Archive for April, 2015

Cultural Clues, Do’s and Taboos: Communication Guidelines for SCOTLAND

Posted on April 19, 2015 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SCOTLAND Scotland

The article ‘Cultural Clues, Do’s and Taboos for Scotland’ is a brief snapshot of conversation guidelines for Scotland, tips for communicating in Scotland, and strategies for doing business with Scotland to help with understanding the culture in Scotland. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Cultural Tips for SCOTLAND – including some valuable business travel tips!

The points below also include some valuable business travel tips for Scotland.

When doing business in Scotland, make an effort to speak in a low, moderate tone of voice. Talking too loudly in public is sometimes considered offensive and embarrassing.

The Scots tend to be a very soft-spoken and private people, and it may take longer to develop a rapport with them. They become friendlier and more open once the relationship is established.

In conversation, the Scots tend to downplay hand gestures and other physical expressions.

Keep your hands out of your pockets when standing and walking, as this is considered impolite.

Scots tend to be a ‘low-contact’ people. Rather than touching or getting too close, it is more appropriate to remain at least one arms’ length distance from your Scottish counterpart.

Scots are very respectful when standing in lines. Some people around you may ask you questions, however you should limit any “small talk” which may be disturbing to others.

The Scots are very proud of their culture, which has strong traditions. Avoid making comments that group the Scots with the English. Scots are very proud of their distinctive heritage.

Learn something about the Scottish culture to contribute to the conversation. Refrain from making jokes statements in jest about any aspect of their culture.

Refer to things that are of Scottish origin as “Scottish.” Be aware that “Scotch” is not the correct term to use and may cause offense.

If you are a woman, you may be referred to as “deary” or “love” once you’re considered an acquaintance or friend in Scotland. Don’t be offended — these expressions are considered acceptable and endearing.

Although Scottish women participate in the work force, there are typically fewer in managerial positions. Women business travelers should maintain a professional demeanor, dress conservatively, and show a strong knowledge of their field.

While first names are becoming more commonly used in business, before presuming to use a Scot’s first name, wait to be invited.

Keep in mind, the title “Sir” should be used when addressing a man who has been knighted by the Queen, followed by his first name. For instance, Sir Andrew Carnegie would be addressed as “Sir Andrew.”

In Scottish business culture, it is important to be punctual at work and in social situations. Also arrive on time if invited to a dinner party.

Business cards should be printed in English, the national language. Ensure that you bring a plentiful supply, since Scottish businesspeople tend to be keen to exchange them.

The most senior executives in the majority of Scottish companies are known as “managing directors.” They are responsible for making final decisions.

One way of understanding the “chain of command” is by observing the amount of deference given to others during a meeting. While the managing director will be instrumental in the final decision, carefully watching how the participants treat each other can often be revealing.

During business presentations, always pause and allow for a “question and answer” periods throughout.

It’s an asset to have visuals such as charts and graphs in any business presentation materials.

Even if the meeting becomes informal at times, it is still important to remain guarded and professional.

Shortly after a meeting, it is a good policy to provide follow-up by sending a summary of the results to your Scottish contacts.

5 Key Topics to Use in Conversation

  • The weather or beautiful countryside of Scotland – which is lovely even in the rain!
  • Your travels in Scotland, Europe, and other countries
  • Scotland’s history, literature, architecture, and art Family is a good t topic of conversation,
  • Outdoor activities and sports are always of interest
  • Interesting experiences you may have had

5 Key Topics or Gestures to Avoid in Conversation

  • Comments that compare the Scots with the English
  • Using the term “Scotch” to refer to the Scottish may cause offense.
  • Inquiring about a Scot’s family, until they bring it up first
  • Asking what a person does for a living unless it’s a business related question for business
  • Politics, religion, and Northern Ireland

Bon Voyage!

Join us in the future for SINGAPORE!

To learn more about the Do’s & Taboos for Scotland, doing business in Scotland, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for what you may have missed!

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

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Cultural Clues, Do’s and Taboos: Communication Guidelines for SAUDI ARABIA

Posted on April 5, 2015 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: SAUDI ARABIA Saudi Arabia

 

The article ‘Cultural Clues, Do’s & Taboos for Saudi Arabia is a brief snapshot of conversation guidelines for Saudi Arabia, tips for communicating in Saudi Arabia, and strategies for doing business with Saudi Arabia to help with understanding the culture in Saudi Arabia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

The Saudi work week runs from Saturday through Wednesday. Most people do not work on Thursday, and there is no business conducted on Friday – the Muslim holy day.

Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi counterpart to initiate the greeting. Westernized Saudi men usually shake hands with other men, and some Saudi men will shake hands with Western women.

Saudis tend to stand and sit much closer together than western cultures. When interacting, there is also more physical contact and usually some gestures of touching. Saudi men often walk hand in hand, so if a Saudi holds your hand accept this gesture of friendship.

In the West status is earned through achievement, however in the Arab world status is determined by class.

The pace of business is slower in Saudi Arabia than in the West, so patience is essential. Business meetings start slowly, and there will be initial questions and small talk to create rapport.

Most Western countries have tried to promote equality between men and women. However, Arabic countries believe that the two sexes are completely different entities. Public life is the exclusive domain of Saudi men, and Saudi women don’t usually participate in the mainstream business world.

For female business travelers, the limitations on permissible behavior are highly regulated. Even if granted a visa, conducting business can be quite challenging for a woman. While they will be accepted without veils, they must dress very conservatively.

Eye contact is extremely important when speaking to Saudis. It’s advisable to remove your sunglasses and look people directly in the eye.

Saudis will expect you to be sincere, honest, and respectful in all your business dealings. “Saving face” and avoiding shame are very importance, so you may have to compromise on something to protect someone’s dignity. It’s always best to offer praise rather than criticism

In the Saud culture, the individual is always subordinate to the group, and the family is considered the most important social unit.

In the West, there is a belief in the separation between Church and state. In Saudi Arabia religion has a profound influence on politics, social behavior, and business.

Saudis tend to be unreceptive to outside information that is incompatible with Islamic values, so learn something about the basic tenets of Islam. Their faith in Islamic ideologies shapes their perceptions of the truth. There is a prevailing belief that solutions to problems can be found in the correct interpretation and application of divine law.

In the Saudi culture conversations are enthusiastic, and it is normal to speak in a rather aggressive manner to make a point. Speaking loudly, rising the pitch and tone, or even shouting can be perceived as signs of sincerity. If you appear distant, reserved, quiet, or shy, it could make the Saudis think something is wrong.

Business is conducted in a personal manner, and it’s important to pay close attention to all family members that you are introduced to. Show an interest in the health and happiness of brothers, uncles, cousins, and sons. However, don’t inquire about or mention the female members of the family.

There is a tendency among Saudis to use euphemisms to downplay unpleasant facts or to harmlessly embellish the truth. They may be reluctant to give you bad news about business, so keep this in mind if all of the feedback you receive seems unusually positive.

Often immediate feelings, rather than empirical evidence, are key influences in thinking and decisions. Saudis are brought up to be associative thinkers, however many complete their higher education in the U.K. or the U.S. so they have adapted to thinking conceptually and analytically.

It’s important to dress well, extend and receive favors, show respect for elders, and be accommodating in business.

Appointments are rarely private occasions, so interruptions from phone calls and visits from your contact’s friends and family are to be expected.

When negotiating, Saudis frequently use personalized arguments, appeals, and insistent persuasion, so they will expect a similar approach from you.

The male leader is the key decision-maker, however he usually won’t precede until he has the consensus of the group. Leadership and identity arise from one’s lineage and ability to protect the honor of the extended family.

5 Key Conversation or Gesture Tips

  • Family is a good t topic of conversation, however don’t inquire about female members unless they bring it up first
  • Sports, especially soccer (known as “football”), horse and camel racing, hunting and falconry – although keep in mind that all betting is illegal
  • Praise the Saudi landmarks, cuisine, dress, and all aspects of the country that you find appealing
  • The unique and historic architecture of the Saudi culture
  • Periodically ask about the health and happiness of family brothers, uncles, cousins, and sons

5 Key Conversation or Gesture Taboos

  • Politics, Israel, illness, accidents, death, or bad luck of any kind
  • Anything that could cause embarrassment or ‘loss of face’
  • The left hand is considered unclean in the Arabic culture, so always use the right hand when touching, eating, or gesturing
  • While sitting keep both feet on the ground, don’t cross your legs, and avoid showing the bottom of your foot which is considered very offensive
  • Although Saudis gesture with their hands while speaking, pointing or using the thumbs-up gesture is considered rude

Bon Voyage! 

Join us in the future for SCOTLAND!

To learn more about the Dos and Taboos for different cultures, and the communication styles of Asia Pacific, Europe, Latin America, and the Middle East – order Gayle Cotton’s bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for what you may have missed!

Emmy Award Winner, Gayle Cotton, is the author of this blog and of the bestselling cross-cultural communication book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence Inc. and a distinguished Professional Keynote Speaker. Contact Gayle if you need professional speakers for events, speakers on cultural diversity, conference speakers for events, or professional keynote speakers that specialize in cross-cultural communication training and cross-cultural training programs. She is a leader in the field of professional public speakers, professional motivational speakers, and international keynote speakers, She is among the best of female keynote speakers and women motivational speakers, and is a ‘first choice’ request for international audiences!

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SAUDI ARABIA

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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