Archive for November, 2014

Cultural Clues, Do’s and Taboos: Communication Guidelines for PORTUGAL

Posted on November 22, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: PORTUGAL Portugal2

The article ‘Cultural Clues, Do’s & Taboos for Portugal is a brief snapshot of conversation guidelines for Portugal, tips for communicating in Portugal, and strategies for doing business with Portugal to help with understanding the culture in Portugal. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Cultural Tips for Portugal

Business travel tips for Portugal that will pave the way!

When doing business in Portugal, conversation is somewhat informal, however still more formal than in the US when first meeting. It’s best to begin more formal, and then adapt to a more casual style as the relationship develops.

You can assume that most Portuguese business contacts will speak some English. They will also typically understand Spanish however Spanish speakers won’t necessarily understand Portuguese, because the pronunciation is especially difficult.

It’s typical to shake hands when greeting, and on a first meeting to exchange business cards. There may be more touching of arms or hands during handshake introductions that in northern European or the US cultures.

Developing good personal relationships is very important in business and will often be at least as significant a factor as the product or service you are offering.

People stand closer in conversation than in North America Northern Europe and maintain good eye contact.

In general, the Portuguese are relaxed about etiquette and public behavior, however it is considered impolite to stretch in public. Being polite and well behaved is what really matters.

Do not launch straight into the business at hand. Allow some time for small talk about business in general, about soccer, about the weather, or about your personal life and family.

If you want to get to know your business partners better, invite them for a cup of coffee, lunch, or dinner. This should be a time to socialize, so don’t bring up business unless they do first.

The Portuguese are rather reserved and prefer to avoid confrontation or verbal directness. You may find it difficult to get definite answers to all your questions. Try to get information by analyzing the statements being made.

Meetings tend to run long, and do not necessarily keep to an agenda or timetable. Gently focus the discussion or bring it to closure, but allow plenty of room for people to say what they have to say.

Never shout or lose your temper–it doesn’t work and ends up putting you in a weaker position.

The Portuguese have an instinct to please which also produces a tendency to say what they think you want to hear. Make sure you get specifics and quantification.

For negotiations, the key is patience and a willingness to educate your business partners about your way of doing things. The ‘carrot’ is generally more effective than the ‘stick’.

Overall, there is a willingness to be flexible and to learn. There is respect and admiration for more advanced methods and economies. You will find that there is considerable creativity and drive to resolve problems and adaptation to circumstances.

Status is important to the Portuguese. The use of academic titles and distinctions are very common. Job title and rank are less significant, although it is important to know the business hierarchy and who really makes the decision.

Consensus and a ‘win-win’ attitude is typically the underlying philosophy. The Portuguese are uncomfortable with explicitly competitive positions.

Teamwork may be weaker than in some cultures, because the Portuguese don’t like challenging authority. They also tend first to analyze their personal interest in an action or deal, so understanding ‘hidden agendas’ is an important skill.

The most important environmental factor is the bureaucracy and weak justice system. Labor laws are very tough, and there is a culture of state involvement in business and collectivist policies.

Portuguese businesspeople are expert at dealing with the last minute crisis. There is always someone around who will fix it or find a creative way through. Of course, the solution may not be completely inadequate–but a solution will be found.

Make sure you clarify specific and realistic deadlines and performance measures. ‘Tomorrow’ and ‘next week’ are relative terms in Portuguese. You’ll have to confirm that the deadlines are on track before you find that they have come and gone.

It’s necessary to have all agreements and commitments in writing, even if only an e-mail confirmation. Avoid writing anything in red ink, even small notes, because only school teachers correcting work are ‘allowed’ to write in red–otherwise it’s considered offensive.

5 Key Conversation or Gesture Tips

  • Soccer is a favorite topic of most all Portuguese
  • Food and wine, especially Portuguese wine
  • Family, your home, and children
  • Culture, music, and literature
  • Travel, history, and architecture

5 Key Conversation or Gesture Taboos

  • Religion, and all the usual controversial subjects
  • Politics in general
  • Personal finances, salary, career positions etc.
  • Personal compliments early in the relationship
  • Sports, other than soccer, may not be well recognized by some Portuguese

Bon Voyage! 

Join us in the future for Russia!

To learn more about the Do’s & Taboos for Portugal, doing business in Portugal, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for PORTUGAL

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

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What World Leaders and Business Travelers Need to Know About Visiting China!

Posted on November 15, 2014 by 1 Comment

Cultural Tips for Visiting China

What World Leaders and Business Travelers Need to Know!  China-Obama-APEC-11-14

Success leaves clues, or in this case the lack of success leaves clues! Throughout history we’ve witnessed presidential “faux pas”, and this time President Obama added himself to the list when arriving in Beijing for the Asia Pacific Economic Cooperation (APEC).

He can be excused for choosing the security of a U.S. supplied vehicle over the Chinese-provided limousine service, however when he emerged from his vehicle chewing gum, I had to question the cultural preparation he had received for his visit. Although he frequently chews Nicorette gum to manage his smoking habit, this doesn’t bode well with the formal standards of the Chinese party leadership. He was unfortunately characterized as an “idler” and “rapper” on Chinese social media.

Chewing gum is considered impolite in China, but chewing gum wasn’t the only misstep. Upon his arrival, he shook hands and patted the backs of the Chinese delegates who greeted him. While those pats on the back are considered a sign of comradery and friendship in the U.S., they aren’t appreciated the same way in the Chinese culture.

The Chinese Communist Party launched a six-month campaign to educate the Beijing delegation on how to behave when welcoming world leaders for its biggest international event since the 2008 Summer Olympics. It was surprising that the leader of the most powerful nation in the world was the first to make headlines for cultural missteps.

A few tips on the cultural protocol in China could have avoided this embarrassment. World leaders and business travelers alike should keep the following points in mind when visiting China.

  • Avoid using any excessively demonstrative behavior or gesture. Don’t raise your voice too loud, or snap your fingers, wink, or whistle.
  • Chewing gum in public — especially at official or formal occasions, is considered impolite and uncultured.
  • China is not a “touching” culture, so avoid back patting, putting an arm around someone’s shoulders, hugs, and so on.
  • Handshaking is done with a rather gentle grip because a very firm handshake suggests aggression.
  • Good eye contact is appropriate, although it won’t be prolonged. The Chinese culture is taught to avert their eyes to avoid the intimidation.
  • Point with an open hand because pointing with an index finger is considered impolite.
  • Don’t blow your nose in a handkerchief or tissue and then put it in your pocket or handbag. This is considered unsanitary.
  • Don’t cause any type of embarrassment that could result in “loss of face”. “Face” is a bankable notion that is literally a statement of a person’s value.
  • Gentlemen — don’t cross your legs with your foot resting on your knee. It is considered disrespectful, and you may inadvertently point the sole of your shoe at someone – a real insult!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

To learn more about the Do’s & Taboos for international business, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PORTUGAL

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SOUTH AFRICA

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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Great Article on ‘Global Etiquette-Cultural Tips to Keep in Mind’

Posted on November 8, 2014 by Leave a comment

GOLDENROOM: Global Etiquette Cultural Tips to Keep in Mind for Any Culture!       Globe-Gold-Flags     

Etiquette refers to the cultural guidelines for what is appropriate or inappropriate and polite or impolite. It gives a culture structure, integrity, grace, and finesse—all of which are uniquely adapted from one culture to another.

Cultural etiquette, politeness, and good manners are passed down through societies from generation to generation. Fortunately, simple business and social etiquette are often based on basic common sense. Although etiquette styles and fads may come and go, the fundamentals of global etiquette remain essentially the same.

The following tips on what to do and what to avoid will help you engage in successful global business and social interactions. They will help to avoid embarrassing faux pas and guide you toward establishing quality relationships and friendships.

http://goldenroom.co.uk/issue/october-2014/article/global-etiquette-cultural-tips-to-keep-in-mind-for-any-culture

To learn more tips for intercultural communication and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for POLAND

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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My Website Media Page with New Publicity and Interviews Is Updated!

Posted on November 1, 2014 by Leave a comment

Check out my publicity and interviews on my updated Media Page at the following links: BBC News png

Media Page Link

http://www.gaylecotton.com/newsroom/media-interviews/

To learn more tips for intercultural communication and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’ available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for POLAND

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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