Posts tagged with cross cultural business

My Interview ‘5 Tips for Intercultural Communication’ is on ITIM Italy

Posted on June 21, 2014 by Leave a comment

My Interview ‘5 Tips for Intercultural Communication’ is on ITIM Italy 

When travelling to a new country, especially on business trips, it’s important to know the cultural customs and traditions of the people. Communication is so different from country to country that it’s essential to prepare in advance so you can be as successful as possible. It’s interesting to read the interview by Viaggiamo.it because you can notice the difference in the Italian communication style simply by reading the interview…

http://www.itimitaly.it/en/2238-five-tips-for-a-successful-intercultural-communication-interview-with-gayle-cotton.html

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’, available on Amazon as a Book, eBook, or Audio Book .She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Website:www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Coming on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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Cultural Clues, Do’s & Taboos: Communication Guidelines for NORWAY

Posted on June 6, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos – A Series of Cultural Tips for Countries from A to Z: NORWAYNorway-2

The article ‘Cultural Clues, Do’s & Taboos for Norway’ is a brief snapshot of conversation guidelines for Norway, tips for communicating in Norway, and strategies for doing business with Norway to help with understanding the Norwegian culture. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She is President of Circles Of Excellence for Corporate Educationand a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Cultural Tips for Norway – including some valuable business travel tips!

Punctuality is important. Norwegians appreciate punctuality for social engagements as well. If you must be late for any reason, make sure you call in advance and explain.

Standard business or business casual attire is the norm. It’s best for jewelry and accessories to be somewhat understated.

Tonality in business should be moderate. Norwegians prefer that people do not raise their voices when discussing something.

Body language, touching and gestures aren’t overly demonstrative, nor do Norwegians use extremes of expression in business.

Do not ask personal questions until asked first, and don’t be offended if Norwegians do not inquire about your family or work. This is a rather private culture and personal and business lives are often kept separate.

Norwegians accept silence as normal, so don’t hurriedly fill in pauses in the conversation. Also avoid superficial conversation.

All Scandinavians appreciate it if you can show knowledge of the differences between the people of Norway, Finland, Sweden, and Denmark.

During introductions, give a simple, firm handshake often with just one or two pumps. It’s not the norm to exchange gifts in ordinary meetings. Norwegians introduce themselves with their first name followed by their surname.

Many Norwegians have two given names and both are used as a ‘first’ name, for example Peter Marten or Selma Astrid. It is impolite to shorten the name to just the first of the two.

For business purposes, Norwegians sometimes introduce themselves by title if expected to do so. However when a relationship has been established, Norwegians usually move onto a first name basis.

There are few things Norwegians are openly offended by, and they regard themselves as worldly and unbiased. However, they do not appreciate loud or boisterous behavior in any context.

Norwegians prepare for meetings and expect you to have done the same. Punctuality is extremely important.

The Norwegian communication style is often seen as somewhat ‘direct’, and they will get to the point quickly and establish the boundaries before addressing the finer details. Facts and figures are very important and must be accurate.

Presentations should be concise, matter of fact and to the point. Any visuals or handouts should contain only the essential information.

In meetings and negotiations, Norwegians believe that everyone should be included and everyone should be given an opportunity to have a say. They consider and value all opinions.

Although negotiating teams may have a leader, they are not necessarily the main decision maker. Consensus after discussion is the goal, and because negotiating teams typically come to decisions as a group – negotiations can take longer.

There is a strong emphasis on equality and all members of a negotiating team are of equal value and status. Don’t be surprised if the lead is taken by a woman even when she is obviously younger than any of the men.

There is a high value placed on proven ability, and there is a defined management hierarchy.The authority to make a decision may be delegated down the management structure, however, there may also be a need to refer decisions sideways to ensure that all those affected have their say.

Norwegians have a great appreciation of nature and the environment. They make great efforts to protect their countryside and coastlines.

Norwegians are very hospitable and will invite you to their homes occasionally for dinner. Be sure to arrive promptly and take a bottle of wine, or flowers for the hostess.

The most common toast is ‘ skål’, pronounced ‘skoal.’ Do not sip your drink until the host or hostess has said ‘ skål ‘, and only then take your glass and raise it.

5 Key Conversation Topics or Gesture Tips

  • The Nobel Prize is a well-known feature of the Norwegian culture
  • Folk Music and Norwegian composers such as Grieg
  • Travel and experiences in other countries
  • Current events and politics – if you know what you’re talking about
  • Sports – especially football (soccer), biathlon, cross-country skiing, and rally driving

5 Key Conversation Topics or Gestures Taboos

  • Any criticism of the Norwegian government or culture
  • Discussing how much you earn or comparisons with pay scales in other countries
  • Paying compliments to people you have just met – compliments are typically well earned
  • Bragging or anything associated with rank, status and showiness
  • Avoid overly demonstrative expressions and body language

Bon Voyage!

Join us in the future for PERU!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ – now available as an Audio Book on Amazon!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Website:www.gaylecotton.com

MEDIA: Newsroom-Media-Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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Cultural Clues, Do’s & Taboos: Communication Guidelines for The NETHERLANDS

Posted on May 10, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: The NETHERLANDSNetherlands

The article ‘Cultural Clues, Do’s & Taboos for The Netherlands’ is a brief snapshot of conversation guidelines for the Netherlands, tips for communicating in the Netherlands, and strategies for doing business with The Netherlands to help with understanding the dutch culture. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’She is President of Circles Of Excellence for Corporate Educationand a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Cultural Tips for The NETHERLAND – including valuable business travel tips!

When doing business in The Netherlands, keep in mind that the Dutch don’t spend a lot of time socializing before a meeting or other business discussion. As soon as the necessary introductions are made, they will likely proceed with the business at hand.

Don’t call the Netherlands “Holland” since that term specifically refers to only two of the 12 provinces that make up the country.

Whether for business or social engagements punctuality is essential and expected in the Dutch business culture. If you know that you will be late, make sure to call in advance and excuse yourself with a valid reason.

Planning, regulating, and organizing are strong values in this culture so plan accordingly. The Dutch stress the importance of the efficient use of time so reliability is something that is highly valued. Any company that cannot quickly and promptly deliver a service upon request will have a difficult time succeeding with Dutch customers.

Upon introduction, repeat your last name while you are shaking hands. It’s not really part of the Dutch business culture to ask, “How are you?” Dutch businesspeople only ask this type of question to help visitors feel at ease.

When you have not been formally introduced to everyone at a business or social gathering, you should take the initiative to introduce yourself. Go around the room and shake hands with everyone while repeating your last name. Not doing this may leave a bad impression.

Very close friends sometimes lightly kiss each other on the cheeks when greeting. This is appropriate only when men kiss women or women kiss each other.

Generally, the Dutch are rather reserved and will avoid expansive gestures such as hugging and backslapping. Try to avoid touching others in public.

When talking, the Dutch usually stand further apart than North Americans, so stand about an arm’s length apart. Furniture arrangements reflect this so you may find yourself seated in a chair that seems unusually far away. Don’t move your chair closer, however, if this occurs.

Avoid standing with your hands in your pockets, or leaving your left hand in your pocket while shaking hands with your right as this is considered impolite.

The Dutch dislike ostentatious displays of wealth. Bragging about your income, lifestyle, or possessions will not impress the Dutch.They are wary of inflated claims, so use plenty of evidence and other data to persuade them of the merit of your products or ideas. A simple and direct presentation is appreciated.

In the Netherlands, most everyone you encounter will speak English. Don’t feel compelled to ask if someone speaks English because it is assumed and the Dutch dislike being questioned about it.

The Dutch customarily answer their phones simply by stating their last names. Don’t be offended by this directness in the Dutch telephone manner.

The Dutch respect qualities such as straightforwardness and honesty. In this culture, bluntness is preferred to deceptiveness or evasiveness. Consequently, when you really want to say “no”, tentative answers such as “I’ll consider it”, “We’ll see”, or “perhaps” are not acceptable.

Tolerating individual differences and diversity is an important part of the Dutch character. There is a prevailing belief that people should be free to live as they please as long as others remain unharmed.

Be polite to all service personnel because the Dutch culture emphasizes that everyone is equal, and no citizen is obliged to be another person’s servant. Never treat anyone Dutch in a patronizing way.

Be informed on recent political events, both in your own country and in the Netherlands, since the Dutch like discussing politics. However, avoid getting involved in a political discussion if you aren’t well informed.

Privacy is of key importance in the Netherlands, and whether at home or in the workplace doors are often kept closed. Always knock on a closed door and wait to be told to enter.

It’s easy to misinterpret certain gestures used by the Dutch, especially if you’re North American. This is because many gestures commonly used in North America have a very different meaning in the Netherlands. Research the variety of gesture differences beforehand.

Consensus guides the decision-making process in most Dutch organizations. Every employee who may be affected will be informed and consulted which creates a more time-consuming process.

Giving compliments is not a part of Dutch business culture. Since most work is done in groups, there is not as much emphasis on recognizing individual effort. When it’s necessary for someone to be praised or criticized, the Dutch usually do this in private.

5 Key Topics to Use in Conversation

  • Your home country or city and points of interest related to them
  • Travel experiences and what you enjoy about travelling
  • The Dutch culture, art, history, architecture, and nature
  • Sports of all kinds – keeping in mind that American soccer is referred to as football
  • Politics – if you know what you’re talking about

5 Key Topics or Gestures to Avoid in Conversation

  • Boasting of any kind about your income and possessions
  • Asking personal questions, family and business are usually kept separate
  • Any criticism of the Dutch Royal Family
  • Legalized prostitution and marijuana in the Netherlands
  • Don’t talk to someone while chewing gum as this is considered rude

Bon Voyage!

Join us in the future for NORWAY!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ – now available as an Audio Book on Amazon!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

 

Website:www.gaylecotton.com

MEDIA: Newsroom-Media-Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Go to: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for the NETHERLANDS

Go to the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

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My Book ‘SAY Anything to Anyone Anywhere!’ Is Now an Audio Book on Amazon!

Posted on April 19, 2014 by Leave a comment

I’m thrilled to announce that my bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’  is now available as an Audio Book on Amazonperfect for you frequent travelers!

Audio Book-3-14

So many of you have requested my book in Audio Version, so spread the word to let everyone know!

Contact EMMY AWARD WINNER, Gayle Cotton, to speak at your next meeting or conference! Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence Inc. She is a Certified Expert with ‘The Executive Foundation for International Communication’, and was the first American to be a member of ‘The European Association of Marketing and Sales Experts’. Gayle entertains and inspires audiences around the word with her fresh, unique, and humorous approach to Cross-Cultural Communications and Social Business Etiquette She has business bases in Texas and Switzerland.

 

Website: www.gaylecotton.com

MEDIA: Newsroom-Media-Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Coming on: My blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for MALAYSIA

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

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Cultural Clues, Do’s & Taboos: Communication Guidelines for MEXICO

Posted on March 30, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: MEXICO Cozumel-Chichen Itza-Sm

 Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ She is President of Circles Of Excellence for Corporate Training & Executive Coaching and a distinguished Keynote Speaker. Gayle entertains and inspires audiences of all size with her fresh, unique, and humorous approach to Cross-Cultural Communications and social business etiquette. She travels worldwide from business bases in Texas and Switzerland. Contact Gayle for your next conference or event to help your company become more successful in today’s global business marketplace!

This article series ‘Cultural Clues, Do’s & Taboos’ is a brief synopsis of conversation guidelines, travel tips, and international business strategies that will increase your success communicating with different cultures. Keep in mind that we are homogenizing as a ‘global culture’, and as a result cultural tendencies are changing and homogenizing as well. Awareness is the first step!

Cultural Tips for MEXICO

In conversation, Mexicans talk easily and often about their families and private lives. They will expect the same of you.

Mexicans prefer to do business with people they know. Cultivating personal relationships with others will be crucial to your success. Strive to establish contacts as high up in the organization as possible. If possible, use a local, well-connected person to make the necessary introductions for you.

Punctuality is not as much of a priority in the Mexican business culture. However, visitors should arrive on time. The pace of business is also slower and time is more flexible. Expect time delays up to 30 minutes for business and even longer delays for social events.

Men will usually shake hands during greetings. A gentle grip is common. Handshakes at the end of a meeting are intended to affirm what was discussed or agreed to.

An ‘abrazo’ or hug with pats on the back is common on the 2nd or 3rd meeting. It is seen as a sign of good will in Mexican business culture.

In business, it’s appropriate for women to initiate handshakes with men. With each other, they may simply pat each other on the right forearm or shoulder. If they are particularly close, women may hug or kiss each other on the cheek.

Conversations occur at a much closer physical distance than many cultures may be accustomed to. Moving away to establish distance could be considered unfriendly. In response, a Mexican will often step forward and close the distance up again.

Mexican men are warm, friendly, and tend to initiate a lot of physical contact. They often touch shoulders or hold the arm of another. Withdrawing from these gestures could be perceived as an insult.

Mexicans often avoid saying “no” directly”. A “no” may be disguised by “maybe” or “we’ll see.” It’s best to use this indirect approach in your business relationships so your Mexican counterparts don’t perceive you as being aggressive or pushy.

The appearance and presentation of letters and promotional materials are considered very important and will be subject to scrutiny. Place documents on the table with care. Never casually toss or throw them.

Mexican business people can be quite status-conscious, and it helps to have at least one member of your team from higher-level management. It may also be an asset to mention any university degrees you hold.

Subjective feelings and emotional appeals are often effective in Mexico, so emphasize how your Mexican counterparts will benefit personally. It also helps to mention the importance of trust, honor, and family pride.

Negotiations are usually lengthy and may include a lot of bargaining. Usually, the highest person in authority makes the final decision. Final decisions are always followed by a written agreement.

Mexicans may use a “psst-psst” sound to get another’s attention in public. This is not considered rude in Mexican business etiquette,

If purchasing things in Mexico, place your money directly in the vendor’s or clerk’s hand. Leaving your payment on the counter may give the impression that you feel they are beneath you.

5 Key Topics to Use in Conversation

  • Mexican scenery and landmarks
  • Mexican art, culture, history, and music
  • Your family or job is always a good topic
  • The local Mexican cuisine and drink
  • Sports, especially Mexican “futbol” (soccer)

5 Key Topics or Gestures to Avoid in Conversation

  • The “O.K.” gesture with the thumb and index finger is considered vulgar
  • Men should avoid putting their hands in their pockets as this is considered rude
  • Religious profanity is very offensive in Mexico
  • Putting your hands on your hips signifies that you’re making a challenge
  • Eye contact is less direct, so avoid looking at others too intently.

Bon Voyage!

Join us in the future for the NETHERLANDS!

                        To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’  – now available as an Audio Book on Amazon!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Contact EMMY AWARD WINNER, Gayle Cotton, to speak at your next meeting or conference! Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence Inc. She is a Certified Expert with ‘The Executive Foundation for International Communication’, and was the first American to be a member of ‘The European Association of Marketing and Sales Experts’. Gayle entertains and inspires audiences around the word with her fresh, unique, and humorous approach to Cross-Cultural Communications and Social Business Etiquette She has business bases in Texas and Switzerland.


Website: www.gaylecotton.com

MEDIA: Newsroom/Media/Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: My blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for the NETHERLANDS

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

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Cultural Clues, Do’s & Taboos: Communication Guidelines for MALAYSIA

Posted on February 26, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: MALAYSIA Malaysia

The article series ‘Cultural Clues, Do’s & Taboos’ is a brief synopsis of conversation guidelines, tips for successful communication, and some strategies for business that will help increase your understanding of different cultures. Keep in mind that we are homogenizing as a “global culture”, and as we change and evolve these cultural tendencies change and evolve as well. Awareness is always the first step!

While first names are more frequently being used in business, some businesspeople prefer to be introduced with a name and title (Professor or Doctor), or surnames such as “Mr.” or “Ms.”. Titles and surnames are definitely less important with younger businesspeople.

Malaysia is a constitutional monarchy of nine royal houses. Foreigners are likely to encounter one of them eventually. Ask a native how a particular royal should be addressed.

Although most Malaysians are Muslim, not all of Malaysia follows the traditional Islamic working week where Friday is the Islamic holy day and the weekend takes place on Thursday and Friday. Some Malaysian states follow the Islamic workweek of Saturday through Wednesday. These include Perlis, Kedah, Kelantan, Terengganu, and Johor. The Malaysian capital city, Kuala Lumpur, is in the state of Selangor where the working week is Monday through Friday.

Since most of the country is Muslim, it is helpful to schedule meetings around prayer times. Friday at noon is a particularly busy time for prayers.

The majority of Malaysian businesspeople are Chinese, and you can expect them to be punctual. Many government officials are ethnic Malays who have more of a relaxed attitude toward time. Business travelers are expected to be on time, although ethnic Malaysians may not necessarily do the same.

Indian Malaysians are Malaysians of Indian origin. Many are descendants from those who migrated from India during the British colonization. The Indian’s perspective on time is similar to that of the Malaysians, although the Indian professionals you encounter will expect punctuality.

Alcohol will not be served at any social event hosted by observant Muslims. Expect that meals will be served close to the time given on the invitation.

With the exception of handshakes, there is no public contact between the sexes in Malaysia. Hugging and kissing, even between husbands and wives, is forbidden in public.

Physical contact between the same sexes is perfectly acceptable. Men may be holding hands with men or even walking with their arms around each other. These actions are interpreted as gestures of friendship.

When you are being introduced to a Malaysian woman, shake hands with her only if she has extended her hand. If she does not extend her hand just smile and a nod to greet her.

When introducing a man and a woman, the female’s name should be said first. As in many other countries, when presenting a higher-ranking person to a more junior person, the senior person’s name is said first.

Out of deference, give a slight bow to elderly people you are introduced to. Keep your hands out of your pockets when in public. When exiting a room, say “Excuse me” and add a slight bow.

When you must indicate something or someone, use the entire right hand (palm out). You can also point with your right thumb, as long as all four fingers are curled down. It is considered rude to point at anyone with the forefinger. Malays use the forefinger only to point at animals.

When passing an object, reaching for something or touching someone, do so with your right hand. The left hand is considered unclean.

Feet are also believed to be unclean. Never point your feet at another person. Apologize whenever your shoes or feet touch another person. Don’t show the soles of your feet or shoes. You may cross your legs at the knee, but not place one ankle on your knee.

5 Key Topics to Use in Conversation

  • Your Malaysian host’s family, heritage and culture
  • Business and plans for the future
  • Praising the local cuisine
  • Malaysian culture, art, and music
  • Sports, especially soccer which they call ‘football’

5 Keys Topics to Avoid in Conversation

  • Criticizing any aspect of Malaysian culture
  • Comparing life in Malaysia to life in the West
  • Politics, bureaucracy, and religion
  • Ethnic relationships in Malaysia
  • Sex and roles of the sexes

Bon Voyage!

Join us in the future for MEXICO!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from AMAZON!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the Article Archive ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

 

Website: www.gaylecotton.com

MEDIA: Newsroom/Media/Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Coming on: My blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for MALAYSIA

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

Contact EMMY AWARD WINNER, Gayle Cotton, for your next meeting or conference to help you or your company become more successful in today’s global business marketplace. Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.

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Cultural Clues, Do’s & Taboos: Communication Guidelines for JORDAN

Posted on February 14, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: JORDAN Jordan

The article series ‘Cultural Clues, Do’s & Taboos’ is a brief synopsis of conversation guidelines, tips for successful communication, and some strategies for business that will help increase your understanding of different cultures. Keep in mind that we are homogenizing as a “global culture”, and as we change and evolve these cultural tendencies change and evolve as well. Awareness is the first step!

Being on time for appointments is one thing that Jordanians admire in westerners, so it is helpful for you to do so. However, it is typical of Jordanians to be around a half hour late.

During the month of Ramadan, business hours are shortened and work ends about two or three in the afternoon.

Jordanians normally mix personal conversation with business. A little personal conversation will help with rapport and relationship building.

A loud voice may be considered domineering so don’t speak overly loud. Jordanians can be emotional in their conversation so show some emotion, just don’t raise your voice too much when you do.

It is quite normal to talk about money, wages, how and how much you pay for things, or how old you are. However, it is considered impolite to discuss your relationship with your spouse.

Compliment giving is like entertainment, a source of pride, and done with good sportsmanship. Giving compliments is an important part of relationship building.

Avoid all derogatory humor, even with friends. Personal put-downs, criticism and sarcasm are not well accepted.

Avoid making comments on current political events. The perspectives of the east and the west can be very divisive.

Honor is very important in the Jordanian culture. Questioning the honor of someone is a sure way to destroy the relationship.

Lots of titles are used in Jordan. Social standing is based on the level of education, age, military rank, tribal position, and political office.

Negotiating a deal is one of the things Jordanians love most. It is like a sport and they thoroughly enjoy it, so have fun with it! One of their mottos is, “Everything is always negotiable”.

Your first meeting should start with full introductions and the exchange of business cards. Every other meeting should also include formal greetings. This is an important part of relationship building and the foundation of business.

Business moves at different speeds, it can be quite slow or move quickly depending on the situation. Excessive stalling is a polite way of saying that there is no interest in continuing the business discussion.

Jordanians stand closer than most westerners are used to, so stand about half the distance apart as you typically would in western cultures.

Patting or holding the arm or shoulder can be a sign of affection, acceptance, or an offer of assistance.

Holding hands indicates emotional attachment and is appropriate among good friends or relatives of the same sex.

5 Key Topics to Use in Conversation

  • Sincere personal compliments
  • Praising the Jordanian hospitality
  • Social conversation on topics of mutual interest and vision
  • History, language, culture, art, music
  • Sports, especially soccer which they call ‘football’

5 Keys Topics to Avoid in Conversation

  • Current events and politics
  • Religious preferences
  • Eastern versus western philosophies
  • Anything that negatively affects personal honor and pride
  • Criticism of any type

Bon Voyage!

Join us in the future for MALAYSIA!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East order my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from AMAZON! 

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the Article Archive ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Website: www.gaylecotton.com

MEDIA: Newsroom/Media/Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Coming on: My blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JORDAN

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

Contact EMMY AWARD WINNER, Gayle Cotton, for your next meeting or conference to help you or your company become more successful in today’s global business marketplace. Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.

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Read My Interview in the Wall Street Journal on Asian /US Business Risk

Posted on January 26, 2014 by Leave a comment

The Morning Risk Report: How Asian Management Culture Affects Risk

Wall Street – street sign with building and charts in the background

By Ben DiPietro

A report this week of more than two dozen executives in South Korea offering to resign in the wake of a data breach that could put the personal information of more than 100 million cardholders at risk points to a difference in eastern and western business cultures—as there have been no offers of mass resignations following the Target Corp. breach that exposed information of 110 million cardholders.

Both David Clive Price, an expert on Asian business culture, and Gayle Cotton, an author and president of the corporate training company Circles of Excellence, say the differences in culture are based on the importance Asian nations place on the team over the individual and on saving face, or “preserving the surface of things,” as Mr. Price put it.  “The result is that ‘shame’ in the sense of an executive falling on his or her sword is felt more acutely, and more as a gesture to the collective spirit than in the West,” he said. “Also, many Asia companies are family-owned and –run with less attention paid to shareholders. So there is a complete set of comparatively different values and priorities at work.”

Ms. Cotton said the Asian way of doing things is not necessarily better than the western way, and can lead to problems if an entire team of executives resigns and leaves the company without the experience and knowledge to handle and move on from a crisis. It also may lead to executives trying to keep problems hidden to avoid the shame they will bring on the team and the company if they are made public. “I wouldn’t say they are necessarily any more responsible than we are, they just relate to that responsibility differently,” she said. “Here we are eager we take responsibility and the risk that comes with that responsibility. But we take it in stride, it’s part of the job: you win some, you lose some. There, it’s not that way…the way they look at failure prohibits them from being able to do that. You need to win and you need to win fairly and you need to protect the team you’re winning with, that will give the entire organization face.”

If you have a subscription to the Wall Street Journal you can read more there!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

 

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Culural Clues, Do’s & Taboos on JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos on SAUDI ARABIA

Check out the Articles ArchiveCultural Clues, Do’s and Taboos’  for countries you may have missed!

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‘SAY Anything to Anyone, Anywhere’ Is in Amazon’s ‘New Year, New You 2014’!

Posted on January 19, 2014 by Leave a comment

What are you doing to enhance your personal and career development in 2014? Book Cover-WSJ-9781118620168_cotton

Amazon is currently featuring my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ in their online marketplace,  ‘New Year, New You 2014’!

Check it out on Amazon at the following link: A New Year, New You in 2014!’ SAY Anything to Anyone, Anywhere!’

“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere!”

– Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

“This is an excellent guide to being more effective and comfortable with different people from different cultures – essential for anyone who travels to other countries.”

– Brian Tracy, Author – The 10 Disciplines of Exceptional Leadership

Read More Endorsements!

 

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Cultural Clues, Do’s & Taboos on JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos on SAUDI ARABIA

Check out the Articles ArchiveCultural Clues, Do’s and Taboos’  for countries you may have missed!

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Read My Interview by the Epoch Times on ‘Shen Yun’ and the Arts in China

Posted on January 12, 2014 by Leave a comment

The Epoch Times: Interview on Shen Yun and the Chinese ArtsShen Yun-3

Shen Yun http://www.shenyunperformingarts.org/ brings to the Broadway stage the traditional Arts that span 5000 years of Chinese history and Dynasties. Many of these Arts have been lost over the past 60 years of Communist rule. The young woman that interviewed me spent 3 months in prison at the age of 20 for practicing her family’s religion ‘Falun Dafa’ http://en.falundafa.org/. You can read my interview on Shen Yun and the Arts in China at the following links:

Interview LinkShen Yun-GC-ED-1-14jpg

 

http://www.theepochtimes.com/n3/433247-emmy-award-winning-speaker-gayle-cotton-shen-yun-a-wonderful-experience/

 

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon! 

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

 

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Cultural Clues, Do’s & Taboos on JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos on SAUDI ARABIA

Check out the Articles ArchiveCultural Clues, Do’s and Taboos’  for countries you may have missed!

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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