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Cultural Clues, Do’s and Taboos:for PERU

Tags: business management abroad, communicating across cultures, communicating in different cultures, communicating in Indonesia, conference speakers, conversation guidelines for cultures, conversation guidelines for Indonesia, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Indonesia, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, sayanythingtoanyoneanywhere, sayanythingtoanyoneanywhere.com, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Indonesian culture, women motivational speakers

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the book ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Cultural Clues, Do’s & Taboos: Communication Guidelines for INDIA

Posted on April 8, 2013 by adminLeave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: INDIA

Talking about your friends and family is an important part of establishing a relationship with those involved in the negotiating process.

Conversation is considered an “art form” here; people will put a lot of time and effort into a discussion. This does not mean, however, that it should be overdone.

Indians tend to be enthusiastic about discussing politics and religion. They enjoy opinionated conversations and don’t necessarily want to hear only bland pleasantries from a foreign guest. Nevertheless, refrain from tackling these controversial subjects unless you are well-informed.

As long as you know what you’re talking about, you can air dissenting opinions freely. Otherwise, it will be in your best interests to remain silent, especially if the subject is India.

Indians of all ethnic groups disapprove of public displays of affection between people of the opposite sex. Refrain from greeting people with hugs or kisses. This includes most non westernized Hindus, Muslims, Sikhs and Christians.

The traditional Indian greeting is the “namaste.” To perform the “namaste”, hold the palms of your hands together (as if praying) below the chin, nod or bow slightly, and say “namaste” (nah-mas-tay). This greeting is useful for foreigners in any circumstance in which a handshake might not be appropriate.

To beckon someone, you hold your hand out, palm downward, and make a scooping motion with the fingers. Beckoning someone with the palm up and wagging one finger, as in the United States, will often be perceived as an insult.

Pointing with your finger is considered rude, Indians prefer to point with their chin.

Feet are considered unclean, so never point your feet at another person. You will be expected to apologize whenever your shoes or feet touch another person.

Indians appreciate punctuality even though they may not always practice it themselves. Keep your schedule flexible enough for last-minute rescheduling of meetings.

The hierarchical nature of Indian society demands that the boss is recognized as the highest individual in authority.

When establishing business contacts, aim for those in the highest position of authority since decisions are made only at this level.

Although they usually do not make decisions, middle managers do have some influence. A middle manager on your side can forward your proposal. Often, they are more accessible and are usually willing to meet at any time of the day.

In Indian business culture, perceptions of the truth tend to be guided by feelings; a strong faith in religious ideologies is also common.

The caste system remains one of the most important influences in Indian society. Although technically there is equality under the law, inequality between the castes is an accepted reality of Indian life.

Since the word “no” has harsh implications in India, evasive answers are considered more polite. For example, if you have to decline an invitation, it’s more acceptable to give a vague and noncommittal answer such as “I’ll try” or “We’ll see” rather than “No, I can’t.”

Business in India is highly personal. It is also conducted at a much more leisurely pace than in the United States.

Hospitality is an intrinsic part of doing business in India; most business discussions will not begin until tea is served and there has been some preliminary “small talk.”

Talking about your friends and family is an important part of establishing a relationship with those involved in the negotiating process.

Expect Indian negotiators to be highly skilled and often looking for a ‘bargain’.

It will be in your best interests to mask any hostile feelings with a smile.

Welcome Topics of Conversation

Indian traditions, culture, architecture as well as that of other countries
Families, friends and other interesting people
Food is very important and they enjoy discussing their traditional fare
Cricket and other sports
Religion and general politics (if you know what you are talking about)

Conversation to Avoid

Personal matters or anything that might be considered overly intrusive
India’s military spending and specific politics
Poverty or foreign aid in India
Negative comments about their culture in general
Anything about India that you may have some hostile feelings towards

Bon Voyage!

Join us in the future for INDONESIA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Order My New Book: SAY Anything to Anyone, Anywhere!

5 Keys to Successful Cross-Cultural Communication

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Cultural Clues, Do’s and Taboos: For Doing Business in Asia

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Global Etiquette – Cultural Tips to Keep in Mind for Any Culture!

Posted on March 22, 2013 by adminLeave a comment

Global Etiquette – Cultural Tips to Keep in Mind for Any Culture!

Cultural etiquette, politeness, and good manners are passed down through societies from generation to generation. Etiquette refers to the cultural guidelines for what is appropriate or inappropriate and polite or impolite. It gives a culture structure, integrity, grace, and finesse—all of which are uniquely adapted from one culture to another. Fortunately, simple business and social etiquette are often based on basic common sense. Although etiquette styles and fads may come and go, the fundamentals of global etiquette remain essentially the same.

The following tips on what to do and what to avoid will help you engage in successful global business and social interactions. They will help to avoid embarrassing faux pas and guide you toward establishing quality relationships and friendships.

Tips for what to do

Show respect. The most important of the global etiquette tips is to show respect for what is important to another person and his or her culture. Although cultural conditioning has deep roots, respect is universally understood—and is an essential step in bridging the cultural gap.
Show you care. Be proactive and learn about what’s important to the cultures you visit or interact with. This will help you win friendships and develop business relationships.
Strike a balance. Find the comfortable middle ground between your culture and that which you’re visiting or working with. No one expects you to be just like him or her, nor would that be congruent. Be yourself and adapt to develop rapport in a way that works for all concerned.
Know your geography. There is nothing more embarrassing than not knowing the exact location of the country you are visiting or the locality of its neighboring countries and surrounding areas!
Mind your manners. What is polite in one culture may not be considered so in another, so know your manners for the countries you visit.
Know how to address people. The practice of using first names, surnames, titles, university degrees, or religious designations varies from country to country, so learn what is appropriate.
Clearly enunciate and speak slower. Speak clearly and slightly slower—about 20 percent slower—when communicating across linguistic borders. There’s no need to speak louder— multilingual speakers may be cross-translating, but they aren’t deaf!
Define acronyms, slang, and jargon. Define, clarify, or eliminate any acronyms, abbreviations, slang, and jargon that other cultures may not understand or even worse —take literally.
Know the appropriate greetings. Greetings are as diverse as the cultures themselves. There are handshakes, kisses, hugs, and bows—and they come in all shapes and sizes.

Tips for what to avoid

Using rude hand gestures: Unless you are counting on your fingers, avoid any hand gestures that you think could be potentially offensive to other cultures so you don’t unintentionally offend someone.
Touching: Many cultures, including the U.S., southern European, and some Latin American cultures, are comfortable with back pats or having an arm, elbow, or shoulder touched. However, this might be uncomfortable and inappropriate for people from other cultures.
Appearing self-important: Although the United States is known to prize self-confidence and the entrepreneurial spirit, some cultures—including many in Europe and Asia—prefer a more humble, group-oriented approach in their communication style
Asking personal questions: When in doubt, it’s safest to wait to ask personal questions (about family, etc.) until someone poses these kinds of questions to you first.
Discussing religion: It’s safest to avoid touching on the topic of religion, unless the other person brings it up first. There is always a chance that religious prejudice could be a problem.
Discussing politics: It’s advisable to keep politics, global affairs, and even a country’s economic condition out of the conversation—again, unless the other person brings it up first.
Unintentionally causing embarrassment: People are embarrassed by different things in different cultures. Doing your research on the potentially embarrassing factors of specific cultures beforehand will help you avoid this.
Showing the soles of your shoes: This may seem like a strange one, but showing the sole of your shoe is offensive in many cultures, including the Middle East and parts of Asia.
Saying “no”: Many cultures, including the Asian and some Latin American cultures, consider saying “no” directly to be impolite.If pushed for a firm “no,” they will become very uncomfortable.

When it comes to cultural etiquette, no one expects perfection. Awareness is the first step in bridging the cultural gap. A little advance preparation and being observant will likely help you figure out most of what you need to know. If you enjoy working with or visiting other cultures, they are likely to enjoy the same with you!

My Bestselling Book ‘SAY Anything to Anyone, Anywhere! 5 keys to Cross-Cultural Communication’ is now available wherever books are sold!

Bon Voyage!

Join us in the future for Cultural Clues, Do’s & Taboos for INDIA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

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5 Keys to Successful Cross-Cultural Communication

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Cultural Clues, Do’s & Taboos: Communication Guidelines for Hong Kong

Posted on February 18, 2013 by adminLeave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: HONG KONG

Business cards are exchanged with both hands between the thumbs and forefingers. When receiving a business card, make a show of examining it for a few moments; then, carefully place it into your card case or on the table if you are seated at one.

In Hong Kong business culture, a person’s reputation and social standing rests on the concept of “saving face.” Causing embarrassment or loss of composure, even unintentionally, can be disastrous for business negotiations.

Emotional restraint is held in high esteem; when dealing with people, one must maintain harmony within the group and avoid overt conflict. The importance of reserve and tact should never be underestimated.

Age is revered. Respect and deference are directed from the young to the old, and the authority and responsibility from the old to the young.

Hierarchy is very important in Hong Kong business culture, regardless of the size or nature of the company. A clear line of authority is essential in any office, otherwise only confusion and resentment will likely occur.

The Chinese can be exceptionally diplomatic in conversation. They will make an effort to ensure that no potentially insulting or embarrassing statements are made.

Do not offer opinions too freely, and avoid inquiring about an individual’s plans or where he or she is going. The Chinese find the disclosure of excessive amounts of information impolite.

If you speak only English, understand that you may have difficulty interpreting the emotional content of a conversation in Chinese. A simple, mundane Chinese conversation (especially in Cantonese) may sound like a heated argument to a Westerner.

Punctuality is very important in Hong Kong business culture and is seen as a gesture of respect. Make every effort to be on time, even though Hong Kong’s congested streets can make this objective a challenge.

In keeping with Chinese custom, each person is obliged to apologize when necessary. For example, you should apologize profusely if you are late, even if it was not your fault. On the other hand, do not show anger or annoyance if your Hong Kong counterpart arrives late. You immediately put yourself at a disadvantage if you appear to be under a time constraint.

The Chinese will nod or bow slightly as an initial greeting. Handshakes are also popular. Wait, however, for your Chinese counterpart to initiate the gesture.

When bowing to a superior, you should bow more deeply and allow him or her to rise first.

Recognize and greet the most senior or elderly person in a group first, and politely inquire about his or her health.

Do not pat people on the shoulder or initiate any physical contact. It is not appreciated.

The Chinese may communicate in closer proximity than is common in the United States.

Although women may cross their legs, men should keep their feet on the floor. Place your hands in your lap while sitting.

Smiling is not as noticeable among the Chinese, since there is a heavy emphasis on repressing emotion.

Avoid any behavior that seems aggressive or loud; decorum is important in all aspects of life.

Use your whole hand rather than your index finger to point.

5 Key Topics or Gestures to Use in Conversation

Casual inquiries about health or business are considered polite conversation
Chinese history and architecture is always a good topic
Food is very important and they enjoy discussing their delicacies
Culture and the Chinese traditions
Music and the arts are excellent topics

5 Key Topics or Gestures to Avoid in Conversation

Anything that could cause loss of face of embarrassment
Avoid mentioning the political situation in China
Avoid discussing Taiwan
Anything negative about their food or dining habits
Overly specific or detailed inquiries that may be considered intrusive

Bon Voyage!

Join us in the future for INDIA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Order My New Book: SAY Anything to Anyone, Anywhere!

5 Keys to Successful Cross-Cultural Communication

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Cultural Clues, Do’s and Taboos:NORWAY!

Tags: business management abroad, Chinese culture, communicating across cultures, communicating in different cultures, communicating in Hong Kong, conference speakers, conversation guidelines for cultures, conversation guidelines for Hong Kong, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Hong Kong, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Chinese culture, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for GREECE

Posted on January 16, 2013 by admin1 Comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: GREECE

The Greeks are known for their hospitality and generosity towards guests.

They are not known for their timeliness. Visitors to Greece should be prepared for meetings to start late and run late, however as a foreigner you will be expected to be on time for appointments.

The subway system, put in for the 2004 Summer Olympics, can be much faster for getting from one side of the city to another than taking a taxi.

The Greeks celebrate two national days among other holidays that are religious in nature. Independence Day is celebrated on March 25 and “Oxi” (which means No) Day is celebrated on October 28.

During business meetings you will be offered a Greek coffee, often accompanied by a small sweet of some kind. A typically Greek coffee resembles an espresso and can be quite strong.

Greeks are avid conversationalists and typically very knowledgeable about world events. The Greek style of conversation can be louder and more emotional than what
some people may be used to.

It has been said that Greeks live their lives with an exclamation point. Whatever the emotion that they are feeling, they live it to the fullest!

Greeks may engage you in a conversation about politics however let them bring up the topic. They are well educated and will have a wide of range knowledge about the political issues.

They use expansive arm and hand gestures when speaking. Physical contact is common, even amongst two friends who may be of the same gender.

Hugging, kissing on the cheek and walking arm in arm are all common. They will maintain strong eye contact when speaking.

While the Greeks may criticize aspects of their society or daily life (politics, traffic etc.) they do not appreciate the same criticisms being offered by outsiders.

First names are commonly used however, for higher business levels they may add a title such as Mr. or Mrs. before a first name as a sign of respect.

Greeks are great negotiators and their conversation style is skillful when negotiating. For foreigners coming from a more direct conversational style, the meandering style of the Greeks may be confusing at first.

It is recommended that a local partner or lawyer be found to assist in any negotiations. This is important not only for the legal issues, but also as the Greeks place great value in knowing who they are working with.

Presentations should be formal in nature and should focus on the senior executives who make most of the decisions.

The Greeks often use the phrase “slowly, slowly” when talking about making progress. Be prepared for changes and delays.

The OK sign is considered obscene in Greece and should be avoided. The open hand facing outward (the hand signal that is often used for “stop” in the US) is also considered offensive.

5 Key Topics or Gestures to Use in Conversation

Passing along a compliment, or showing interest in learning more about the impact of Greece in the world.
Greece has so much history that anything historical is a welcome topic.
Discussion about the great people and philosophers from Greece.
The distinct Greek Cuisine and drink is always a good topic.
Architecture, the progressive Greek cities, scenery, nature and the diversity of the country terrain.

5 Key Topics or Gestures to Avoid in Conversation

Politics can be a touchy subject for foreigners so unless they initiate the discussion, it is best to avoid this topic when you are first developing a relationship.
Cyprus is also a touchy subject, as is the topic of Turkey, so both should be avoided if possible.
Greeks are sensitive to people from larger countries that feel that they are more important based upon where they are from.
Anything negative about their food or coffee.
Greece is a very proud culture, so avoid criticism of anything pertaining to Greece or the Greek people.

Bon Voyage!

Join us in the future for HONG KONG!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

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5 Keys to Successful Cross-Cultural Communication

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Cultural Clues, Do’s and Taboos: The NETHERLANDS!

Tags: business management abroad, communicating across cultures, communicating in different cultures, communicating in Greece, conference speakers, conversation guidelines for cultures, conversation guidelines for Greece, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in Greece, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Greek culture, women motivational speakers

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the BOOK. ‘Say Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Cultural Clues, Do’s & Taboos: Communication Guidelines for Germany

Posted on November 19, 2012 by [email protected]Leave a comment

Cultural Clues, Do’s & Taboos: Communication Guidelines for Germany

Cultural Clues

“Small talk” is not part of the culture in Germany. Conversation focuses on matters of substance and genuine interest. T

here is little use for superficial inquiries or observations.

Refrain from interrupting others. Allow each speaker to make his or her point before responding.

Germans often enjoy discussing politics and you’ll find that they are very frank. Don’t get involved in the political discussion unless you are well-informed.

Giving compliments is not part of German business protocol and usually causes only embarrassment or discomfort.

Refrain from using the standard U.S. conversation opener, “How are you?” which may be considered superficial.

Too much smiling and public gestures of affection are frowned upon, especially in the business culture. These displays are reserved for family and close friends.

Firm, brief handshakes at the time of arrival and departure are standard.

Eye contact during the introduction is serious, direct, and should be maintained as long as the person is addressing you.

In accordance with German business protocol, the eldest or highest ranking person enters the room first.

Keep your hands out of your pockets and avoid chewing gum.

The “O.K.” sign (formed by having the tip of the thumb meet the tip of the forefinger) should be avoided.

Germans tend to be intensely analytical thinkers. Objective facts are the basis for truth in German business culture and feelings are irrelevant, especially in negotiations.

There is a tendency among German businesspeople to be unreceptive to new ideas and concepts until well researched.

In business, Germans do not freely share information among the various levels of the same organization. However, the younger generation is becoming more open.

Flexibility and spontaneity are not prominent traits in German business culture. Concepts such as “brainstorming”, “risk-taking”, or challenging rules and authority are not necessarily considered desirable.

Generally, German businesspeople are reluctant to do something differently unless the reason is not only extremely convincing, but also proven.

It’s important that you bring a carefully planned, logically organized proposal to a meeting.

When you are preparing promotional or presentation material, be aware that German businesspeople are usually unimpressed by glitzy advertising, illustrations, and memorable slogans.

Brochures aimed at the German market should be serious in tone, go into lengthy detail, and make claims that can be proven.

German businesspeople will present logical and often substantial arguments to support their position.

German businesspeople will not make concessions easily. They will, however, look for common ground and this is your best route to making progress when negotiations reach an impasse.

Germans can be very sensitive to criticism themselves, so you should do everything you can to avoid embarrassing them, even unintentionally.

While Germans generally prefer to maintain an air of formality, they can become very emotional if their sense of order and routine becomes challenged.

Germans, generally, are very private people. Never discuss personal matters during business negotiations. It’s important, however, to develop a comradeship with your associates, especially if you’ll have to deal with them for a long time.

Business meetings are treated as serious occasions. Humor and jokes are reserved for socializing.

Decision-making in German business culture is slow, protracted, and every detail relating to your proposal will be painstakingly examined.

Although you’re likely to deal with a variety of people during the initial negotiations, only those at the top of the management hierarchy will make, and even be informed about, the final decision.

Contracts are taken very seriously in German business culture. Everything agreed to in writing is virtually guaranteed.

5 Key Topics or Gestures to Use in Conversation

Sports, particularly soccer, cycling, skiing, tennis, and hiking
Any topic related to travel
Beer is always a good topic of conversation. Germany produces some of the finest beers in the world, and seasoned drinkers enjoy comparing and contrasting the qualities of the various brews available.
Food and the distinct German Cuisine, as well as German wines. Many of the white wines, like Riesling from Alsace, are famous worldwide.
Architecture, the progressive German cities, scenery, nature and the quaint country homes in the countryside.
Architecture, nature and the beautiful French cities and countryside

5 Key Topics or Gestures to Avoid in Conversation

Anything related to World War II or the Holocaust.
Personal questions until the relationship is better established.
Work and family life are usually kept separate, so stick to the business at hand.
Current events and politics, unless you really know what you’re talking about as it relates on a global basis.
Germany is a very proud culture, so avoid criticism of anything pertaining to Germany or the German people.

Bon Voyage!

Join us in the future for GREECE!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Order Gayle’s New Book: Say Anything to Anyone, Anywhere!

5 Keys to Successful Cross-Cultural Communication

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the BOOK. ‘Say Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

Tags: business management abroad, communicating across cultures, communicating in different cultures, communicating in Germany, conference speakers, conversation guidelines for cultures, conversation guidelines for Germany, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in the Germany, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the German culture, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for FRANCE

Posted on October 16, 2012 by [email protected]1 Comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: FRANCE

Cultural Clues

It’s strongly recommended that you learn basic French phrases and use them whenever possible. Your efforts will be well appreciated and will be remembered. The French will revert to English if they see you floundering.

Expect to be greeted by a handshake. Kissing on the cheeks may happen between close friends.

Men should stand, or at least initiate a move to do so, whenever a superior makes an entrance.

Good posture and politeness is considered important in the French culture, and business is rather formal.

Despite the formality of French business culture, people tend to stand close when speaking to each other. Moreover, touching in public is also commonplace and usually within the bounds of French business etiquette.

During a first meeting, remain polite and cordial, but keep in mind that the French tend to be suspicious of early friendliness.

Be prepared to answer questions about your own country, background, and possibly even political matters.

Smiling is treated only with indifference here. It not necessarily an indication of approval.

Chewing gum in public is considered vulgar and snapping fingers is also considered offensive.

If you feel the need to point, motion with your whole hand rather than your index finger.

The “O.K.” sign (forming a circle with the thumb and forefinger) actually means “zero” or “useless” in France. The French “O.K.” symbol is the “thumbs up”, so use this symbol to express approval.

You’ll find that conversations with the French often shift into spirited debates!

The French can be very direct in questioning and probing, so a carefully planned, logically organized proposal is very important. Moreover, it is likely that the French will focus on the aspects of your proposal that require further explanation. You may find that the French tend to treat the business discussion as an intellectual exercise.

Logic will dominate arguments with the French. They will be quick to criticize anything illogical stated by the opposition. Give opinions only on subjects that you are knowledgeable about.

Arguments tend to be made from an analytical, critical, perspective that is articulated with eloquence and wit. One’s personal feelings or belief in an ideology may also enter into the presentation.

There is rarely a moment of silence with the French, except when the topic under discussion has been exhausted and nothing new has been introduced.

The French tend to focus on long term objectives, and will try to establish firm personal relationships with the other party before pursuing business partnerships.

Although the French can often be persuaded to change their opinions, they will not accept anything that deviates from the cultural norm. They are, however, receptive to any new information that enhances the spirit of a debate.

The French will judge you on your ability to demonstrate your intellect, and this often involves discussing confrontational ideas and engaging in rigorous debates with them. You will earn their respect if you can handle yourself well in these situations.

The French are very proud, gracious people. Never overtly make them feel wrong or look wrong. Instead, make suggestions about other possibilities.

Discussions are likely to get far more heated and intense than is the custom in North America and many other countries.

In the middle of an argument the focus may change, setting aside the immediate issue. Try not to be frustrated, these digressions are characteristic of French business culture and sometimes influence the final decision.

French business protocol requires constant formality and reserve in negotiations. Trying to convince your French counterparts to “lighten up” is inappropriate.

The French tend to be preoccupied with examining every minute detail before arriving at a decision. Consequently, be prepared for a long wait before you receive an answer.

Power is intrinsic to French business culture. Only the highest individual in authority makes the final decision. Therefore, be aware that the people with whom you are dealing are probably only intermediaries.

The French workplace is highly organized and structured. Generally, bureaucracy and administrative procedures are considered far more important than efficiency or flexibility. Consequently, French business culture tends to be reluctant to embrace change.

5 Key Topics or Gestures to Use in Conversation

The wonderful French food and cuisine
Anything about art, music and philosophy
French history, sports, and other aspects of the culture if you know what you are talking about
All current events of a global nature
Architecture, nature and the beautiful French cities and countryside

5 Key Topics or Gestures to Avoid in Conversation

It is bad manners to ask questions about someone’s political preferences unless they bring up the topic
Refrain the standard conversation opener, “What do you do?”
Don’t criticize Napoleon or any other French leader
Avoid making personal inquiries in conversation, especially during initial introductions
Praise (rather than criticism) of anything French will go a long way.

Bon Voyage!

Join us in the future for GERMANY!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Order Gayle’s New Book: Say Anything to Anyone, Anywhere!

5 Keys to Successful Cross-Cultural Communication

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the BOOK. ‘Say Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

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Cultural Clues, Do’s & Taboos: Communication Guidelines for FINLAND

Posted on September 16, 2012 by [email protected]Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: FINLAND

Cultural Clues

The rules for greeting strangers or introducing yourself are very similar to northern European practice, though Finns are more restrained and don’t show much emotion.

Men and women shake hands quite comfortably.

Shouting loudly, making a scene or drawing too much attention to oneself is considered rude.

Finns maintain eye contact when talking with others and this is considered important as they think that people who do not maintain eye contact are hiding something or are dishonest.

Finns are very punctual and expect the same of foreigners. Traffic is usually rather dependable, so you can’t use that as an excuse for being late. In case you are late (for a very good reason), call or send a message apologizing and giving the time when you’ll be there.

There are very short introductions (just a few sentences at most) with a cup of coffee and then straight down to business.

If a meeting is scheduled for one hour, it usually ends after one hour.

In Finnish meetings, people state facts, even unpleasant ones, rather bluntly without any softening or beating around the bush.

There is no ritual like a handshake to formally end a meeting, but sometimes hands are shaken when foreigners are present or deals are made.

July and August are the best summer months and practically everyone is on vacation in July. Nothing much gets done then.

Finland’s regular working week is 37.5 hours long. Workers in Finland cannot be required to work overtime without their consent. Finns earn four to five weeks of paid vacation each year.

In business, Finns dress conservatively, usually dark business suits in the winter and light suits in the summer for both men and women. Dress codes depend very much on the industry and workplace traditions though they have relaxed substantially over the years. Men typically wear suits or jacket and shirt, often leaving the tie out.

Finns are very minimalistic in giving compliments. After some time, a foreigner gets a feeling that compliments are almost non-existent. On getting compliments, Finns just thank and don’t dwell on it.

Finns are private people who tend to avoid public displays of emotion. Unlike neighboring Russians, Finns are not very touchy, especially the men. Backslapping is rarely seen in Finland and is perceived as patronizing.

When talking to a Finn, remember not to group Finns together with citizens of other Nordic countries, particularly not Sweden.

Many foreigners find the Finns’ tolerance of silence strange. Finns avoid small talk as they feel uncomfortable with small talk.

Finns never interrupt when someone is speaking and tend to distrust those who talk too much.

Finns usually use first names, unless there are big differences in age or rank or it is a very formal setting.

The working style is individualistic, and people are used to working alone and hard. Team working is becoming more common, though, and interest in social and communication skills is growing.

Finns believe in continuous learning and work very hard to upgrade their skills continuously. Usually Finns are rather pragmatic and not very conservative when it comes to new ideas as long as the ideas make sense.

The typical pace of business in Finland is rather brisk with things happening in clearly visible phases. Finns at work are thorough and sincere. Their saying that makes it clear is, “Everything that is worth doing, is worth doing well”.

An agreement is considered final when a paper contract is signed. The country has an independent judiciary to take care of contract disputes.

Finns are typically analytical thinkers and tend to focus more on technical facts rather than emotional appeal.

Refrain from giving unsolicited praise, since it is not necessarily welcome.

5 Key Topics or Gestures to Use in Conversation

Positive travel experiences in Finland and other countries.
Your business background and experience.
Finnish history, sports, and other aspects of the culture
All current events of a global nature
Less is more… keep small talk minimal

5 Key Topics or Gestures to Avoid in Conversation

Excessive small talk in general
Personal questions about them or their family
The poor weather if there during winter
Politics in general, unless it is related to business
Do not try to fill what may be to you as ‘uncomfortable silence’

Bon Voyage!

Join us in the future for FRANCE!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

Tags: business management abroad, communicating across cultures, communicating in different cultures, communicating in Finland, conference speakers, conversation guidelines for cultures, conversation guidelines for Finland, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in the Finland, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the Finnish culture, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for ENGLAND

Posted on August 11, 2012 by [email protected]Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: ENGLAND

Cultural Clues

Don’t assume all British English words and phrases mean the same as words and phrases from North America, Australia or other English speaking countries. Many of British English words and phrases have different or even opposite meanings! Spelling may be different as well.

British English pronounces consonants more clearly than many other English speaking countries. Avoid speaking too quickly or slurring words or you could come across as unprofessional.

Make an effort to speak in complete sentences. The English generally find the North American habit of trailing off in mid-sentence irritating.

Try to maintain a low, moderate tone of voice at all times.

More detached, businesslike approaches are the most welcome and respected.

English businesspeople are generally interested in long-term relationships rather than quick deals.

Once they decide that they want to do business with you, the English can be blunt, direct, and probably will not hesitate to speak their minds. Before this transition occurs, however, it is important to give them the necessary time to make an assessment of you, as well as of your proposal and company.

The English tend to emphasize short-term results rather than long-range objectives.

During initial meetings, facial expressions are kept to a minimum and, consequently, it may be difficult to perceive what the other participants are thinking.

Be aware in your dealings that the English are “masters of understatement.”

In decision-making, the English tend to seek guidance from established laws and rules, rather than their own personal experiences or feelings. Moreover, company policy is the primary authority for businesspeople at all levels of the organization.

Objective facts and evidence are the only legitimate sources of truth; feelings are usually irrelevant.

Again, precedent plays an important factor in decision-making. That is, your proposal stands a better chance if it conforms to the way things have been done in the past.

Direct questions may result in evasive responses.

Aggressive sales techniques such as the “hard sell” or denigrating another company’s product or service will not be well-received.

Humor is often an important part of business discussions in England, and having a repertoire of jokes and anecdotes can be an asset. Moreover, people who are good at telling jokes and stories should make the most of these abilities.

Characteristics of British humor include not stating the obvious, as well as implying the opposite of what is being said. Consequently, paying attention to what is not said or done is often a necessary part of appreciating this style of humor.

Be warned: the English can use humor, especially irony or sarcasm, as a weapon in ridiculing an adversary or showing disagreement or even contempt.

Although English business culture is intensely hierarchical, teamwork remains important, especially in influencing decisions.

Usually, a consensus is reached before presenting the final decision to the individual highest in power.

Decision-making tends to be a slow, deliberate, process.

Rushing or putting pressure on the decision-making process is usually counterproductive.

Be aware that the English won’t hesitate to say “no.”

Refrain from giving unsolicited praise, since it is not necessarily welcome.

5 Key Topics or Gestures to Use in Conversation

Your positive experiences in England and other travels.
Your immediate surroundings including nature, architecture, food, ambience, weather etc.
English history, soccer, polo, and other sports.
Any current events.
The English love animals, especially dogs. Family pets are always a good topic.

5 Key Topics or Gestures to Avoid in Conversation

The English enjoy talking about current events, however avoid getting into discussions about politics, particularly relating to Scotland or Northern Ireland.
Do not be the first to bring up the subject of the Royal Family.
Refrain from making enquiries regarding a person’s occupation, birthplace, religion, or other intrusive personal questions.
Discussing your “family tree” is frowned upon here. Also avoid bringing up the British class system in conversation.
Do not make references to the mediocrity of British food, since it has now improved significantly.

Bon Voyage!

Join us in the future for FINLAND!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers

Tags: business management abroad, communicating across cultures, communicating in different cultures, communicating in England, conference speakers, conversation guidelines for cultures, conversation guidelines for England, cross cultural business, cross cultural expert gayle cotton, cross cultural speaker gayle cotton, cultural taboos, cultural tips for countries, culture shock, diversity speakers, doing business in different cultures, doing business in the England, female speakers, gayle cotton, gaylecotton.com, global business marketplace, international sales and negotiations, international speakers, multicultural Communication, professional keynote speaker, professional keynote speakers, professional motivational speakers, professional public speakers, successful cross-cultural business communications, understanding cross culture, understanding cultural differences, understanding the English culture, women motivational speakers

Cultural Clues, Do’s & Taboos: Communication Guidelines for EGYPT

Posted on June 12, 2012 by [email protected]Leave a comment

In Egyptian business culture, punctuality is not as much of a priority. Although visitors to the country should make an effort to arrive on time, your contact may be late for an appointment.

Cultural Clues

Appointments with traditional Arab businesspeople are rarely private occasions. Interruptions in the form of phone calls and visits from your counterpart’s friends and family are to be expected. Moreover, you may find other businesspeople present and several meetings occurring simultaneously. Westerners frequently find these distractions frustrating, but it’s important to remain calm and understanding.

Friday is the Muslim holy day, and many people also take Thursday off. The typical business week is Wednesday through Saturday. Business hours vary widely. A typical business schedule is 8:00 a.m. to 2:00 p.m. in the summer, and 9:00 a.m. to 1:00 p.m. and continuing 5:00 p.m. to 7:00 p.m. in the winter.

The Islamic calendar uses lunar months of 28 days, so an Islamic year of 12 months is only 354 days long. Consequently, holidays will be on different dates by the Western calendar every year. Any listed Muslim holiday dates are approximations since they depend upon actual lunar observations.

Paperwork should include two dates: the Gregorian (Western) date and the Hijrah (Arabic) date. Be aware that Coptics, that is, Christian Egyptians, have yet another calendar, different from both of the above.

Egyptians tend to speak at a much closer distance than do many countries. Even if you are unaccustomed to this level of contact, do not back up or shy away. If you keep your distance, the perception might be that you find your counterpart’s physical presence distasteful or that you are a very cold, unfeeling person. Moreover, conversations usually involve touching.

Women constitute considerably less of the Egyptian workforce. Most are employed in the professional and service sectors. While there are numerous female secretaries and physicians, few female executives are to be found. If you encounter a woman decision-maker in business, she will probably be very Western-oriented in her behavior.

Arabic men often walk hand in hand, but Westernized Egyptians rarely do this. If an Egyptian holds your hand, accept this gesture of friendship.

The left hand is considered unclean in the Arab world. Unless you are handling something considered unclean, always use the right hand. Also avoid gesturing with the left hand.

When you remove your shoes, as when entering a mosque, the soles of the shoes are placed together, preventing the sole from being pointed at anyone.

When sitting, keep both feet on the ground, since Arabs do not cross their legs when sitting. Exposing the bottom of your foot is considered offensive.

The “thumbs up” sign is thought to be offensive throughout the Arab world.

The Egyptians will accept information that does not contradict Islamic values. Nevertheless, compared to other Arabic cultures, they are more open to Western ideas. It should also be noted that many Egyptians are not practicing Muslims.

Be aware that Arabic is a language of hyperbole. For example, when an Egyptian says “yes”, he may actually mean “possibly.” Although you should feel encouraged by these positive responses, it would be wrong to assume that agreement has been reached.

In accordance with tradition, an Egyptian will welcome you several times at your first meeting.

Egyptian names are written in Arabic. Because short vowels are not written in Arabic, translating from Arabic to other alphabets is not an “exact science.” Egyptian names may be spelled several different ways in English.

Business will not proceed until your counterpart knows and decides that he likes you. Consequently, the social side of the deal is just as important as the work-related one.

5 Key Topics to Use in Conversation

Egyptians may joke around and make fun of themselves. For example, Egyptian bureaucracy is a favorite target. Nevertheless, no matter how self-deprecating their humor gets, you should not try to make fun of Egypt or the Egyptians.
Egyptian achievements, both the ancient wonders and modern advances
The positive reputation of Egyptian leaders around the world
Egyptian cotton, gold and other elements of their economy
Sports, especially soccer (football), basketball, boxing (in which Egypt has won several medals),
horse racing, tennis, and all water-related sports (especially sailing and swimming)

5 Key Topics & Gestures to Avoid in Conversation

Women in general, especially inquiring about female members of your counterpart’s family
Israeli or Palestinian affairs
Avoid initiating discussions about your private life or religion.
Comparison of Egypt in relationship to more westernized countries.
Never talk about anyone in terms of inequality.

Bon Voyage!

Join us in the future for ENGLAND!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Corporate Training, Executive Coaching, Keynote Speakers