Cultural Clues, Do’s & Taboos: Communication Guidelines for DENMARK

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The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: DENMARK

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I’m off to Pisa Italy to celebrate the 25th Anniversary of the Institutes for the Achievement of Human Potential in Europe!

Pisa-night

There will be speakers and Nobel laureates from around the world attending.

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Events for Gayle Cotton: May 2012

Zurich

[ May 1, 2012 1:00 am to May 31, 2012 11:45 pm. ] Event Highlight for Gayle Cotton: Working in London, Italy, Geneva and Zurich

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Cultural Clues, Do’s & Taboos: Communication Guidelines for DENMARK

Posted on May 13, 2012 by gayle@gaylecotton.comLeave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: DENMARK

Punctuality is very important, so make the effort to be exactly on time for all business appointments. Danes expect punctuality for social engagements as well.

Many Europeans and South Americans write the day first, then the month, then the year. For example, October 21, 2005, is written 21.10.05. This is the custom in Denmark.

Although you may get the impression in your business dealings that Danes initially appear to be reserved or distant, in fact they can be a very warm people who enjoy lengthy conversations and being with friends. They are especially at ease at home and in other social settings.

It is considered rude to get too friendly with someone with whom you have only a casual acquaintance. This includes questions about the person’s private life or comments about religion, income and family.

Danish business introductions consist of a formal exchange. If you are sitting and being introduced to a new contact or associate, be sure to stand up before extending your hand. Offer a firm handshake as you make eye contact.

The Danes want each minute spent on the job to be productive and used effectively. It is important to arrive on time and give a well prepared presentation. Meetings move swiftly and will start and end on time.

Many people are flattered by compliments, but this is not the case with Danes. Danes sometimes consider compliments to be inappropriate.

Traditional Danish culture is always a good topic to discuss. Showing an interest in anything Danish from Hans Christian Andersen to Legos is appreciated.

There is an emphasis on individual initiative and achievement, with one’s competency being more important than his or her station in life. The dignity and worth of individuals is promoted along with the right to a private life and opinions.

Giving preferential treatment to anyone is discouraged. Denmark is such an equality entrenched society that you are expected to give the same preferential treatment to a janitor that you would to the organization president.

In comparison with other European countries, Denmark is one of the most progressive when it comes to equality between men and women. Moreover, Denmark ranks number one when it comes to the greatest percentage of women working outside the home and many women hold top positions in Danish companies.

It would be a mistake to introduce a business plan that will have detrimental side effects for the environment. You will find that Danes are committed to preserving the environment.

The Danes freely express their feelings. You may find them blunt, but that is their way. Be receptive to their comments and respond in a positive tone.

Danes are very tolerant, so it is not advisable to criticize other people or systems.

The Danish sense of humor tends to be more reserved or dry than the American sense of humor.

Generally speaking, Danes are people of their word. Once an agreement is signed, you can be certain that the project will move forward.

 

5 Key Topics to Use in Conversation

  • Denmark! Danes are very proud and willing to share about their country

 

  • Anything related to art, music and culture

 

  • The progressive nature of business in Denmark, and the equality between men and women

 

  • Your home country and the region you are from

 

  • Non-controversial current events

 

5 Key Topics to Avoid in Conversation

  • Avoid mentioning family and personal affairs, unless the topic is brought up

 

  • Don’t initiate discussions about your private life or religion

 

  • Avoid talking about personal finances.

 

  • Avoid discussions about politics and socialism.

 

  • Don’t talk about anyone in terms of inequality.

 

Bon Voyage!

Join us in the future for EGYPT!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Contact Gayle for More Information!

www.gaylecotton.com

www.gaylecotton.com/blog

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

www.circlesofexcellence.com/blog

Corporate Training, Executive Coaching, Keynote Speakers

www.circlesofexcellence.com

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I’m off to Pisa Italy to celebrate the 25th Anniversary of the Institutes for the Achievement of Human Potential in Europe!

Posted on May 6, 2012 by gayle@gaylecotton.comLeave a comment

The Institute is hosting a week of special events in celebration of their 25th Anniversary in Europe.

The celebration will be held at their European location in Fauglia, Pisa, Italy. There will be speakers and Nobel laureates from  around the world  attending. I am thrilled to be invited!

Watch for the new Article: Cultural Clues, Do’s & Taboos for DENMARK
Coming soon this month on the Circles Of Excellence Blog!
Watch for the new Article:Cultural Clues, Do’s & Taboos for MALAYSIA
Circles Of Excellence Blog: www.circlesofexcellence.com/blog

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Cultural Clues, Do’s & Taboos: Communication Guidelines for the CZECH REPUBLIC

Posted on April 15, 2012 by gayle@gaylecotton.comLeave a comment

The Latest! CulturalClues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: The CZECH REPUBLIC

 

When setting business appointments (that are mandatory) in the Czech Republic, always make them well in advance.

Punctuality for meetings is an important aspect of Czech business culture and it is taken extremely seriously. It is generally considered inappropriate to be more than five minutes late.

Do not interrupt or raise the level of your voice during business discussions with Czech business people.

Respect your Czech counterparts’ sense of personal space. Close personal contact with business acquaintances is frowned upon and should be avoided at all times.

Don’t refuse any invitation offered to you, as crucial business decisions are often made outside the business environment. The Czechs value hospitality as a means through which to build both personal and business relationships.

Expect to participate in some form of small talk and introductory conversation before entering into business discussions with Czech business people.

Don’t be surprised if your Czech counterparts ask you about your personal earnings. This is an acceptable line of enquiry to strangers in the Czech Republic.

Czechs are non-confrontational and often take an indirect approach to business dealings. If they lower their eyes and become silent, they are uncomfortable with something you have said.

It will take several meetings for your Czech business associates to become familiar with you and appear comfortable and friendly.

One of the most underlying and inherent eatures of the Czech culture is their polite and humble approach to life.

During business dealings a direct “no” will often be replaced by an expression such as “it is difficult” or “we will see” in order to avoid confrontation and maintain a certain level of politeness.

Business is conducted slowly. You will have to be patient and not appear ruffled by the strict adherence to protocol.

Business is hierarchical. Decision-making power is held at the top of the company. Decisions are reached slowly.

Avoid high-pressure tactics. Czechsgenerally offer what they expect to get and do not often give counter-offers.

Czechs are private people until they get to know you. They are formal and reserved. Once you develop a personal relationship, Czechs open up a bit, but they are never overly emotional.

Leadership and authority is vertical in structure. Czech managers maintain their status and separate themselves from subordinates. As a result of the hierarchical system of Czech business, decision-making power is centralized and is rarely questioned or challenged by those of a lower rank.

5 Key Topics to Use in Conversation

  • Weather, nature and historical beauty
  • Your home country, city and culture
  • Your work experience and humorous anecdotes as they relate to work
  • Hobbies and sports such as golf, tennis and soccer
  • Anything about art, music and culture

5 Key Topics to Avoid in Conversation

  • Extremely serious topics not related to work
  • Global problems, war, the nuclear issue or pollution
  • Money-although they may ask you about it, they don’t talk about their own wealth
  • Politics in general
  • The old communist regime

 

Bon Voyage!

Join us in the future for DENMARK!

 

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

Contact Gayle for More Information!

www.gaylecotton.com

www.gaylecotton.com/blog

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

www.circlesofexcellence.com/blog

Corporate Training, Executive Coaching, Keynote Speakers

www.circlesofexcellence.com

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Thank you to everyone that helped me with my contract with Wiley Publishers!

Posted on April 8, 2012 by gayle@gaylecotton.comLeave a comment

I’m so excited to announce my new book, ‘Say Anything to Anyone, Anywhere!’ to be published by John Wiley & Sons.

The book will be available in bookstores and all online outlets in March 2013. Again, thank you to all my social media friends and colleagues for your help!

Contact Me for More Information

Watch for the new Article: Cultural Clues, Do’s & Taboos for the CZECH REPUBLIC

My Blog: www.gaylecotton.com/blog

My Website: www.gaylecotton.com

Coming soon this month on the Circles Of Excellence Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for JORDAN

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

 

 

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Cultural Clues, Do’s & Taboos: Communication Guidelines for COLOMBIA

Posted on March 15, 2012 by gayle@gaylecotton.comLeave a comment

It’s an asset to make the effort to learn Colombian history and culture before your visit. Having a basic knowledge of these subjects will do a great deal in establishing rapport.

In general, Colombians are very proud of their culture and national accomplishments.

It is considered polite to maintain close eye contact during conversations.

The standard greeting is the handshake upon introduction and departure. Inland Colombians are probably the most formal and traditional of Latin Americans. Only along the coast is a more relaxed attitude the norm.

Ensure that you take safety precautions when in Colombia. Ask your counterparts what areas of the city are dangerous. Be aware that both the murder rate and frequency of kidnapping is significantly high.

The formality of inland Colombians extends to their mannerisms; they do not like to engage in expansive gestures and animation. Residents of the coastal regions tend to be more expressive and less formal.

Among close friends, women may clasp forearms or kiss each other on one cheek. Men embrace and slap each other’s back. This particular hug is known as the “abrazo.”

Colombians typically ask numerous polite questions and go through other pleasantries. Expect inquiries as to your health, your trip, your family, and any friends or acquaintances you have in common. It is considered callous and disrespectful to rush a greeting.

Colombians are not known for punctuality. They may arrive at a business meeting 15 or 20 minutes late, since this is considered the norm.

Selecting representatives from your company is probably the most crucial decision you can make before entering into business with Colombians. They will want to get to know your representatives personally and establish a warm rapport and comradeship.

Colombians make decisions on the basis of feelings, rather than empirical evidence and other facts. This can be true even if you present them with an enticing deal and a “bottom line” that seems sure to be profitable.

The importance of hierarchy should never be underestimated in Colombian business culture. Nevertheless, subordinates within the group, as well as underlying circumstances, also have some influence in the decision-making process.

Before the meeting begins, there is always some preliminary “small talk.” Small talk is necessary, since it conveys to your peers that the personal rapport that you have established with them is a higher priority than just
doing business. In most cases, you should wait for your Colombian associates to initiate the business discussion.

When the meeting is over, stay a little bit longer and continue chatting with your colleagues. It’s actually considered an insult in this culture to leave immediately after a meeting because it suggests that you have better things to do.

As a follow-up to your meeting, it is a good idea to send a brief thank-you note, as well as minutes, that is, a written confirmation of what was discussed.

 

Welcome Topics of Conversation

  • Positive aspects of Colombia, including their wonderful coffee and cuisine
  • Colombian history, literature, art, and music
  • The lush Colombian landscape, mountains and coastlines
  • Your home country and the region you are from
  • Family discussions are appropriate when initially building rapport.

Conversation to Avoid

  • Avoid mentioning anything about drug traffic or illegal cartels.
  • Don’t make negative remarks about bullfighting.
  • Avoid talking about differences between the Columbian culture and yours
  • Avoid any discussion around terrorism, politics and religion.
  • Avoid making complaints of any kind.

 

Bon Voyage!

Join us in the future for the Czech Republic!

 

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

 

Contact Gayle for More Information!

 

www.gaylecotton.com

www.gaylecotton.com/blog

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and] working abroad will entertain and inspire any audience with her fresh, unique and humorous approach to Cross-Cultural Communications! Having worked with
companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesses internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultural etiquette in different countries.

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

www.circlesofexcellence.com/blog

Corporate Training, Executive Coaching, Keynote Speakers

www.circlesofexcellence.com

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Fun Saint Patrick’s Day Phrases & Pronunciation in Gaelic!

Posted on March 3, 2012 by gayle@gaylecotton.comLeave a comment

Ireland Forever

Éire go Brách

Air-rah guh braw

I’m Irish!

Is Éireannach mé!

Iss air-in-ack may

Health and Wealth!

Sláinte is táinte!

slawn-chah iss tan-chah

A pint of Guinness, please

Pionta Guinness, le do thoil

Pine-tah Guinness, le doh hull

Luck of the Irish

Ádh na nÉireannach

ah na nare-in-ack

Kiss me, I’m Irish

Tabhair póg dom, is Éireannach mé

Toe-er pog do, iss air-in-ack may

 

Contact Me for More Information

Coming soon this month on my Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for COLOMBIA

My Blog: www.gaylecotton.com/blog

My Website: www.gaylecotton.com

Coming soon this month on the Circles Of Excellence Blog!

Watch for the new Article: Cultural Clues, Do’s & Taboos for JAPAN

Circles Of Excellence Blog: www.circlesofexcellence.com/blog

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Cultural Clues, Do’s & Taboos: Communication Guidelines for CHINA

Posted on February 25, 2012 by gayle@gaylecotton.comLeave a comment

Before your visit, it is a good idea to prepare yourself by studying aspects of Chinese culture, history and geography.nYour hosts will appreciate your initiative.

When scheduling your appointments, be sensitive to holidays such as the Chinese New Year, which changes yearly, as many businesses will be closed. Being late for an appointment is considered an insult in Chinese business culture.

You’ll find it beneficial to bring your own interpreter, if possible, to help you understand the subtleties of everything being said during meetings.

Since there is such a strong emphasis on hierarchy in the Chinese culture, ensure that you bring a senior member of your organization to lead the discussions. The Chinese will do the same.

In accordance with Chinese business protocol, people are expected to enter the meeting room in hierarchical order. For example, the Chinese will assume that the first foreigner to enter the room is head of the delegation and will acknowledge the most senior person first. Watch and do the same.

The Chinese will nod or bow slightly as an initial greeting. Handshakes are also popular however, so wait for your Chinese counterpart to initiate the gesture.

The Chinese are very keen about exchanging business cards. Be sure to bring a plentiful supply. Ensure that one side is in English and the other is in Chinese.

It’s an asset to have your business cards printed in gold ink. In Chinese business culture, gold is the color of prestige, prosperity. Present your card with two hands and the Chinese side facing the recipient.

When receiving a business card, examine it carefully for a few moments, and then place it into your card case or on the table. Not reading a business card or stuffing it directly into your back pocket will be a breach of protocol.

The Chinese do not use many gestures or demonstrative expression when speaking and will become annoyed with someone who does. Emotion is repressed and humility is a virtue, so avoid displaying emotional or boastful behavior.

The Chinese will not directly say “no” to you. Instead, ambivalent answers such as “Perhaps”, “I’m not sure”, “I’ll think about it”, or “We’ll see” usually mean “No.”

“Small talk” is considered especially important at the beginning of a meeting. The question “Have you eaten?” is the equivalent to “How are you?”. Simply answer, “Yes”, even if you haven’t actually eaten.

Never interrupt during meeting discussions. At the end of a meeting, you will be expected to leave before your Chinese counterparts.

In Chinese business, responsibility for many decisions rests with the Communist party and government bureaucrats. Individuals working within this business network are held accountable for their actions and must adhere to the protocol.

You may have to make several trips to China to achieve your objectives. Chinese businesspeople prefer to establish a strong relationship based on ‘trust’ before closing a deal.

Use your whole hand, rather than your index finger, if you ever need to point.

Welcome Topics of Conversation

  • The Chinese scenery and landmarks
  • The weather, climate and geography in China
  • Your positive experiences traveling in China and your travels in other countries
  • Inquiries about family, especially children (but don’t probe)
  • Chinese art and culture

Conversation to Avoid

  • Avoid mentioning Taiwan. If the subject comes up, never refer to this country as “The Republic of China” or “Nationalist China.” The correct term is “Taiwan Province”, or just “Taiwan.”
  • Refrain from using the terms such as “Red China”, “Mainland China,” and “Communist China.”
  • Don’t say anything that could be considered insulting as it will cause “loss of face” and could damage the relationship. “Saving face” is an important concept to understand.
  • Avoid any discussion around communism and the government.
  • Avoid discussing anything that would cause the Chinese to feel inferior in any way.

Bon Voyage!

Join me in the future for COLUMBIA!

Author: Gayle Cotton, International Keynote Speaker & Cultural Expert

 

Contact Gayle for More Information!

www.gaylecotton.com

www.gaylecotton.com/blog

www.gaylecotton.com/blog

US: 972-370-1300

Contact EMMY AWARD WINNER, Gayle Cotton for your next meeting or conference to help your business become more successful in today’s Global Business Marketplace. Gayle is President of
Circles Of Excellence for Corporate Training & Executive Coaching. She is the author of the ‘5 Keys to Successful Cross-Cultural Business Communications’, available in book or DVD. She travels worldwide as a distinguished Professional Keynote Speaker. Gayle’s vast experience living and working abroad will entertain and inspire any audience with her fresh, unique and humorous approach
to Cross-Cultural Communications! Having worked with companies of all sizes and industries, including 50 Fortune 500 companies, Gayle has successfully helped them grow their businesse internationally. Success in the global business arena can only be accomplished with awareness of the various distinctions in communication styles, business strategies and approaches to cultura etiquette in different countries.

 

Visit the Circles Of Excellence Blog for additional Cross-Cultural Articles!

www.circlesofexcellence.com/blog

Corporate Training, Executive Coaching, Keynote Speakers

www.circlesofexcellence.com

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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