you may find other businesspeople present and several meetings occurring simultaneously. Westerners frequently find these distractions frustrating, but it’s important to remain calm and understanding.

Friday is the Muslim holy day, and many people also take Thursday off. The typical business week is Wednesday through Saturday. Business hours vary widely. A typical business schedule is 8:00 a.m. to 2:00 p.m. in the summer, and 9:00 a.m. to 1:00 p.m. and continuing 5:00 p.m. to 7:00 p.m. in the winter.

The Islamic calendar uses lunar months of 28 days, so an Islamic year of 12 months is only 354 days long. Consequently, holidays will be on different dates by the Western calendar every year. Any listed Muslim holiday dates are approximations since they depend upon actual lunar observations.

Paperwork should include two dates: the Gregorian (Western) date and the Hijrah (Arabic) date. Be aware that Coptics, that is, Christian Egyptians, have yet another calendar, different from both of the above.

Egyptians tend to speak at a much closer distance than do many countries. Even if you are unaccustomed to this level of contact, do not back up or shy away. If you keep your distance, the perception might be that you find your counterpart’s physical presence distasteful or that you are a very cold, unfeeling person. Moreover, conversations usually involve touching.

Women constitute considerably less of the Egyptian workforce. Most are employed in the professional and service sectors. While there are numerous female secretaries and physicians, few female executives are to be found. If you encounter a woman decision-maker in business, she will probably be very Western-oriented in her behavior.

Arabic men often walk hand in hand, but Westernized Egyptians rarely do this. If an Egyptian holds your hand, accept this gesture of friendship.

The left hand is considered unclean in the Arab world. Unless you are handling something considered unclean, always use the right hand. Also avoid gesturing with the left hand.

When you remove your shoes, as when entering a mosque, the soles of the shoes are placed together, preventing the sole from being pointed at anyone.

When sitting, keep both feet on the ground, since Arabs do not cross their legs when sitting. Exposing the bottom of your foot is considered offensive.

The “thumbs up” sign is thought to be offensive throughout the Arab world.

The Egyptians will accept information that does not contradict Islamic values. Nevertheless, compared to other Arabic cultures, they are more open to Western ideas. It should also be noted that many Egyptians are not practicing Muslims.

Be aware that Arabic is a language of hyperbole. For example, when an Egyptian says “yes”, he may actually mean “possibly.” Although you should feel encouraged by these positive responses, it would be wrong to assume that agreement has been reached.

In accordance with tradition, an Egyptian will welcome you several times at your first meeting.

Egyptian names are written in Arabic. Because short vowels are not written in Arabic, translating from Arabic to other alphabets is not an “exact science.” Egyptian names may be spelled several different ways in English.

Business will not proceed until your counterpart knows and decides that he likes you. Consequently, the social side of the deal is just as important as the work-related one.

5 Key Topics to Use in Conversation

  • Egyptians may joke around and make fun of themselves. For example, Egyptian bureaucracy is a favorite target. Nevertheless, no matter how self-deprecating their humor gets, you should not try to make fun of Egypt or the Egyptians.
  • Egyptian achievements, both the ancient wonders and modern advances
  • The positive reputation of Egyptian leaders around the world
  • Egyptian cotton, gold and other elements of their economy
  • Sports, especially soccer (football), basketball, boxing (in which Egypt has won several medals),
    horse racing, tennis, and all water-related sports (especially sailing and swimming)

5 Key Topics & Gestures to Avoid in Conversation

  • Women in general, especially inquiring about female members of your counterpart’s family
  • Israeli or Palestinian affairs
  • Avoid initiating discussions about your private life or religion.
  • Comparison of Egypt in relationship to more westernized countries.
  • Never talk about anyone in terms of inequality.

Bon Voyage!

Join us in the future for ENGLAND!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Contact Gayle for More Information!

www.gaylecotton.com

www.gaylecotton.com/blog

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

www.circlesofexcellence.com/blog

Corporate Training, Executive Coaching, Keynote Speakers

www.circlesofexcellence.com

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Cultural Clues, Do’s & Taboos: Communication Guidelines for CHINA

Posted on February 25, 2012 by Leave a comment

Before your visit, it is a good idea to prepare yourself by studying aspects of Chinese culture, history and geography.nYour hosts will appreciate your initiative.

When scheduling your appointments, be sensitive to holidays such as the Chinese New Year, which changes yearly, as many businesses will be closed. Being late for an appointment is considered an insult in Chinese business culture.

You’ll find it beneficial to bring your own interpreter, if possible, to help you understand the subtleties of everything being said during meetings.

Since there is such a strong emphasis on hierarchy in the Chinese culture, ensure that you bring a senior member of your organization to lead the discussions. The Chinese will do the same.

In accordance with Chinese business protocol, people are expected to enter the meeting room in hierarchical order. For example, the Chinese will assume that the first foreigner to enter the room is head of the delegation and will acknowledge the most senior person first. Watch and do the same.

The Chinese will nod or bow slightly as an initial greeting. Handshakes are also popular however, so wait for your Chinese counterpart to initiate the gesture.

The Chinese are very keen about exchanging business cards. Be sure to bring a plentiful supply. Ensure that one side is in English and the other is in Chinese.

It’s an asset to have your business cards printed in gold ink. In Chinese business culture, gold is the color of prestige, prosperity. Present your card with two hands and the Chinese side facing the recipient.

When receiving a business card, examine it carefully for a few moments, and then place it into your card case or on the table. Not reading a business card or stuffing it directly into your back pocket will be a breach of protocol.

The Chinese do not use many gestures or demonstrative expression when speaking and will become annoyed with someone who does. Emotion is repressed and humility is a virtue, so avoid displaying emotional or boastful behavior.

The Chinese will not directly say “no” to you. Instead, ambivalent answers such as “Perhaps”, “I’m not sure”, “I’ll think about it”, or “We’ll see” usually mean “No.”

“Small talk” is considered especially important at the beginning of a meeting. The question “Have you eaten?” is the equivalent to “How are you?”. Simply answer, “Yes”, even if you haven’t actually eaten.

Never interrupt during meeting discussions. At the end of a meeting, you will be expected to leave before your Chinese counterparts.

In Chinese business, responsibility for many decisions rests with the Communist party and government bureaucrats. Individuals working within this business network are held accountable for their actions and must adhere to the protocol.

You may have to make several trips to China to achieve your objectives. Chinese businesspeople prefer to establish a strong relationship based on ‘trust’ before closing a deal.

Use your whole hand, rather than your index finger, if you ever need to point.

Welcome Topics of Conversation

  • The Chinese scenery and landmarks
  • The weather, climate and geography in China
  • Your positive experiences traveling in China and your travels in other countries
  • Inquiries about family, especially children (but don’t probe)
  • Chinese art and culture

Conversation to Avoid

  • Avoid mentioning Taiwan. If the subject comes up, never refer to this country as “The Republic of China” or “Nationalist China.” The correct term is “Taiwan Province”, or just “Taiwan.”
  • Refrain from using the terms such as “Red China”, “Mainland China,” and “Communist China.”
  • Don’t say anything that could be considered insulting as it will cause “loss of face” and could damage the relationship. “Saving face” is an important concept to understand.
  • Avoid any discussion around communism and the government.
  • Avoid discussing anything that would cause the Chinese to feel inferior in any way.

Bon Voyage!

Join me in the future for COLUMBIA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert\

www.gaylecotton.com

www.gaylecotton.com/blog

www.gaylecotton.com/blog

US: 972-370-1300

 

 

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of
Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach
to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesse internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultura etiquette in different countries.

 

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

www.circlesofexcellence.com/blog

Corporate Training, Executive Coaching, Keynote Speakers

www.circlesofexcellence.com

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Events for Gayle Cotton: February 2012

Posted on February 7, 2012 by Leave a comment

The Main Event!

PrPr.net

Circles Of Excellence has hired PrPr.net to take over the promotion of my Author and Keynote Speaking career. Watch for new promotion in a variety of different ways. Check out the Upcoming Events on my blog to seen what new books I will be authoring!

New Websites for Circles Of Excellence

Executive Coaches Texas & Presentation Skills Coaching

Circles Of Excellence just launched 2 new websites to keep up with the demands for ‘Executive Coaching Texas’ and ‘Presentation Skill Coaching’. Check them out at the following links:

 

www.executivecoachingtexas.com

www.presentationskillscoaches.com

 

Young Presidents’ Organization

 

I’m doing a series of articles on ‘Successful Cross-Cultural Business Communications’ for Young Presidents’ Organization (YPO)

Holmes Hospitality – Dubai, UAE

I’m preparing for Negotiation Skills Presentations at a conference for the Nigerian Defense Department. It will be held in Dubai, UAE – one of my favorite places.

The National Speakers’ Association (NSA) Winter Conference

This is around the corner from me in Plano, TX this year. Cheers to all Professional Keynote Speakers! Let’s make 2012 a great year!

 

Contact Me for MoreInformation

www.gaylecotton.com

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Book Publishing for John Wiley & Sons

Posted on February 1, 2012 by Leave a comment

I’ve been contacted by an editor at John Wiley & Sons to author a book on Business Communications. We will start with the book, ‘5 Keys to Successful Cross-Cultural Business Communications’. Hopefully, this will be followed by other titles such as:

 

‘5 Keys to Global Business Etiquette’

‘5 Keys to Successful Leadership’

‘5 Keys to Time Management’

 

There are lots of additional ideas in the ‘5 Keys’ series. I’ll keep you posted about publish dates!

Coming soon this month on my Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for CHINA

My Blog: www.gaylecotton.com/blog

My Website: www.gaylecotton.com

Coming soon this month on the Circles Of Excellence Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for ITALY

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

 

 

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Events for Gayle Cotton: January 2012

Posted on January 21, 2012 by Leave a comment

The Main Event! Our Annual Girl’s Ski Trip!

I’m off to Colorado with the Evergreen Ski Club for a little swish on the slopes at Breckenridge, Vail,
Keystone, Beaver Creek and Copper. This is my favorite trip of the year!

Entreprenuers’ Organization
I’m doing a series of articles on ‘Successful Cross-Cultural Business Communications’ for Entrepreneurs’
Organization (EO)

Holmes Hospitality – Dubai UAE

I’m getting ready for some Negotiation Skill Presentations at a conference for the Nigerian Defense
Department to be held in Dubai, UAE – one of my favorite places!

The National Speakers’ Association (NSA) Winter Conference

This is around the corner from me in Plano, TX this year. Cheers to all Professional Keynote
Speakers! Let’s make 2012 a great year!

Contact Me for More Information at www.gaylecotton.com

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CIRCLES OF EXCELLENCE INC. receives the 2011 US Commerce Association (USCA) ‘Best of Local Business Award’ Training & Development Consultant for Dallas, TX

Posted on November 12, 2011 by Leave a comment

As President of Circles Of Excellence Inc., I am proud to share that we have been selected for the 2011 US Commerce Association (USCA) ‘Best of Local Business Award’ as a Training & Development Company in Dallas, TX.

I want to thank all the people and companies that have supported Circles Of Excellence and contributed to their success in the local community. This award is shared with all of you!

Coming soon this month on my Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for CANADA

My Blog: www.gaylecotton.com/blog

My Website: www.gaylecotton.com

Coming soon this month on the Circles Of Excellence Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for IRELAND

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

 

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Events for Gayle Cotton: October 1, 2011 to Oct. 30, 2011

Posted on October 16, 2011 by Leave a comment

A Keynote Presentation for the annual conference of Cintra CEOs organized by ‘Celebrity Headliners’.

 

Cintra is an Italian company which means a lively crowd and great food! My Keynote Presentation is entitled, ‘Is What You Say What You Mean? Improving Your Interpersonal Communications’.

The conference will be held at the new ‘W’ Hotel in Dallas’s Victory Park.

Back to Geneva the last week in October for the 2011 ITU Telecom convention. Many of the Circles Of Excellence customers will be there including Ericsson, Fujitsu, Huawei, QualCom, Verizon, AT&T and Alcatel-Lucent. I will be doing customized Communication & Presentation Skills Coaching for attendees during the conference.

AMS Media

I am editing the DVD series, ‘Is What You Say What You Mean? Improving Your Interpersonal Communications’. It was filmed live for the Fujitsu International Sales Team. Watch for the edited video on my website, the Circles of Excellence website, as well as both YouTube channels soon!

 

Ecom Trading

 

Customer Service, Communication, Teambuilding and Executive Coaching Events for Ecom Trading in Dallas, TX

 

Cross-Cultural Communication, Management and Executive Coaching Events for Towers Watson in Dallas, TX

 

Contact Me for More Information:

www.gaylecotton.com

 

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Belgium

Posted on September 20, 2011 by Leave a comment

Belgium is the Government seat of the European Union (EU).

Always keep in mind that there are three linguistic groups in Belgium: German, French, and Flemish. The Flemish language is a variant of Dutch.

With French speakers, use courtesy titles such as “Monsieur”, “Madame”, or “Mademoiselle.”

When addressing German or Flemish speakers, use Mr., Mrs., Ms., or Miss. Never use “Madame” or “Monsieur” when addressing a Flemish speaker.

Appointments are punctual and usually, first appointments are socially oriented. Most Belgians feel that it’s necessary to get to know you before proceeding with business of any kind.

Typically, Belgians shake hands with everyone in the room or office upon meeting and departure.

When you are among the French-speaking Belgians, you may observe closer acquaintances greeting each other with alternating kisses on the cheeks. And it’s common for men who know each other particularly well to embrace.

Avoid excessive gesturing. It’s better to appear more formal and restrained.

When you are conducting a meeting, an agenda should be distributed to everyone in attendance. Businesspeople in Belgium prefer that a meeting be well-focused and will appreciate your initiative in providing an agenda.

Belgians are willing to compromise when necessary, and tend to be firm believers in practical, “common sense” approaches and solutions.

Use your whole hand when you feel the need to point at something, since using the forefinger is considered rude.

Patting someone on the back is considered unacceptable. Yawning in public is considered rude. Talking with your hands in your pockets is perceived as a sign of bad manners.

Talking too much about your education, professional experience, business success, and related achievements may be considered a boosting.

Welcome Topics of Conversation

  • The area of Belgium you are currently visiting, as well as your travels in other parts of Belgium.
  • The food and beer you have sampled during your stay in various areas. Comment specifically on the food and beer from French Belgium, Flanders or Wallonia when in those areas. Show appreciation of their distinctly different restaurants
  • The beauty of the architecture of Belgium’s cities and local sites, as well as their historical art is always a good topic. Brugge is a well known mid-evil city that has canals similar to Venice.
  • All sports, especially bicycling and soccer
  • Be sure to speak in a moderate tone at all times, regardless of the topic you are discussing. Expressing too much excitement or animation is usually frowned upon

Conversation to Avoid

  • Politics is best to avoid.
  • Discussing a preference for the different languages spoken in Belgium
  • Making jokes about the Flemish to the French or French-Speaking Walloons, and vice versa
  • In general, Belgians never discuss personal subjects except with close friends. Because of their private nature, Belgians don’t usually discuss money matters outside of business.
  • Make an effort not to confuse their three cultural groups and their languages.

Bon Voyage!

Join Gayle in the future for BRAZIL…

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

www.gaylecotton.com

www.gaylecotton.com/blog

US: 972-370-1300

Contact Gayle to help your business become more successful in today’s Global Business Marketplace. Gayle provides her services globally from locations in the US and Europe.

Knowing the communication styles, business strategies and approaches to multi-cultural etiquette can be the difference between success and failure when working or negotiating internationally. Learn to manage ‘culture shock’ and improve your Multi-Cultural Communication. Gayle can assist with all aspects of international sales and negotiations or business management abroad.

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!  

www.circlesofexcellence.com/blog

www.circlesofexcellence.com

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