Check Out My Recent Interview ‘Staying Connected as a Telecommuter’

Phones-2-Man-Funny

Staying Connected As a Telecommuter: Refine Your Communication Skills! The interview featured on Careeranista.com at the following links: Careeranista.com-Staying connected as a Telecommuter http://www.careeranista.com/Articles/staying-connected-as-a-telecommuter.html Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available onAmazonas a Book, [...]

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My Interview ‘Business Travel Tips For IRELAND’ Is Posted On About.com

Ireland-150x150

ABOUT.COM: Business Travel Tips for Ireland The interview on ‘Business Travel Tips for Ireland’ is a brief snapshot of conversation guidelines for Ireland, tips for communicating in Ireland, and strategies for doing business with Ireland to help with understanding the culture in Ireland. It’s important to keep in mind that as we homogenize as a [...]

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Cultural Clues, Do’s and Taboos: Communication Guidelines for PERU

Peru-Machu Picchu2

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: PERU The article ‘Cultural Clues, Do’s & Taboos for Peru’ is a brief snapshot of conversation guidelines for Peru, tips for communicating in Peru, and strategies for doing business with Peru to help with understanding the [...]

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Check Out My Recent Interview ‘Staying Connected as a Telecommuter’

Posted on July 26, 2014 by Leave a comment

Staying Connected As a Telecommuter: Refine Your Communication Skills!Phones-2-Man-Funny

The interview featured on Careeranista.com at the following links:

Careeranista.com-Staying connected as a Telecommuter

http://www.careeranista.com/Articles/staying-connected-as-a-telecommuter.html

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available onAmazonas a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished ProfessionalKeynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Contact Gayle for More Information

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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My Interview ‘Business Travel Tips For IRELAND’ Is Posted On About.com

Posted on July 19, 2014 by Leave a comment

ABOUT.COM: Business Travel Tips for Ireland Ireland-150x150

The interview on ‘Business Travel Tips for Ireland’ is a brief snapshot of conversation guidelines for Ireland, tips for communicating in Ireland, and strategies for doing business with Ireland to help with understanding the culture in Ireland. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step when it comes to tips for intercultural communication!

Interview Links:

Cultural Tips for Ireland

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Ireland.htm

To learn more about the Do’s & Taboos for Ireland, doing business in Ireland, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’available on Amazon as a Book, eBook, or Audio Book 

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’,available onAmazonas a Book, eBook, or Audio Book.She is President of Circles Of Excellence for Corporate Education ,and a distinguished ProfessionalKeynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Contact Gayle for More Information

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboosfor PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboosfor SINGAPORE

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Cultural Clues, Do’s and Taboos: Communication Guidelines for PERU

Posted on July 12, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: PERU

Peru-Machu Picchu2

The article ‘Cultural Clues, Do’s & Taboos for Peru’ is a brief snapshot of conversation guidelines for Peru, tips for communicating in Peru, and strategies for doing business with Peru to help with understanding the culture in peru. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished ProfessionalKeynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Cultural Tips for Peru – including some valuable business travel tips!

When doing business in Peru, be aware that you are likely to be at a higher altitude than you may be used to when you are in Peru, so give yourself a chance to get accustomed to it and prepare for possible altitude sickness.

Just as in many other Latin American countries, the concept of “Latin time” prevails. You will find your Peruvian contacts to be more flexible about time than people in many other parts of the world

Business attire is the standard in Peru. “Business casual” is not usually considered appropriate attire in Peru.

Body language and gestures are apt to be demonstrative and expressive, as is typical with many Latin American cultures.

Once a friendship has been established, men frequently greet each other with a hug, and women may kiss one another on the cheek. When you are greeted with more than a handshake, this is a sign that you have been accepted by these people.

Peruvians communicate in close proximity. When they stand nearby, do not back away, as you will offend them. Men also often walk arm in arm with other men, as do women with other women.

Since Peruvians value personal relationships and relate more to an individual business associates than a corporation, a local third party contact may be necessary. It may be best to establish the connection through a local mediator, or “enchufado”. They will be able to operate through the various networks that encompass Peruvian business and government.

Personal relationships are often more important than professional competence and experience. Personal identity is based on the social system and the history of one’s extended family. Building rapport is important to do before discussing business, as people tend to be more relationship oriented than goal oriented.

It’s best to have your business card printed in Spanish, since making this effort will please your Peruvian contacts. If you hold a title such as “Doctor”, “Engineer”, or “Professor”, it should be printed on your business card.

At each level of society, family is the cornerstone. Relationships define the key areas of trust and cooperation. At the highest levels of society, marriage and relationships solidify political and economic alliances.

Peruvians belong to a hierarchical culture where authority is expected to be respected, consequently titles are important and surnames may be used. In formal business settings, it’s best to wait until someone invites you to use first names.

Peruvians are very eager for foreign investment opportunities, so you will likely be received with warmth and openness. Be tactful and diplomatic in business associations. Peruvians tend to be rather indirect in their communication, so if you are too direct, they may discount what you have to say.

Even though many people may be involved in your meetings, the most senior manager in attendance will likely make the final decision. Consequently, it’s important to defer to that person and cultivate a relationship with them.

A system referred to as ‘cargo’ consists of a series of ranked offices, each of which has specific duties. Participation in the cargo system is essential to validate status and wealth in the eyes of the community, and to give an individual a feeling of security.

Peruvian women have made great strides in the world of business. However, men still conduct the majority of their business dealings. For this reason, business women should dress and act with great professionalism and be patient with any attitudes of machismo they may encounter.

During business negotiations, be prepared to discuss all aspects of the contract concurrently, rather than discussing individual aspects point-by-point. Also be prepared for seemingly irrelevant data to be reviewed and re-viewed. Try to be as polite as possible, ask questions, and avoid confrontations.

Avoid switching your company’s representatives during the negotiating process since Peruvians relate to the person they have come to know, not the organization.

Although bartering is frequently done in many Latin American countries, this is not necessarily the case in Peru. When discussing price, “I’m thinking” is a common gesture that is conveyed by tapping their head with their fingers.

When eating with Peruvians, it is considered proper to rest both hands on the table.

Crossing your legs by resting the ankle of one leg on the knee of the other is considered inappropriate. It’s best to cross your legs at the knee.

Refrain from motioning for someone to come near you by opening your hand and moving your finger or fingers toward you as this may be considered rude or even obscene. Instead, move your fingers back and forth with your hand facing the ground.

5 Key Conversation Topics or Gesture Tips

  • It’s considered appropriate to talk about family and children when getting to know each other
  • Discussing local traditions and cuisine
  • Talking about the sights you’ve seen in Peru, such as Machu-Picchu
  • Appreciation of the wealth of Peruvian history, art, and culture
  • Food and restaurants in the particular area you are visiting

5 Key Conversation Topics or Gesture Taboos

  • Inquiring about a person’s ancestry, especially if it is Indian
  • The Peruvian government and politics
  • Terrorist activity or drug trafficking
  • Criticism of Peru or Peruvian ways
  • Prices that have been paid for Peruvian items

Bon Voyage!

Join us in the future for the Philippines!

To learn more about the Do’s & Taboos for Peru, doing business in Peru, and the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Contact Gayle for More Information

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboosfor the PHILIPPINES

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboosfor SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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My Interview On ‘Business Travel Tips For Russia’ Is Posted On About.com

Posted on June 28, 2014 by Leave a comment

ABOUT.COM: Business Travel Tips for Russia Russia2

The interview on ‘Business Travel Tips for Russia’ is a brief snapshot of conversation guidelines for Russia, tips for communicating in Russia, and strategies for doing business with Russia to help with understanding the culture in Russia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Interview Links:

Cultural Tips for Russia

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Russia.htm

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’, available on Amazon as a Book, eBook, or Audio Book. She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Contact Gayle for More Information

Website: www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website: SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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My Interview ‘5 Tips for Intercultural Communication’ is on ITIM Italy

Posted on June 21, 2014 by Leave a comment

My Interview ‘5 Tips for Intercultural Communication’ is on ITIM Italy

When travelling to a new country, especially on business trips, it’s important to know the cultural customs and traditions of the people. Communication is so different from country to country that it’s essential to prepare in advance so you can be as successful as possible. It’s interesting to read the interview by Viaggiamo.it because you can notice the difference in the Italian communication style simply by reading the interview…

Five tips for Successful Intercultural Communication: Interview with Gayle Cotton Italy-Pisa Tilt-GC

 

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book, SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’, available on Amazon as a Book, eBook, or Audio Book .She is President of Circles Of Excellence for Corporate Education, and a distinguished Professional Keynote Speaker. Contact Gayle to be a conference speaker for your events! She is a cross cultural expert that will entertain and inspire audiences of all sizes with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette. Gayle travels worldwide from business bases in Texas and Switzerland.

Contact Me for More Information

Website:www.gaylecotton.com

MEDIA: Newsroom Media Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Coming on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SINGAPORE

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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My Article ‘Not Knowing = Not Selling!’ Is in SOLD Magazine’s Cell App

Posted on June 14, 2014 by Leave a comment

“Not Knowing = Not Selling!”

The Importance of Cross-Cultural Communication in Sales

This is a first for me! I’ve never had an article featured in a phone app before – however my technical experts say App articles are the future! Check out the excerpt below, and then download the app with one of the following links. I have… and it’s pretty cool!Hand-stop

“You don’t have to travel outside the United States to experience multicultural sales. The U.S. is a melting pot of people from all over the world. And even though the standard rule ‘When in Rome – do as the Romans’ may apply, we sometimes don’t position ourselves in the best light, and subtly rub someone the wrong way with our actions, gestures, communication style, or even perhaps how we look…”

Read more on Pg. 40 in SOLD Magazine with one of the Phone App versions below!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She is President of Circles Of Excellence for Corporate Education and a distinguished Professional Keynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

For iPad:

For iPhone:

For Android Devices: 

 

Contact Me for More Information

Website:www.gaylecotton.com

MEDIA: Newsroom/Media/Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Coming on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for NORWAY

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

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Cultural Clues, Do’s & Taboos: Communication Guidelines for NORWAY

Posted on June 6, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s and Taboos – A Series of Cultural Tips for Countries from A to Z: NORWAYNorway-2

The article ‘Cultural Clues, Do’s & Taboos for Norway’ is a brief snapshot of conversation guidelines for Norway, tips for communicating in Norway, and strategies for doing business with Norway to help with understanding the Norwegian culture. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’. She is President of Circles Of Excellence for Corporate Educationand a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Cultural Tips for Norway – including some valuable business travel tips!

Punctuality is important. Norwegians appreciate punctuality for social engagements as well. If you must be late for any reason, make sure you call in advance and explain.

Standard business or business casual attire is the norm. It’s best for jewelry and accessories to be somewhat understated.

Tonality in business should be moderate. Norwegians prefer that people do not raise their voices when discussing something.

Body language, touching and gestures aren’t overly demonstrative, nor do Norwegians use extremes of expression in business.

Do not ask personal questions until asked first, and don’t be offended if Norwegians do not inquire about your family or work. This is a rather private culture and personal and business lives are often kept separate.

Norwegians accept silence as normal, so don’t hurriedly fill in pauses in the conversation. Also avoid superficial conversation.

All Scandinavians appreciate it if you can show knowledge of the differences between the people of Norway, Finland, Sweden, and Denmark.

During introductions, give a simple, firm handshake often with just one or two pumps. It’s not the norm to exchange gifts in ordinary meetings. Norwegians introduce themselves with their first name followed by their surname.

Many Norwegians have two given names and both are used as a ‘first’ name, for example Peter Marten or Selma Astrid. It is impolite to shorten the name to just the first of the two.

For business purposes, Norwegians sometimes introduce themselves by title if expected to do so. However when a relationship has been established, Norwegians usually move onto a first name basis.

There are few things Norwegians are openly offended by, and they regard themselves as worldly and unbiased. However, they do not appreciate loud or boisterous behavior in any context.

Norwegians prepare for meetings and expect you to have done the same. Punctuality is extremely important.

The Norwegian communication style is often seen as somewhat ‘direct’, and they will get to the point quickly and establish the boundaries before addressing the finer details. Facts and figures are very important and must be accurate.

Presentations should be concise, matter of fact and to the point. Any visuals or handouts should contain only the essential information.

In meetings and negotiations, Norwegians believe that everyone should be included and everyone should be given an opportunity to have a say. They consider and value all opinions.

Although negotiating teams may have a leader, they are not necessarily the main decision maker. Consensus after discussion is the goal, and because negotiating teams typically come to decisions as a group – negotiations can take longer.

There is a strong emphasis on equality and all members of a negotiating team are of equal value and status. Don’t be surprised if the lead is taken by a woman even when she is obviously younger than any of the men.

There is a high value placed on proven ability, and there is a defined management hierarchy.The authority to make a decision may be delegated down the management structure, however, there may also be a need to refer decisions sideways to ensure that all those affected have their say.

Norwegians have a great appreciation of nature and the environment. They make great efforts to protect their countryside and coastlines.

Norwegians are very hospitable and will invite you to their homes occasionally for dinner. Be sure to arrive promptly and take a bottle of wine, or flowers for the hostess.

The most common toast is ‘ skål’, pronounced ‘skoal.’ Do not sip your drink until the host or hostess has said ‘ skål ‘, and only then take your glass and raise it.

5 Key Conversation Topics or Gesture Tips

  • The Nobel Prize is a well-known feature of the Norwegian culture
  • Folk Music and Norwegian composers such as Grieg
  • Travel and experiences in other countries
  • Current events and politics – if you know what you’re talking about
  • Sports – especially football (soccer), biathlon, cross-country skiing, and rally driving

5 Key Conversation Topics or Gestures Taboos

  • Any criticism of the Norwegian government or culture
  • Discussing how much you earn or comparisons with pay scales in other countries
  • Paying compliments to people you have just met – compliments are typically well earned
  • Bragging or anything associated with rank, status and showiness
  • Avoid overly demonstrative expressions and body language

Bon Voyage!

Join us in the future for PERU!

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order Gayle’s bestselling book SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’ – now available as an Audio Book on Amazon!

Create Rapport and Organize Strategies for Success

The CROSS of Cross-Cultural

Check out the ARTICLE ARCHIVE ‘Cultural Clues Do’s and Taboos’ for countries you may have missed!

Contact Gayle for More Information

Website:www.gaylecotton.com

MEDIA: Newsroom-Media-Interviews

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Soon on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos for PERU

Soon on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archives for what you’ve missed! Cultural Clues, Do’s and Taboos

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Check Out the New Photos Posted in My Web Gallery ‘Work, Travel, and Fun’!

Posted on May 24, 2014 by Leave a comment

Photo Gallery – Work, Travel, and Fun! NYC-Gayle-Marta-1-email

There are lots of new pictures in my web photo gallery ‘Work, Travel, and Fun!from my recent trip to NYC for the launch of my Audio Book, SAY Anything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’which I’m pleased to announce is now available on Amazon.I was joined by my husband and colleagues from ‘Circles Of Excellence Europe’ in Switzerland which made the event extra special!

Contact Me for More Information

Website:www.gaylecotton.com

MEDIA: Newsroom/Media/Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Coming on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos forTHE NETHERLANDS

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

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Travelers! My interview- Doing Business in Indonesia Is Posted on About.com

Posted on May 18, 2014 by Leave a comment

ABOUT.COM: Business Travel Tips for Indonesia Indonesia

My interview on ‘Business Travel Tips for Indonesia’ is a brief snapshot of conversation guidelines for Indonesia, tips for communicating in Indonesia, and strategies for doing business with Indonesia to help with understanding the culture in Indonesia. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’She is President of Circles Of Excellence for Corporate Educationand a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Interview Links:

Cultural Tips for Indonesia

http://businesstravel.about.com/od/resources/fl/Business-Travel-Tips-for-Indonesia.htm

To learn more about the communication and business styles of Asia/Pacific, Europe, Latin America, and the Middle East – order my bestselling book SAYAnything to Anyone Anywhere! 5 Keys to Successful Cross-Cultural Communication’now available as an Audio Book on Amazon!

CreateRapport and Organize Strategies for Success

TheCROSS of Cross-Cultural

Contact Me for More Information

Website:www.gaylecotton.com

MEDIA: Newsroom/Media/Interviews

Video clips: Speaker preview for Gayle Cotton

Circles Of Excellence website: www.circlesofexcellence.com

Book website:SAY Anything to Anyone Anywhere!

Coming on: Gayle’s blog

Cross-cultural article: Cultural Clues, Do’s & Taboos forTHE NETHERLANDS

Coming on the: Circles Of Excellence blog

Cross-cultural article: Cultural Clues, Do’s and Taboos for SCOTLAND

Article archive for what you missed! Cultural Clues, Do’s and Taboos

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Cultural Clues, Do’s & Taboos: Communication Guidelines for The NETHERLANDS

Posted on May 10, 2014 by Leave a comment

The Latest! Cultural Clues, Do’s & Taboos – A Series of Cultural Tips for Countries from A to Z: The NETHERLANDSNetherlands

The article ‘Cultural Clues, Do’s & Taboos for The Netherlands’ is a brief snapshot of conversation guidelines for the Netherlands, tips for communicating in the Netherlands, and strategies for doing business with The Netherlands to help with understanding the dutch culture. It’s important to keep in mind that as we homogenize as a ‘global culture’, cultural tendencies change and evolve as well. Awareness is the first step!

Emmy Award Winner, Gayle Cotton, is the author of this article and of the bestselling book SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communications’She is President of Circles Of Excellence for Corporate Educationand a distinguished ProfessionalKeynote Speaker. Contact Gayle to be the next conference speaker for your event! She travels worldwide from business bases in Texas and Switzerland, and entertains and inspires audiences of all size with her fresh, unique, and humorous approach to cross-cultural communication and social business etiquette.

Cultural Tips for The NETHERLAND – including valuable business travel tips!

When doing business in The Netherlands, keep in mind that the Dutch don’t spend a lot of time socializing before a meeting or other business discussion. As soon as the necessary introductions are made, they will likely proceed with the business at hand.

Don’t call the Netherlands “Holland” since that term specifically refers to only two of the 12 provinces that make up the country.

Whether for business or social engagements punctuality is essential and expected in the Dutch business culture. If you know that you will be late, make sure to call in advance and excuse yourself with a valid reason.

Planning, regulating, and organizing are strong values in this culture so plan accordingly. The Dutch stress the importance of the efficient use of time so reliability is something that is highly valued. Any company that cannot quickly and promptly deliver a service upon request will have a difficult time succeeding with Dutch customers.

Upon introduction, repeat your last name while you are shaking hands. It’s not really part of the Dutch business culture to ask, “How are you?” Dutch businesspeople only ask this type of question to help visitors feel at ease.

When you have not been formally introduced to everyone at a business or social gathering, you should take the initiative to introduce yourself. Go around the room and shake hands with everyone while repeating your last name. Not doing this may leave a bad impression.

Very close friends sometimes lightly kiss each other on the cheeks when greeting. This is appropriate only when men kiss women or women kiss each other.

Generally, the Dutch are rather reserved and will avoid expansive gestures such as hugging and backslapping. Try to avoid touching others in public.

When talking, the Dutch usually stand further apart than North Americans, so stand about an arm’s length apart. Furniture arrangements reflect this so you may find yourself seated in a chair that seems unusually far away. Don’t move your chair closer, however, if this occurs.

Avoid standing with your hands in your pockets, or leaving your left hand in your pocket while shaking hands with your right as this is considered impolite.

The Dutch dislike ostentatious displays of wealth. Bragging about your income, lifestyle, or possessions will not impress the Dutch.They are wary of inflated claims, so use plenty of evidence and other data to persuade them of the merit of your products or ideas. A simple and direct presentation is appreciated.

In the Netherlands, most everyone you encounter will speak English. Don’t feel compelled to ask if someone speaks English because it is assumed and the Dutch dislike being questioned about it.

The Dutch customarily answer their phones simply by stating their last names. Don’t be offended by this directness in the Dutch telephone manner.

The Dutch respect qualities such as straightforwardness and honesty. In this culture, bluntness is preferred to deceptiveness or evasiveness. Consequently, when you really want to say “no”, tentative answers such as “I’ll consider it”, “We’ll see”, or “perhaps” are not acceptable.

Tolerating individual differences and diversity is an important part of the Dutch character. There is a prevailing belief that people should be free to live as they please as long as others remain unharmed.

Be polite to all service personnel because the Dutch culture emphasizes that everyone is equal, and no citizen is obliged to be another person’s servant. Never treat anyone Dutch in a patronizing way.

Be informed on recent political events, both in your own country and in the Netherlands, since the Dutch like discussing politics. However, avoid getting involved in a political discussion if you aren’t well informed.

Privacy is of key importance in the Netherlands, and whether at home or in the workplace doors are often kept closed. Always knock on a closed door and wait to be told to enter.

It’s easy to misinterpret certain gestures used by the Dutch, especially if you’re North American. This is because many gestures commonly used in North America have a very different meaning in the Netherlands. Research the variety of gesture differences beforehand.

Consensus guides the decision-making process in most Dutch organizations. Every employee who may be affected will be informed and consulted which creates a more time-consuming process.

Giving compliments is not a part of Dutch business culture. Since most work is done in groups, there is not as much emphasis on recognizing individual effort. When it’s necessary for someone to be praised or criticized, the Dutch usually do this in private.

5 Key Topics to Use in Conversation

  • Your home country or city and points of interest related to them
  • Travel experiences and what you enjoy about travelling
  • The Dutch culture, art, history, architecture, and nature
  • Sports of all kinds – keeping in mind that American soccer is referred to as football
  • Politics – if you know what you’re talking about

5 Key Topics or Gestures to Avoid in Conversation

  • Boasting of any kind about your income and possessions
  • Asking personal questions, family and business are usually kept separate
  • Any criticism of the Dutch Royal Family
  • Legalized prostitution and marijuana in the Netherlands
  • Don’t talk to someone while chewing gum as this is considered rude

Bon Voyage!

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Cross-cultural article: Cultural Clues, Do’s & Taboos for the NETHERLANDS

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