The Latest!

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

Tags: business management abroad, communicating across cultures, communicating in Denmark, communicating in different cultures, conference speakers, conversation guidelines for cultures, conversation guidelines for Denmark, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in the Denmark, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding Denmark’s culture, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for the CZECH REPUBLIC

Posted on April 15, 2012 by gayle@gaylecotton.comLeave a comment

The Latest! CulturalClues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: The CZECH REPUBLIC

When setting business appointments (that are mandatory) in the Czech Republic, always make them well in advance.

Punctuality for meetings is an important aspect of Czech business culture and it is taken extremely seriously. It is generally considered inappropriate to be more than five minutes late.

Do not interrupt or raise the level of your voice during business discussions with Czech business people.

Respect your Czech counterparts’ sense of personal space. Close personal contact with business acquaintances is frowned upon and should be avoided at all times.

Don’t refuse any invitation offered to you, as crucial business decisions are often made outside the business environment. The Czechs value hospitality as a means through which to build both personal and business relationships.

Expect to participate in some form of small talk and introductory conversation before entering into business discussions with Czech business people.

Don’t be surprised if your Czech counterparts ask you about your personal earnings. This is an acceptable line of enquiry to strangers in the Czech Republic.

Czechs are non-confrontational and often take an indirect approach to business dealings. If they lower their eyes and become silent, they are uncomfortable with something you have said.

It will take several meetings for your Czech business associates to become familiar with you and appear comfortable and friendly.

One of the most underlying and inherent eatures of the Czech culture is their polite and humble approach to life.

During business dealings a direct “no” will often be replaced by an expression such as “it is difficult” or “we will see” in order to avoid confrontation and maintain a certain level of politeness.

Business is conducted slowly. You will have to be patient and not appear ruffled by the strict adherence to protocol.

Business is hierarchical. Decision-making power is held at the top of the company. Decisions are reached slowly.

Avoid high-pressure tactics. Czechsgenerally offer what they expect to get and do not often give counter-offers.

Czechs are private people until they get to know you. They are formal and reserved. Once you develop a personal relationship, Czechs open up a bit, but they are never overly emotional.

Leadership and authority is vertical in structure. Czech managers maintain their status and separate themselves from subordinates. As a result of the hierarchical system of Czech business, decision-making power is centralized and is rarely questioned or challenged by those of a lower rank.

5 Key Topics to Use in Conversation

Weather, nature and historical beauty
Your home country, city and culture
Your work experience and humorous anecdotes as they relate to work
Hobbies and sports such as golf, tennis and soccer
Anything about art, music and culture

5 Key Topics to Avoid in Conversation

Extremely serious topics not related to work
Global problems, war, the nuclear issue or pollution
Money-although they may ask you about it, they don’t talk about their own wealth
Politics in general
The old communist regime

Bon Voyage!

Join us in the future for DENMARK!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

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Cultural Clues, Do’s & Taboos: Communication Guidelines for COLOMBIA

Posted on March 15, 2012 by gayle@gaylecotton.comLeave a comment

It’s an asset to make the effort to learn Colombian history and culture before your visit. Having a basic knowledge of these subjects will do a great deal in establishing rapport.

In general, Colombians are very proud of their culture and national accomplishments.

It is considered polite to maintain close eye contact during conversations.

The standard greeting is the handshake upon introduction and departure. Inland Colombians are probably the most formal and traditional of Latin Americans. Only along the coast is a more relaxed attitude the norm.

Ensure that you take safety precautions when in Colombia. Ask your counterparts what areas of the city are dangerous. Be aware that both the murder rate and frequency of kidnapping is significantly high.

The formality of inland Colombians extends to their mannerisms; they do not like to engage in expansive gestures and animation. Residents of the coastal regions tend to be more expressive and less formal.

Among close friends, women may clasp forearms or kiss each other on one cheek. Men embrace and slap each other’s back. This particular hug is known as the “abrazo.”

Colombians typically ask numerous polite questions and go through other pleasantries. Expect inquiries as to your health, your trip, your family, and any friends or acquaintances you have in common. It is considered callous and disrespectful to rush a greeting.

Colombians are not known for punctuality. They may arrive at a business meeting 15 or 20 minutes late, since this is considered the norm.

Selecting representatives from your company is probably the most crucial decision you can make before entering into business with Colombians. They will want to get to know your representatives personally and establish a warm rapport and comradeship.

Colombians make decisions on the basis of feelings, rather than empirical evidence and other facts. This can be true even if you present them with an enticing deal and a “bottom line” that seems sure to be profitable.

The importance of hierarchy should never be underestimated in Colombian business culture. Nevertheless, subordinates within the group, as well as underlying circumstances, also have some influence in the decision-making process.

Before the meeting begins, there is always some preliminary “small talk.” Small talk is necessary, since it conveys to your peers that the personal rapport that you have established with them is a higher priority than just
doing business. In most cases, you should wait for your Colombian associates to initiate the business discussion.

When the meeting is over, stay a little bit longer and continue chatting with your colleagues. It’s actually considered an insult in this culture to leave immediately after a meeting because it suggests that you have better things to do.

As a follow-up to your meeting, it is a good idea to send a brief thank-you note, as well as minutes, that is, a written confirmation of what was discussed.

Welcome Topics of Conversation

Positive aspects of Colombia, including their wonderful coffee and cuisine
Colombian history, literature, art, and music
The lush Colombian landscape, mountains and coastlines
Your home country and the region you are from
Family discussions are appropriate when initially building rapport.

Conversation to Avoid

Avoid mentioning anything about drug traffic or illegal cartels.
Don’t make negative remarks about bullfighting.
Avoid talking about differences between the Columbian culture and yours
Avoid any discussion around terrorism, politics and religion.
Avoid making complaints of any kind.

Bon Voyage!

Join us in the future for the Czech Republic!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and] working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with
companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

Tags: business management abroad, communicating across cultures, communicating in Colombia, communicating in different cultures, conference speakers, conversation guidelines for Colombia, conversation guidelines for cultures, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in Colombia, doing business in different cultures, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding Colombia’s culture, understanding cross culture, understanding cultural differences, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for CHINA

Posted on February 25, 2012 by gayle@gaylecotton.comLeave a comment

Before your visit, it is a good idea to prepare yourself by studying aspects of Chinese culture, history and geography.nYour hosts will appreciate your initiative.

When scheduling your appointments, be sensitive to holidays such as the Chinese New Year, which changes yearly, as many businesses will be closed. Being late for an appointment is considered an insult in Chinese business culture.

You’ll find it beneficial to bring your own interpreter, if possible, to help you understand the subtleties of everything being said during meetings.

Since there is such a strong emphasis on hierarchy in the Chinese culture, ensure that you bring a senior member of your organization to lead the discussions. The Chinese will do the same.

In accordance with Chinese business protocol, people are expected to enter the meeting room in hierarchical order. For example, the Chinese will assume that the first foreigner to enter the room is head of the delegation and will acknowledge the most senior person first. Watch and do the same.

The Chinese will nod or bow slightly as an initial greeting. Handshakes are also popular however, so wait for your Chinese counterpart to initiate the gesture.

The Chinese are very keen about exchanging business cards. Be sure to bring a plentiful supply. Ensure that one side is in English and the other is in Chinese.

It’s an asset to have your business cards printed in gold ink. In Chinese business culture, gold is the color of prestige, prosperity. Present your card with two hands and the Chinese side facing the recipient.

When receiving a business card, examine it carefully for a few moments, and then place it into your card case or on the table. Not reading a business card or stuffing it directly into your back pocket will be a breach of protocol.

The Chinese do not use many gestures or demonstrative expression when speaking and will become annoyed with someone who does. Emotion is repressed and humility is a virtue, so avoid displaying emotional or boastful behavior.

The Chinese will not directly say “no” to you. Instead, ambivalent answers such as “Perhaps”, “I’m not sure”, “I’ll think about it”, or “We’ll see” usually mean “No.”

“Small talk” is considered especially important at the beginning of a meeting. The question “Have you eaten?” is the equivalent to “How are you?”. Simply answer, “Yes”, even if you haven’t actually eaten.

Never interrupt during meeting discussions. At the end of a meeting, you will be expected to leave before your Chinese counterparts.

In Chinese business, responsibility for many decisions rests with the Communist party and government bureaucrats. Individuals working within this business network are held accountable for their actions and must adhere to the protocol.

You may have to make several trips to China to achieve your objectives. Chinese businesspeople prefer to establish a strong relationship based on ‘trust’ before closing a deal.

Use your whole hand, rather than your index finger, if you ever need to point.

Welcome Topics of Conversation

The Chinese scenery and landmarks
The weather, climate and geography in China
Your positive experiences traveling in China and your travels in other countries
Inquiries about family, especially children (but don’t probe)
Chinese art and culture

Conversation to Avoid

Avoid mentioning Taiwan. If the subject comes up, never refer to this country as “The Republic of China” or “Nationalist China.” The correct term is “Taiwan Province”, or just “Taiwan.”
Refrain from using the terms such as “Red China”, “Mainland China,” and “Communist China.”
Don’t say anything that could be considered insulting as it will cause “loss of face” and could damage the relationship. “Saving face” is an important concept to understand.
Avoid any discussion around communism and the government.
Avoid discussing anything that would cause the Chinese to feel inferior in any way.

Bon Voyage!

Join me in the future for COLUMBIA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of
Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach
to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesse internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultura etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in China, communicating in different cultures, conference speakers, conversation guidelines for China, conversation guidelines for cultures, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in China, doing business in different cultures, female speakers, gayle cotton, gaylecotton, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding China’s culture, understanding cross culture, understanding cultural differences, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for Chile

Posted on January 21, 2012 by gayle@gaylecotton.comLeave a comment

Chileans are a very patriotic people and willlikely take offense at negative comments of any kind directed at their country.

Cultural Clues

It’s a mistake to compare Chile to Argentina: there has been a great deal of
conflict between them.

In conversation, try to deflect attention from yourself. The best strategy is to
display a genuine interest in others.

Focus on questions related to their interests, whether they are sports, travel,
cultural or life rather than very personal questions.

Chileans perceive interruptions as a way of participating in conversations and displaying interest in what is being said.
So, if you are interrupted, there is no need to take offense.

Remember that Chileans tend to have an inherent sense of courtesy that sometimes causes them to say what they think
they want you to hear, rather than give a candid response.

Personal honor is very important to Latin American businesspeople. Refrain from publicly
criticizing or patronizing others, and doing anything else that might create
embarrassment.

South Americans generally converse in closer proximity than North Americans so do
your best to adapt to this practice. It may be taken personally if you back
away from someone.

Note that as friendships develop and solidify, handshakes are often followed by
enthusiastic kissing, hugging and back patting. When you are in these
situations, follow the lead of your Chilean counterparts, as they may take
offense if you pull away.

Chile can be a somewhat formal country. Third party introductions, through
institutions such as banks and consulting firms, are often a necessary prelude
to conducting business in Chile.

Chilean business culture has a definite hierarchical order and you will be expected to defer to the most senior person
present. Observe the “chain of command” in negotiations.

If you need to point, use the index finger. Pointing at other people, however, is
often considered rude.

Welcome Topics of Conversation

The positive aspects of Chilean history and current economy.
Sports are an excellent topic. Popular sports include skiing and fishing.
Chilean culture, art and literature are excellent topics. Learn something about this in advance
of your visit.
Chile’s beautiful geography, landscape, lakes and vineyards.
Food and wine are always good topics. Chile has marvelous wine, and is very proud of it and the
industry it has created.

Conversation to Avoid

Don’t Criticize any aspect of Chile, even if your Chilean companions make these kinds of
remarks.
It’s best not to mention the countries surrounding Chile – Argentina, Bolivia, and Peru. There
is a lot of competition between them.
Don’t discuss human rights violations and the Araucanian Indians
Any discussion around ethnic and social classes or religion.
Avoid bringing up wars and politics involving Chile.

Bon Voyage!

Join me in the future for CHINA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Contact EMMY AWARD WINNER, Gayle Cotton

US: 972-370-1300

for your next meeting or conference to help your business become more
successful in today’s Global Business Marketplace. Gayle is President of
Circles Of Excellence for Corporate Training & Executive Coaching. She is
the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’,
available in book or DVD. She travels worldwide as a distinguished Professional
Keynote Speaker. Gayle’s vast experience living and working abroad will
entertain and inspire any audience with her fresh, unique and humorous approach
to Cross-Cultural Communications! Having worked with companies of all sizes and
industries, including 50 Fortune 500 companies, Gayle has successfully helped
them grow their businesses internationally. Success in the global business
arena can only be accomplished with awareness of the various distinctions in communication
styles, business strategies and approaches to cultural etiquette in different
countries.

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

Corporate Training, Executive Coaching, Keynote Speakers

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Canada

Posted on November 22, 2011 by gayle@gaylecotton.comLeave a comment

Punctuality should always be a priority. Be on time for all business-related meetings.

Remember that people in many countries write the day first, then the month, then the year (e.g. November 8, 2001, is written 8.11.01). This is usually the case in Canada.

Canada is officially bilingual. The federal government works in the two official languages – English and French.

Canadians who are primarily English-speaking are commonly referred to as “Anglophones.” Since many English-speaking Canadians are not of British descent, reserve the term “British Canadian” for immigrants to Canada from the U.K.

English speaking Canada uses British spelling rules rather than that of US English. Behavior, for instance, is spelled ‘Behavior’.

Francophones in French Speaking Canada (Quebec and parts of eastern Canada) usually are not as reserved as Anglophones (British Columbia and parts of western Canada). Moreover, they are often more likely to use expansive gestures, stand closer while talking and touch during a conversation.

In the province of Quebec, there are very stringent French-language requirements for all commercial endeavors. Ensure that you provide a French translation for promotional material and other documents.

Generally, it’s an asset to include both French and English translations on your business card.

Canada is a multicultural society, and the customs of businesspeople may reflect their ethnic background.

If you need to point, use the index finger. Pointing at other people, however, is often considered rude.

Canada is a very open society, exercising maximum social tolerance. Boasting and ostentation, however, tends to be frowned upon or at least regarded with some misgivings.

Although they are not overtly nationalistic “flag wavers”, Canadians usually hope that visitors will recognize and appreciate the many unique attributes that make their country distinct from the United States.

Welcome Topics of Conversation

Positive comments about Canada and Canadians, both French speaking and English speaking.
Sports are an excellent topic. Popular sports include hockey, football, baseball, basketball, golf, and tennis
International Business. Canada has very diverse cultures and trade.
The beautiful geography. Canada is an extraordinarily beautiful country with mountains, rivers, lakes and fabulous formal gardens. There is an old European style to the architecture, English on the west coast and French on the east coast.
Travel of all sorts, especially international
Shopping and fashion. Canada has excellent shopping in the larger cities, both on the east and west coasts. Many things can be purchased there that are not available in the US, especially in the larger cities.
Cultural of all types. The coasts of Canada have remained true to the European appreciation of the Arts.

Conversation to Avoid

Making comparisons that emphasizes any inferiority or similarity to the U.S.
Quebec separatism or other possible conflicts between French and English Canada.
Comparisons between the Canadian and US Health Care Systems or medical insurance.
Any inferiority of the Canadian dollar in comparison to the US dollar.
Religion in general, although Canada is very tolerant of most religions.

Bon Voyage!

Join me in the future for CHILE!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact Gayle to help your business become more successful in today’s Global Business Marketplace. Gayle provides her services globally from locations in the US and Europe.

Knowing the communication styles, business strategies and approaches to multi-cultural etiquette can be the difference between success and failure when working or negotiating internationally. Learn to manage ‘culture shock’ and improve your Multi-Cultural Communication. Gayle can assist with all aspects of international sales and negotiations or business management abroad.

Contact Me for More Information

The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Brazil

Posted on October 28, 2011 by gayle@gaylecotton.comLeave a comment

Brazilians conduct business mainly through personal connections. There must also be an understanding that the business relationship will be long-term.

Before putting the resources into a trip, hire a Brazilian contact in your industry that can help you make the right connections. You can find such a person (known in Portuguese as a “despachante”) through the U.S. Department of Commerce, the American Chamber of Commerce in Brazil, or an international organization to which you may already belong.

Flexible punctuality is characteristic of Brazilian business culture. You will have to accept that waiting for your Brazilian counterparts will be part of doing business here.

Portuguese is the dominant language in Brazil. Be aware that Brazilians do not perceive themselves as Hispanics, and will only take offense if addressed in Spanish.

Brazilians usually greet each other with long handshakes and noticeable eye contact; close friends will often embrace. They tend to stand close together when talking.

Women will often greet each other by touching cheek to cheek and kissing the air.

Brazilians use many gestures, however The “O.K.” sign (using your first finger and thumb to form a circle) is considered vulgar so avoid using it.

As in many Latin and South American countries, Brazilians also consider themselves ‘Americans’. Consequently, don’t use the phrase “in America” or “American” when referring to the United States.

Brazilians tend to be very fast talkers; expect any conversation to be fast-paced and often animated and demonstrative.

Changing your business negotiation team can jeopardize the entire contract and is a major breach of Brazilian business protocol. Moreover, you will have to emphasize that you value people and relationships over business.

Use your whole hand when you feel the need to point at something, since using the forefinger may be considered rude.

Maintain steady eye contact at all times; it is considered rude to break eye contact in conversation

Welcome Topics of Conversation

The part of Brazil you are currently visiting, as well as your travels in other parts of Brazil. Brazil is a very large, diverse country with lots to see.
Brazil is famous for its special cuts of grilled meats. It also has some wonderful wines. Discussing food is a topic all will enjoy!
The innovative and productive aspects of Brazilian industry and business.
Brazilians are enthusiastic “futebol” (soccer) fans and this subject usually stimulates a lively conversation. Other popular sports include basketball, fishing, horse racing, tennis and volleyball.
Brazilians love to dance! Dance and other aspects of the country’s arts and culture are always good topics to discuss.

Conversation to Avoid

Ethnic and class differences or any jokes about them. Class (in economic terms) and status are a major influence in this society and often determine the type of job a person will have. The assumption that the powerful are entitled to special privileges, however, is starting to be questioned.

Brazils’ economic challenges, whether past or present.
Argentina, Brazil’s largest business rival.

Criticism of any aspect of Brazil will find disfavor.
Too many personal questions, particularly those regarding family, income and status in the workplace. Brazilians tend to be very reticent about discussing their private lives.

Bon Voyage!

Join me in the future for CANADA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact Gayle to help your business become more successful in today’s Global Business Marketplace. Gayle provides her services globally from locations in the US and Europe.

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in Brazil, communicating in different cultures, conference speakers, conversation guidelines for Brzail, conversation guidelines for cultures, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in Brazil, doing business in different cultures, female speakers, gayle cotton, gaylecotton, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding Brazil’s culture, understanding cross culture, understanding cultural differences, women motivational speakers

The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Belgium

Posted on September 20, 2011 by gayle@gaylecotton.comLeave a comment

Belgium is the Government seat of the European Union (EU).

Always keep in mind that there are three linguistic groups in Belgium: German, French, and Flemish. The Flemish language is a variant of Dutch.

With French speakers, use courtesy titles such as “Monsieur”, “Madame”, or “Mademoiselle.”

When addressing German or Flemish speakers, use Mr., Mrs., Ms., or Miss. Never use “Madame” or “Monsieur” when addressing a Flemish speaker.

Appointments are punctual and usually, first appointments are socially oriented. Most Belgians feel that it’s necessary to get to know you before proceeding with business of any kind.

Typically, Belgians shake hands with everyone in the room or office upon meeting and departure.

When you are among the French-speaking Belgians, you may observe closer acquaintances greeting each other with alternating kisses on the cheeks. And it’s common for men who know each other particularly well to embrace.

Avoid excessive gesturing. It’s better to appear more formal and restrained.

When you are conducting a meeting, an agenda should be distributed to everyone in attendance. Businesspeople in Belgium prefer that a meeting be well-focused and will appreciate your initiative in providing an agenda.

Belgians are willing to compromise when necessary, and tend to be firm believers in practical, “common sense” approaches and solutions.

Use your whole hand when you feel the need to point at something, since using the forefinger is considered rude.

Patting someone on the back is considered unacceptable. Yawning in public is considered rude. Talking with your hands in your pockets is perceived as a sign of bad manners.

Welcome Topics of Conversation

· The area of Belgium you are currently visiting, as well as your travels in other parts of Belgium.
· The food and beer you have sampled during your stay in various areas. Comment specifically on the food and beer from French Belgium, Flanders or Wallonia when in those areas. Show appreciation of their distinctly different restaurants
· The beauty of the architecture of Belgium’s cities and local sites, as well as their historical art is always a good topic. Brugge is a well known mid-evil city that has canals similar to Venice.
· All sports, especially bicycling and soccer
· Be sure to speak in a moderate tone at all times, regardless of the topic you are discussing. Expressing too much excitement or animation is usually frowned upon

Conversation to Avoid

· Politics is best to avoid.
· Discussing a preference for the different languages spoken in Belgium
· Making jokes about the Flemish to the French or French-Speaking Walloons, and vice versa

· In general, Belgians never discuss personal subjects except with close friends. Because of their private nature, Belgians don’t usually discuss money matters outside of business.
· Make an effort not to confuse their three cultural groups and their languages.

· Talking too much about your education, professional experience, business success, and related achievements may be considered a boosting.

Bon Voyage!

Join Gayle in the future for BRAZIL…

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact Gayle to help your business become more successful in today’s Global Business Marketplace. Gayle provides her services globally from locations in the US and Europe.

Tags: business management abroad, circlesofexcellence.com, communicating across cultures, communicating in Belgium, communicating in different cultures, conference speakers, conversation guidelines for Belgium, conversation guidelines for cultures, cross cultural business, cross cultural coaching, cross cultural consulting, cross cultural courses, cross cultural education, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cross cultural training, cross cultural training in dallas, cultural competence training, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in Belgium, doing business in different cultures, female speakers, gayle cotton, gaylecotton, gaylecotton.com, global business marketplace, intercultural training, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding Belgium’s culture, understanding cross culture, understanding cultural differences, women motivational speakers

The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Austria

Posted on August 19, 2011 by gayle@gaylecotton.comLeave a comment

Austrian business is based on respect, conservatism, courtesy and formality. Dress professionally. Shake hands when arriving and departing.

Displaying knowledge of Austrian history and culture demonstrates an awareness of the uniqueness of Austria. They may take offense against anyone who fails to recognize the clear distinction between them and the Germans.

The only thing that is truly German about Austria is the language and, even then, Austrian German is very different from standard or High German (Hochdeutsch) in vocabulary, idioms, and pronunciation. Mostly German and some English is spoken for business.

In business, courtesy titles Herr (‘Mr.’), Frau (‘Mrs.’) or Fräulein (‘Miss’) followed by the surname are still often used until invited to do otherwise. Educational titles are also widely used.

Austrians expect you to mean what you say and say what you mean. Do not make idle promises during conversation.

Austrians have a great sense of humor, and they will accept your joking so long as you are self-deprecating at the same time. However, humor has no place at a formal meeting or in the office where senior staff is present.

Austrians plan their schedules weeks, even months in advance and try to follow what they have pre-arranged on their calendars. Austrians are scrupulously punctual and expect others to observe the same courtesy at all times.

It is vital to be thoroughly well prepared for all meetings. All punctual people dislike wasting time and Austrians are no exception. The senior person present takes the chair and controls the agenda. There is little room for diverging from the agenda and less tolerance of improvised discussion.

Austrians like a direct approach to negotiations for the most part. A conference room is not the proper forum for humor.

Decision-making can be slow because Austrians tend to be risk-averse and make decisions methodically with tremendous precision. However, because responsibility for decision-making lies mainly with those at the top, it means that any action plan is likely to be implemented immediately. Austrians aim for mutual benefit in their business dealings, and expect their respect and trust to be reciprocated. Agreements are solid even in their pre-contract stage.

Welcome Topics of Conversation

Austrian culture, theatre and music, especially classical music, are favorite topics. Haydn, Mozart, Schubert, Johann Strauss, Bruckner, Schönberg and Berg were all Austrian.
Opera is a great love, especially that of Mozart and Richard Strauss, even though Strauss was born in Munich.
The beauty of the architecture of Austria’s cities and local sites, as well as their historical art is always a good topic. Vienna is known as ‘the city of music’.
Your international travel to other countries is also of interest.
Discussing Austrian winter sports is always well received.
Austrian food is appreciated with gusto, has a noted distinction from the typical German food. Show appreciation of their distinct restaurants, beer and wines.
Austrian traditions are uniquely Austrian. Appreciate the distinctions.

Conversation to Avoid

World War II and Austria’s role in the war can still be a sensitive topic.
Anything that leads to a discussion around Anti-Semitism should be avoided.
The Austrian religion is predominately Catholic, so different religious view aren’t usually discussed.
Austrians are a rather private culture, so talk about separation and divorce is usually avoided. Because of their private nature, Austrians don’t usually discuss money matters outside of business
Austrian hospitality is warm with a degree of formality. It is an honor to be invited to an Austrian’s home. Dress well and bring a gift.
Talking too much about your education, professional experience, business success, and related achievements may be considered a boasting.

Bon Voyage!

Join Gayle in the future for BELGIUM…

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact Gayle to help your business become more successful in today’s Global Business Marketplace. Gayle provides her services globally from locations in the US and Europe.

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The Latest! Cultural Clues: Do’s & Taboos A series of cultural tips for countries from A to Z Communication Guidelines for Australia

Posted on June 17, 2011 by gayle@gaylecotton.comLeave a comment

The Latest!

Cultural Clues… Do’s & Taboos

A series of cultural tips for countries from A to Z

Communication Guidelines for Australia

June 15, 2011

Australians tend to be enthusiastic conversationalists and debaters. A wide range of topics may be open to discussion.

Australians try not to draw too much attention to their academic qualifications, at least in public. People who make a lot of references to their education and other professional qualifications in conversation may be subject to teasing.

Don’t boast about yourself or your company’s accomplishments. Instead, Australians will judge your competence and abilities through your actions.

Australians find strong discussions and opinionated conversation entertaining, so don’t hesitate to express your views if they are sincere and informed.

Australians may like to poke fun at or criticize themselves, but they are not as receptive to criticism from others.

Australians may be difficult to impress and even if you do manage to impress them, they may not openly admit it.

Cynicism is part of the national character. It may be directed at people who seem too wealthy or powerful. In this culture, there is greater respect for the “underdog.”

The work environment in Australian business culture tends to be collaborative. Before a decision is made, top management will consult subordinates and their input will be given careful consideration. Consequently, decision-making will be slower so don’t rush this process.

Australians generally dislike aggressive sales techniques. Since they value directness, presentations of any kind should be straightforward, with an emphasis on both the positive and negative outcomes.

Point with your entire hand; pointing at someone with your index finger may be considered impolite.

Australian hospitality tends to be somewhat informal, particularly when you are invited to a home. Barbecues, affectionately known as, “barbies”, are a very popular form of entertaining.

Welcome Topics of Conversation

Unlike some countries, Australians are open to discuss religion, politics and even the Australian government.

Australian traditions and sports are always great topics.

Discuss something about the area of Australia you’re visiting. Australians are very proud of their country. Know the landmarks.

Your international travels to other countries is always of interest

The beauty of the cities, local sites, gardens, coastlines (the Gold Coast is famous) and the Outback if you get a chance to visit.

Australian food; restaurants, beer and wine. Australia has excellent food!

Australian culture in general; theater, movies and opera

Compliments are welcome!

Conversation to Avoid

Criticizing or joking about Australia, its culture and traditions, or other Australians, even if your Australian companions are doing so.

Ethnic relations as it relates to the history of the Aborigines

Talking too much about your education, professional experience, business success, and related achievements may be considered a boosting.

Australians are often distrustful of authority and of people who think that they are somehow “better” than others. Remain modest in conversation.

If you are invited out for a drink, don’t bring up the subject of business unless your host does so.

Bon Voyage!

Join Gayle in the future for AUSTRIA…

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact Gayle to help your business become more successful in today’s Global Business Marketplace. Gayle provides her services globally from locations in the US and Europe.