Posts tagged with communicating in japan

Travelling to #Japan for Business? Read this Article Before You Go!

Posted on September 19, 2015 by Leave a comment

ABOUT.COM: Business Travel Tips for Japan Japan

The interview on cultural travel tips for Japan is a brief snapshot of conversation guidelines for Japan, tips for communicating in Japan, and strategies for doing business with Japan to help with understanding the culture in Japan. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to cultural do’s and taboos for Japan and tips for intercultural communication!

Interview Link:

Cultural Tips for Japan

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Circles Of Excellence provides Corporate Training, Executive Coaching, and Professional Keynote Speakers for companies of all sizes and in all industries, including over 50 Fortune 500 companies. Contact us about our customized programs for Communication Skills, Cross-Cultural Communications, Customer Service, Diversity, Leadership & Management, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management.

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

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Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Currently on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Currently on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH KOREA

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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Read My Interview in the Wall Street Journal on Asian /US Business Risk

Posted on January 26, 2014 by Leave a comment

The Morning Risk Report: How Asian Management Culture Affects Risk

Wall Street – street sign with building and charts in the background

By Ben DiPietro

A report this week of more than two dozen executives in South Korea offering to resign in the wake of a data breach that could put the personal information of more than 100 million cardholders at risk points to a difference in eastern and western business cultures—as there have been no offers of mass resignations following the Target Corp. breach that exposed information of 110 million cardholders.

Both David Clive Price, an expert on Asian business culture, and Gayle Cotton, an author and president of the corporate training company Circles of Excellence, say the differences in culture are based on the importance Asian nations place on the team over the individual and on saving face, or “preserving the surface of things,” as Mr. Price put it.  “The result is that ‘shame’ in the sense of an executive falling on his or her sword is felt more acutely, and more as a gesture to the collective spirit than in the West,” he said. “Also, many Asia companies are family-owned and –run with less attention paid to shareholders. So there is a complete set of comparatively different values and priorities at work.”

Ms. Cotton said the Asian way of doing things is not necessarily better than the western way, and can lead to problems if an entire team of executives resigns and leaves the company without the experience and knowledge to handle and move on from a crisis. It also may lead to executives trying to keep problems hidden to avoid the shame they will bring on the team and the company if they are made public. “I wouldn’t say they are necessarily any more responsible than we are, they just relate to that responsibility differently,” she said. “Here we are eager we take responsibility and the risk that comes with that responsibility. But we take it in stride, it’s part of the job: you win some, you lose some. There, it’s not that way…the way they look at failure prohibits them from being able to do that. You need to win and you need to win fairly and you need to protect the team you’re winning with, that will give the entire organization face.”

If you have a subscription to the Wall Street Journal you can read more there!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon!

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

 

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Culural Clues, Do’s & Taboos on JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos on SAUDI ARABIA

Check out the Articles ArchiveCultural Clues, Do’s and Taboos’  for countries you may have missed!

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‘SAY Anything to Anyone, Anywhere’ Is in Amazon’s ‘New Year, New You 2014’!

Posted on January 19, 2014 by Leave a comment

What are you doing to enhance your personal and career development in 2014? Book Cover-WSJ-9781118620168_cotton

Amazon is currently featuring my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ in their online marketplace,  ‘New Year, New You 2014’!

Check it out on Amazon at the following link: A New Year, New You in 2014!’ SAY Anything to Anyone, Anywhere!’

“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere!”

– Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

“This is an excellent guide to being more effective and comfortable with different people from different cultures – essential for anyone who travels to other countries.”

– Brian Tracy, Author – The 10 Disciplines of Exceptional Leadership

Read More Endorsements!

 

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Cultural Clues, Do’s & Taboos on JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos on SAUDI ARABIA

Check out the Articles ArchiveCultural Clues, Do’s and Taboos’  for countries you may have missed!

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Read My Interview by the Epoch Times on ‘Shen Yun’ and the Arts in China

Posted on January 12, 2014 by Leave a comment

The Epoch Times: Interview on Shen Yun and the Chinese ArtsShen Yun-3

Shen Yun http://www.shenyunperformingarts.org/ brings to the Broadway stage the traditional Arts that span 5000 years of Chinese history and Dynasties. Many of these Arts have been lost over the past 60 years of Communist rule. The young woman that interviewed me spent 3 months in prison at the age of 20 for practicing her family’s religion ‘Falun Dafa’ http://en.falundafa.org/. You can read my interview on Shen Yun and the Arts in China at the following links:

Interview LinkShen Yun-GC-ED-1-14jpg

 

http://www.theepochtimes.com/n3/433247-emmy-award-winning-speaker-gayle-cotton-shen-yun-a-wonderful-experience/

 

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East, order my book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Cross-Cultural Communication’ from Amazon! 

Create Rapport and Organize Strategies for Success

The Cross of Cross-Cultural

 

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Cultural Clues, Do’s & Taboos on JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos on SAUDI ARABIA

Check out the Articles ArchiveCultural Clues, Do’s and Taboos’  for countries you may have missed!

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Cultural Clues, Do’s & Taboos: Communication Guidelines for JAPAN

Posted on December 8, 2013 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: JAPAN Japan

 

Cultural Clues, Do’s & Taboos is a brief synopsis of the conversation guidelines for Japan, along with some tips for communicating in Japan, and strategies for doing business in Japan that will help increase your understanding of the Japanese culture. Keep in mind that we are homogenizing as a ‘global culture’ and, as many cultures change and evolve, these cultural tendencies change and evolve as well. Awareness is the first step!

Punctuality is necessary when doing business in Japan because the Japanese believe it is rude to be late.

Business cards (“meishi”) are an important part of doing business in Japan and key for establishing credentials. It’s preferable to have one side of your card printed in English and the reverse in Japanese.

It is traditional to present your card with the Japanese side facing up, held with both hands between the thumbs and the forefingers. This may be accompanied by a slight bow, which is usually lower based on the age and hierarchy of the person receiving the card. However, don’t be surprised if your Japanese counterpart greets you with a westernized business card exchange!

The Japanese will usually shake hands with Westerners as a way of making them feel comfortable. In turn, it’s helpful for Westerners to bow slightly to demonstrate that they are also taking the initiative to learn some Japanese customs. This simple gesture can do a lot to help a businessperson in establishing rapport with a potential Japanese client.

When receiving a business card, carefully examine it and make an interesting remark about the person’s title or occupation. Then place it on a nearby table during a meeting or in your card case if not meeting at that time. Stuffing it into a pocket is considered disrespectful. Writing on a business card is also inappropriate.

The bow is an important part of Japanese business protocol. Bows are used for expressing appreciation, making apologies and requests, as well as for greetings and farewells. Bows convey both respect and humility.

The depth of the bow depends on the recipient’s rank and status. When bowing to an individual who is of higher status than you, bow a little lower than that person to display deference. Do the same if you are uncertain of the status of the person that you are facing. With a person of your equivalent status, bow at the same height.

Maintaining “correct” relationships between people, and maintaining harmony within groups and teams is considered to be very important.

Be especially respectful to your older Japanese counterparts–age equals rank in the Japanese business culture. When you start speaking, it is polite to direct your first remarks to the most senior member, and then to appropriate individuals.

You may be asked some personal questions regarding your salary, education, and family life. If you don’t want to answer, remain polite and gracefully side step the question.

Be careful when asking the Japanese certain questions. If the response is “maybe”, “possibly”, or “I’ll consider it”, the answer is very possibly “no”. The Japanese prefer to avoid saying “no” directly.

Meanings may be read into even the slightest gestures. Consequently, avoid displaying unusual facial expressions and motioning in ways that are remotely dramatic or expansive.

The American “O.K.” sign (thumb and forefinger shaped into an “O”) actually means “money” in Japan.

Instead of pointing, which is considered rude, use your whole open hand to point.

Blowing one’s nose in public is regarded as impolite. When necessary, use a disposable tissue and then throw it out immediately. The Japanese find the idea of keeping a used handkerchief or tissue in a pocket disgusting.

Laughter may indicate embarrassment or distress, rather than amusement. Smiling can also be used for self-control, particularly in masking displeasure.

It is considered polite to periodically say “I’m sorry.” For example, the Japanese will apologize for not being punctual enough, having a cold, taking you to a disappointing restaurant etc. Visitors are encouraged to incorporate similar apologies into their conversation.

“Saving face” is a very important concept to understand. When a person loses his or her composure or otherwise causes embarrassment, even unintentionally (“losing face”), it can be disastrous for business relationships.

Welcome Topics of Conversation

  • Inquiring about a person’s family (a good conversation starter)
  • Praising the hospitality you’re receiving
  • Japanese history and artistic achievements
  • Positive comments about the Japanese economy
  • Sports, such as golf and ski jumping

Conversation to Avoid

  • World War II
  • Jokes (unless they are very easy to understand, self-deprecating, and made in a social rather than business setting)
  • Criticizing in any form that could cause “loss of face”
  • Ridicule of native social / business rituals and protocol
  • Negative comments about the local sports teams

Bon Voyage!

Join us in the future for JORDAN!

Website: www.gaylecotton.com 

Book website: SAY Anything to Anyone Anywhere!

Coming on my blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for JAPAN

Coming on the Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Check out the Articles Archive Cultural Clues, Do’s and Taboos’  for countries you may have missed!

Contact EMMY AWARD WINNER, Gayle Cotton, for your next meeting or conference to help you or your company become more successful in today’s global business marketplace. Gayle is the author of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’ and President of Circles Of Excellence for Corporate Training & Executive Coaching. Her vast experience living and working abroad will entertain and inspire audiences of any size with her fresh, unique and humorous approach to Cross-Cultural Communications and social business etiquette! Gayle travels worldwide from business bases in Texas and Switzerland as a distinguished professional keynote speaker.

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